iServer ITIL v3 Solution Content and
Capabilities
The iServer ITIL v3 Solution, when used with iServer 2010,
provides a multi-user MS Office and Visio-based Process Repository
of over 150 process models and associated documents. The core
repository is an editing environment for use by managers, editors
and analysts of your ITIL processes.
Additionally, the ITIL process and documentation set is supplied
as an integrated HTML Publication (web site), which can be hosted
on your intranet, SharePoint Document Management System or any
other file share. This provides a top-down, easy to use
environment accessible to any business user looking to understand
and follow the five ITIL disciplines.
The content of the solution includes:
Central Repository of ITIL v3 Process information
- A central storage place for ITIL processes and
documentation
- ITIL v3 Service Lifecycle and Index Diagrams (context
diagrams)
- Full set of detailed multi-level best practice BPMN
processes (step by step guides)
- ITIL complexity explained! Processes structured
to provide detail on the context of a single process within the
global ITIL framework, input and outputs, roles, steps, checklists
etc.
- Interrelated processes for simple navigation and access
to relevant checklists and documentation guides
ITIL Checklist Guides
Microsoft Word checklists to assist in the creation of ITIL
document deliverables
Documentation Guides
- User Manuals
- ITIL Project Implementation Guide
- Complete Process and Role Documentation Guide
- ITIL Training Guide
Access to iServer 2010 Capabilities
When used with iServer 2010, organizations also gain access to
the full suite of collaboration facilities, customization options,
management controls and various analysis, reporting and data
interchange tools. More information on the iServer 2010
Product Range can be found by following the link below:
iServer
2010 - Product Range for Business Process Analysis
