ITIL v3 - Reference Library of ITIL Processes

Orbus Software offers a pre-packaged solution for ITIL v3 Framework and Processes, aimed to help organizations fast-track their ITIL adoption.

The solution consists of a pre-configured iServer Repository (the process environment), loaded with over 150 BPMN style process diagrams, checklists, instructions and guidance notes cover the five core ITIL disciplines.  As with all iServer solutions, ITIL v3 is designed to make an organization's implementation of the method as fast and painless as possible.

Find out more about the  iServer ITIL v3 Solution Content and Capabilities.

Cost-Effective ITIL v3 Training

One of the challenges in adopting ITIL v3 is ensuring that the business is properly trained.  Many organizations have neither the time or the budget for a full blown training program and are looking for a simple, cost-effective solution to help them educate their staff.  Our solution provides a top-down, easy to navigate, web-based environment to guide people through the ITIL disciplines, whether they be in Incident Management, Configuration Management or any of the other areas covered by ITIL.

The solution not only leads users through the processes in a visual way, but also has 'click and go' access to associated instructions, guides and checklists to help ensure teams adhere correctly to the required disciplines.  Role profiles are also included to help IT Service Managers make sure they have the right staff to make their ITIL implementation a success.

Tailoring ITIL v3 for Your Organization

Organizations may decide to adopt only a sub-set of ITIL Framework and will therefore need to be able to tailor the solution to suit their needs.

As iServer ITIL v3 is delivered within the iServer 2010 Process Repository, information can be quickly added, deleted or amended, with the tailored version re-published instantly in the same easy to use format.

Due to the flexibility of iServer, and being a fully extensible tool, any other associated modeling needs can be accommodated in the same environment - use ITIL as part of your Enterprise Architecture initiative or as part of a wider Business Process Project.

Improve ITIL Awareness and Buy-in

Your organization may be in the early phases of ITIL adoption or be trying to gain business buy-in for a move to ITIL; either way, the iServer ITIL v3 solution can help.  As we have translated the complex ITIL handbook into a series of user-friendly, interrelated process maps and supporting documentation, the ITIL disciplines are easy to demonstrate and to follow, even for a non-IT audience.

You can use the web-based models to showcase ITIL, focusing on how an ITIL can improve IT Services rather than on trying to explain the complexity of the method.