Business Process Analysis Case Study - 5
This organization is a global gold producer with operations on four continents, a substantial project pipeline and an extensive worldwide exploration program. The company is listed on the New York, Johannesburg, Ghanaian, London and Australian stock exchanges, as well as the Paris and Brussels bourses.
The Business Challenge
This company needed to implement ITIL, but wanted to build on best practice and avoid reinventing the wheel. They also could not afford to spend significant sums on implementation consultants.
The Solution
Orbus supplied them with their ITIL v3 solution, which consists of an iServer repository that comes preconfigured with over 150 ITIL processes defined by a veteran ITIL consultant.
Why iServer?
The ability to take a reference set of ITIL processes and then tailor them in Visio enabled the business to rollout out iServer without the need for expensive outside ITIL consultants.
