iServer Case Studies

A brief summary of how our customers around the world
are using iServer to improve productivity.

All Case Studies

Case Study 1

This customer is one of the three top retail banks in South Africa.

Africa

The bank needed a new process design and management system that could perform a number of functions, such as hyper-linking, version control, access profiles, ease of use, reporting and publishing capabilities.

Case Study 2

This company is one of the leading agricultural services groups in South Africa

Africa

Their diverse but interlinked supply chain meant that they struggled to manage the range of systems and interfaces that they used. This was impeding their ability to deliver quality IT to the business.

Case Study 3

This is the largest publicly-traded company in America, focused exclusively on meeting the health insurance needs of those enrolled in publicly-funded healthcare programs such as Medicaid and Medicare.

North America

This company were embarking on a new Enterprise Architecture initiative. They wanted to understand what is in their enterprise and how it is being used. They needed to build a business use-case in order to progress in enterprise architecture maturity.

Case Study 4

This company is a major passenger rail provider in the US. They provide passenger rail service to 500 destinations in 46 states, carrying 27 million passengers each year.

North America

This organization has 100 staff working on hundreds of process maps in a mixture of Provision and Visio across numerous IT and business improvement projects. Coordination and management of these maps was becoming impossible. Often maps were discarded at the end of a project.

Case Study 5

This organization is a global gold producer with operations on four continents, a substantial project pipeline and an extensive worldwide exploration program. The company is listed on the New York, Johannesburg, Ghanaian, London and Australian stock exchanges, as well as the Paris and Brussels bourses.

Global

This company needed to implement ITIL, but wanted to build on best practice and avoid reinventing the wheel. They also could not afford to spend significant sums on implementation consultants.

Region: Global ,
Sector: Mining ,
Tools: iServer Process Modeler , ITIL , Publisher ,

Case Study 6

This is a global business, based in the USA, that has been a solutions provider for over 30 years. The company supports a variety of U.S. Government customers.

North America

The company supplies training systems to the US Army, but was struggling to document their systems effectively. They needed a flexible tool that they could use to incrementally document their product.

Case Study 7

This UK based organization is in charge of one of the world's largest IT outsourcing deals, awarded in 2004.

Europe

The outsourcing organization needed a way of producing architecture models to a common standard, to be shared and managed in a single source and published quickly and easily. Previous attempts to implement traditional modelling tools had failed due to tool complexity and general user resistance.

Case Study 8

This company is one of the largest aerospace and defense companies in the United States.

North America

This company wanted to improve how they managed their extensive IT estate. At the same time, they needed to increase the visibility and governance of all projects that had an IT focus.

Case Study 9

This company is one of the leading Property and Casualty insurance groups in Canada, providing home, automobile and business insurance and premier claims service to more than 3 million customers.

North America

The company had done some EA work in IBM System Architect, but found that the complexity of the tool had meant that they were restricted in how much they could achieve. This was impeding their ability to derive value from their EA group.

Case Study 10

This customer is a major Canadian telecommunications company that currently services over 13 million phone lines.

North America

The organization had a desire to bring a structured approach to the way they planned business change, by using Architecture as a strategic initiative. They wanted to encourage an architecture approach in their business units with alignment to ETOM.

Case Study 11

This organization is one of America's leading health insurance franchisers. They provide IT solutions and architectural leadership across the USA.

North America

The company found that they encountered significant difficulty in scoping potential projects and in tracing through from business vision to design. This was causing unacceptable spend in the sizing phase.

Case Study 12

This organization is one of the world's largest uranium producers, accounting for 15% of world production from its mines in Canada and the US.

North America

The company wanted to implement EA in order gain control over their IT expenditure in projects. They were looking for a tool that could support a TOGAF® approach and provide them with an Architecture repository in which they could store and manage all their Architecture information.

Region: Canada ,
Sector: Mining ,
Tools: iServer Enterprise Architect ,

Case Study 13

This company supplies food processing and packaging equipment for the preparation, marinating, processing, slicing and packaging of meat, poultry, fish.

Europe

The organization was rolling out a global ERP system and needed to produce an official record of their business processes in order to ensure the success of the project.

Case Study 14

This customer is one of the largest cities in the United States

North America

The organization needed to demonstrate the value of their IT investment in terms of delivered services. Being an early pioneer of Enterprise Architecture, they were dissatisfied with the existing EA frameworks in the market and needed a tool that could support their own EA method and framework.

Case Study 15

This customer is a leading independent provider of IT infrastructure services in Europe.

Europe

The company were implementing SAP across their UK, France and Germany units, but some processes were shared, whilst others were varied between the three departments, they needed a way to manage their process maps efficiently with minimal overhead.

Region: UK ,
Sector: IT Infrastructure ,
Tools: iServer Process Modeler , Publisher ,

Case Study 16

A financial services company, headquartered in Europe. It provides private banking, investment banking and asset management and is part of the prestigious "bulge bracket" of investment banks.

