eTOM

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The challenge for Telecoms

The world has a tremendous amount of Telecoms infrastructure that enables end-users to communicate with each other's applications, including web applications like simple web pages. This infrastructure is highly sophisticated and must interoperate on a global scale. It is owned and operated by a huge number of independently managed companies who compete BUT who must co-operate at a detailed technical level to make the infrastructure do its job. Hence is beneficial for all companies that must co-operate to use similar processes for fault finding etc.

TM Forum and Frameworx^™

TM Forum is the world's leading industry association, focused on enabling best-in-class IT for service providers in the Telecommunications industry. The Forum provides business-critical industry standards and expertise to enable the creation, delivery and monetization of digital services. TM Forum's Frameworx is the key enabling technology for Telecoms service providers who need to rationalize their IT architectures to support rapid service deployment and drive down operational cost. Frameworx provides an industry-agreed, service-oriented approach for rationalizing operational IT, processes, and systems.

eTOM

TM Forum's Business Process Framework (eTOM) is a key element of TM Forum Frameworx. It provides a common process architecture for both business and functional processes and has been implemented by hundreds of Telecoms service providers around the world. eTOM represents the whole of a Service Provider's enterprise environment in a hierarchy of process elements, capturing process detail at various levels.

Benefits derived from eTOM

Organizations who follow the eTOM standard realize the following benefits:

• Speedy deployment of new services with industry-proven technologies, Business Services, and platforms
• Reduced integration time and cost through standardized processes and interfaces
• Readily updated support for new technologies and business models
• Drastically reduced risk with clearly understood interfaces and certified complaint products
• Integration with industry concepts including SOA and ITIL, ensuring future-proof solutions

iServer for eTOM

In our first collaboration with TM Forum, Orbus have released an 'Out-of-the Box' solution for eTOM, which provides the complete Business Process Framework embedded as MS Visio diagrams in the iServer central repository. This solution provides a fast start for any Telecoms project teams working on process improvement whilst adhering to the eTOM standard. Benefits of the solution include:

• The eTOM Process Hierarchy provided in Visio Format
• eTOM process diagrams come embedded in a single central repository
• Repository configured in line with eTOM process levels
• Repository also contains eTOM Reference library - MS Word documents are bookmarked to processes
• Both High and low-level processes can be found in Visio format, with attributes
• eTOM descriptions embedded in each process diagrams
• Teams customize the repository to suit their business goals
• Access the eTOM repository online, easily navigate content and drill down to the lowest level.
• Publish and gather feedback from stakeholders over the web