eTOM

The Enhanced Telecom Operations Map

eTOM ICON
  • Take a look at our latest videos (click here to show/hide)  

    • What is iServer?

      What is iServer?

      The APM Solution

      The APM Solution

      The SAP Blueprint Solution

      The SAP Blueprint Solution

      The IT Governance Solution

      The IT Governance Solution

      What is an iServer Demo?

      What is an iServer Demo?

What is eTOM?

eTOM – the Enhanced Telecom Operations map – is part of Frameworx, a suite of standards from the TM Forum that provide the blueprint for efficient business operations.

The business process framework is a multi-level hierarchy of business processes required to run a service-focused business.

Frameworx also includes an Information Framework (SID), Application Framework (TAM) and an integration framework.

Click the tabs below to explore more information:

  • Why use eTOM?

    • Why use eTOM?

      eTOM (Business Process Framework) is a guidebook that defines the most widely used and accepted standard for business processes in the telecommunications industry.

      Some of the benefits that eTOM provides:

      1. Standardization: eTOM provides a standard structure, terminology and classification scheme for describing business processes and their constituent parts. It supplies a foundation for applying enterprise-wide discipline to the development of business processes
      2. Flexibility: The Business Process Framework’s layered, flexible approach allows mapping and modeling for all sizes of projects and all types of organization
      3. Consistency: Enables creation of consistent and high-quality end-to-end process flows, with opportunities for cost and performance improvement and for re-use of existing processes and systems
  • The eTOM Solution from Orbus Software

    • Orbus Software’s eTOM solution provides a complete implementation of the Business Process Framework, stored as a number of Visio diagrams in the central repository.

      Core benefits of the eTOM solution:

      1. Provides a fast start for Telecoms project teams working on process improvement
      2. Helps organizations to adhere to the eTOM industry standard, and to see how they align/compare.

      The eTOM solution consists of a number of features:

      1. Pre-configured eTOM Repository, configured in line with the eTOM process levels – this is used to organize / classify business processes in line with the standard
      2. eTOM Process Framework, provided as a series of Visio diagrams in the repository for a quick reference. These provide a quick start to process mapping
      3. A Reference library of (Microsoft Word) documentation, to help ensure adherence to the standard
      4. When used in combination with the iServer Portal, the eTOM repository can be published online, allowing the rest of the business to browse and comment on eTOM process models. The iServer Portal provides easy navigation from the framework down to the lowest level of live process models and documentation

      To find out more about eTOM and our business process analysis solution, why not book a demonstration.

  • Free eTOM Resources

  • Other BPA Standards & Reference Models