Europe

The aim was to be able to export the company's PlanningIT data as XML on a regular basis, import it into iServer and use it for visualization by dropping the imported objects onto their Visio diagrams

Case Study 17

This British organization supplies and distributes liquid nitrogen, special gases and gas generation equipment for scientific and cryogenic laboratories.

Europe

As a manufacturer of potentially dangerous gases and chemicals, the company are subject to stringent regulation. They needed a way to improve the way they managed procedural documentation in order to comply with British Health & Safety regulations.

Case Study 18

A global specialist chemicals and materials company focused on developing, manufacturing and selling value-added materials to industries such as aerospace and automotive.

Global

As a multinational company whose inputs and outputs are subject to numerous regulatory approvals, there were many different processes in its supply chain. They were struggling to fulfil orders as sales reps were not able to easily identify the precise process that was needed to be followed for a given material.

Region: Global ,
Sector: Manufacturing ,
Tools: iServer Process Modeler , Portal ,

Case Study 19

This company is a world leader in the supply of axles; driveshafts; sealing and thermal-management products; and genuine service parts. The company's customer base includes virtually every major vehicle manufacturer in the global automotive, commercial vehicle, and off-highway markets.

North America

The company needed to rationalize infrastructure costs with a standardizing platform. At the same time they needed to develop a Service Oriented Architecture. TOGAF® 9 was identified as the framework that could leverage their existing investment. The company wanted to ensure that IT projects would support 'Future State' Architecture rather than 'one-off' solutions.

Case Study 20

This organization is an international universal bank with its headquarters in Europe. The bank has a large presence in Europe, the Americas, Asia Pacific and the emerging markets.

Global

Reliable, efficient networks are a key concern for an investment Bank. They needed a way to track and assess changes to their network design to keep the different groups within the network service co-ordinated with one other

Case Study 21

This company is one of the largest energy suppliers in the UK, with operations spanning electricity generation, electricity distribution and the sale of gas and electricity throughout the United Kingdom.

Europe

The organization had a large amount of EA information stored in different databases. Previously, they had not got the option of assessing how all the information fitted together. They had been working on a ‘custom’ EA framework, but wanted to move towards a TOGAF® 9 structure and method.

Case Study 22

This company is a local energy and broadband provider in Denmark. They are establishing a network of fiber broadband that gives access to high speed internet, television and voice.

Asia

The company needed to document all their corporate processes for the sale, supply and support of their Energy and Broadband services. They had previously been using standalone Visio and wanted to find an easier way of publishing their process data to the business.

Case Study 23

This company is a provider of telecommunications and data communication systems in over 150 countries

Europe

The company had begun to document their PLM (product lifecycle models) with another EA tool. The web-based output from that tool was unattractive, hard to use, and did not satisfy the business in terms of access to information and ease of understanding.

Case Study 24

This company is a provider of energy services, in particular electric and natural gas distribution and is one of the largest nuclear operators in the United States.

North America

The company possessed a detailed CMDB to manage their infrastructure. They had various diagrams that showed the interrelations that existed within the organization, but they struggled to keep them current, available and standardised.

Region: USA ,
Sector: Energy ,
Tools: iServer Process Modeler , Data Exchange ,

Case Study 25

This company provides shared services to several Danish pension funds, servicing almost half a million members.

Europe

A large amount of business process work was going on within the company but it was not being properly managed and controlled.  The processes were being stored on SharePoint and were lost when team sites were decommissioned. 

Case Study 26

This is a central governmental agency in Europe responsible for furnishing guarantees and the insurance of export credits.

Europe

The company formed a new EA team and wanted to use the TOGAF® 9 framework to develop their Enterprise Architecture. The team wanted something that was quick to implement. They also needed a tool that could easily generate reports and meet the need for visibility within the business.

Case Study 27

This is a global pharmaceutical, biological, and healthcare organization, with headquarters in London.

Global

The company needed to ensure that their IT investment was delivering business value and to be able to provide answers to the questions being posed by the business. They had identified a large amount of information in Visio and Office but needed a better way of managing this information

Case Study 28

This organization is a British executive agency that manages the core road network in England.

Europe

The organization had found previous tools too difficult to use. As a result, much of their EA information had been stuck in ‘standard’ office documents. They came to Orbus Software looking for a new tool that would be easier to use and would allow them to start documenting their EA in alignment with TOGAF®.

Case Study 29

This is a UK based publisher and conference company, with offices in more than 43 countries. The company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

Europe

The organization wanted to consolidate their IT in order to provide shared services to different business units. Their internal EA practices were being sponsored by the global CIO, so they needed to show results in a short timeframe.

Case Study 30

This company is a world-renowned manufacturer of two famous British brands of luxury car.

Europe

When the manufacturing business was bought up, the IT department were presented with a problem – many IT systems were shared with the parent company that had taken it over. An urgent EA effort was needed to disentangle the systems of the two companies.

Region: UK ,
Sector: Manufacturing ,
Tools: iServer Enterprise Architect ,

Case Study 31

This manufacturer is a British leader in the international production of specialised medical and industrial equipment. In the past decade it has won Queen's Awards for Enterprise in all three available categories.

Europe

The business is subject to regulation and audit from a number of different bodies, and strict compliance to process is essential. Before they implemented the iServer tool, they struggled to maintain and provide process information to staff and regulatory bodies.

Region: UK ,
Sector: Manufacturing ,
Tools: iServer Process Modeler , Publisher ,

Case Study 32

This institution is one of the major universities in The United States.

North America

The University wanted to engage in Enterprise Architecture to consolidate their infrastructure and improve IT best practice. However, they had limited resources available to achieve this.

Case Study 33

This organization is a competitive power generation business in Texas.

North America

Like most energy providers, the company has an energy trading arm, which is subject to Sarbanes-Oxley controls. However, their existing process management tool, System Architect, was proving too difficult to use. As a result, business processes were becoming outdated.

Region: USA ,
Sector: Energy ,
Tools: iServer Process Modeler , Publisher ,

Case Study 34

This organization is an international weather service. It is one of only two World Area Forecast Centres, or WAFCs, that provide the data used to route aircraft safely worldwide.

Europe

As a global information and research facility with global security responsibilities, the organization needed to manage a military-grade IT infrastructure while constantly adapting to the challenges posed by it’s highly visible role.

Case Study 35

This is a state-owned savings bank in the United Kingdom.

Europe

The audit office required the organization to keep a corporate record of outsourced operations in case of supplier failure or contract renegotiation. For internal reasons, they also wanted a simple, clear picture based view of the processes, IT and systems that could be presented to the new CEO.

Case Study 36

This is an international long-term savings group. It is a FTSE100 listed company that has operations in 35 countries

Africa

The organization had an established team of architects working as a virtual group, but without structure.  They needed to implement a central EA practice and with EA tools that would support and direct new project work and developments

Case Study 37

This is one of the U.S. Department of Energy's (DOE's) ten national laboratories, managed by DOE's Office of Science.

North America

As an organization involved in the nuclear industry, they have a number of critical processes in areas such as monitoring and compliance that they must adhere to. Existing distribution channels were struggling to ensure that everyone was aware of the processes that they needed to follow.

Case Study 38

This is a lead provincial government agency in Canada that operates to spur growth and development of the province's resource sector.

North America

The organization needed to record architectural artifacts in a central repository, in order to assess the impact of change across the enterprise. They had previously been using the BizAgi process modeling tool, and wanted to reuse the process information as part of their Business Architecture.

Case Study 39

This organization is the leading service provider of highly specialised asset management systems for fund and investment management organisations, pension funds, banks and insurance. They have almost 40 years of experience developing solutions for the financial industry.

Europe

The company redesigned processes for client engagements but, using their existing tool, found it difficult to document how these processes were expressed.

Case Study 40

This is a flagship operation of a global NGO peacekeeping division.

Europe

The organization has a constant turnover of personnel from different member countries and a wide range of activities. This made it difficult to understand how to perform given tasks.

Case Study 41

This project is a large SAP implementation to streamline the operations of a global NGO peacekeeping organization.

North America

The project had numerous process consultants deriving process maps in Visio. They needed a way to manage these process maps efficiently with minimal overhead.

Case Study 42

This is a pan-African mobile telecommunications company that provides GSM service to more than 35 million customers in South Africa, Tanzania, Lesotho, Mozambique and the Democratic Republic of the Congo.

Africa

The company has used a number of a different frameworks to document their EA. They also previously used a number of other EA tools, which they found far too complex to use for the bulk of the organization. They wanted to consolidate all this existing information into a single source for their architects to progress down the path of TOGAF® 9 implementation

Case Study 43

This is one of New Zealand's largest banks, with a history stretching back 150 years.

Australia

This organization had documented their processes, but found that they were being drawn differently. It was often unclear where to find the correct version of a given process.

Case Study 44

This organization is Australia's first multi-utility service provider to offer electricity, natural gas, water and wastewater services in a single organisation.

Australia

The company needed to implement Enterprise Architecture in order to align IT with the business and to monitor mission performance all the way to IT investments and data. They wanted to support capital planning and investment and drive continuous improvement by making informed decisions.

Case Study 45

This is an Australian-based cooperative company that stores, handles and markets grain. The company has revenues in excess of $100 million per year.

Australia

The business analysis team had more than 700 process diagrams, written in varying kinds of BPMN. The lack of a central collaborative repository was imposing an unacceptable overhead.

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