iServer Case Studies

A brief summary of how our customers around the world
are using iServer to improve productivity.

Filtered by: USA

Case Study 3

This is the largest publicly-traded company in America, focused exclusively on meeting the health insurance needs of those enrolled in publicly-funded healthcare programs such as Medicaid and Medicare.

North America

This company were embarking on a new Enterprise Architecture initiative. They wanted to understand what is in their enterprise and how it is being used. They needed to build a business use-case in order to progress in enterprise architecture maturity.

Case Study 4

This company is a major passenger rail provider in the US. They provide passenger rail service to 500 destinations in 46 states, carrying 27 million passengers each year.

North America

This organization has 100 staff working on hundreds of process maps in a mixture of Provision and Visio across numerous IT and business improvement projects. Coordination and management of these maps was becoming impossible. Often maps were discarded at the end of a project.

Case Study 6

This is a global business, based in the USA, that has been a solutions provider for over 30 years. The company supports a variety of U.S. Government customers.

North America

The company supplies training systems to the US Army, but was struggling to document their systems effectively. They needed a flexible tool that they could use to incrementally document their product.

Case Study 8

This company is one of the largest aerospace and defense companies in the United States.

North America

This company wanted to improve how they managed their extensive IT estate. At the same time, they needed to increase the visibility and governance of all projects that had an IT focus.

Case Study 11

This organization is one of America's leading health insurance franchisers. They provide IT solutions and architectural leadership across the USA.

North America

The company found that they encountered significant difficulty in scoping potential projects and in tracing through from business vision to design. This was causing unacceptable spend in the sizing phase.

Case Study 14

This customer is one of the largest cities in the United States

North America

The organization needed to demonstrate the value of their IT investment in terms of delivered services. Being an early pioneer of Enterprise Architecture, they were dissatisfied with the existing EA frameworks in the market and needed a tool that could support their own EA method and framework.

Case Study 19

This company is a world leader in the supply of axles; driveshafts; sealing and thermal-management products; and genuine service parts. The company's customer base includes virtually every major vehicle manufacturer in the global automotive, commercial vehicle, and off-highway markets.

North America

The company needed to rationalize infrastructure costs with a standardizing platform. At the same time they needed to develop a Service Oriented Architecture. TOGAF® 9 was identified as the framework that could leverage their existing investment. The company wanted to ensure that IT projects would support 'Future State' Architecture rather than 'one-off' solutions.

Case Study 24

This company is a provider of energy services, in particular electric and natural gas distribution and is one of the largest nuclear operators in the United States.

North America

The company possessed a detailed CMDB to manage their infrastructure. They had various diagrams that showed the interrelations that existed within the organization, but they struggled to keep them current, available and standardised.

Region: USA ,
Sector: Energy ,
Tools: iServer Process Modeler , Data Exchange ,

Case Study 32

This institution is one of the major universities in The United States.

North America

The University wanted to engage in Enterprise Architecture to consolidate their infrastructure and improve IT best practice. However, they had limited resources available to achieve this.

Case Study 33

This organization is a competitive power generation business in Texas.

North America

Like most energy providers, the company has an energy trading arm, which is subject to Sarbanes-Oxley controls. However, their existing process management tool, System Architect, was proving too difficult to use. As a result, business processes were becoming outdated.

Region: USA ,
Sector: Energy ,
Tools: iServer Process Modeler , Publisher ,

Case Study 37

This is one of the U.S. Department of Energy's (DOE's) ten national laboratories, managed by DOE's Office of Science.

North America

As an organization involved in the nuclear industry, they have a number of critical processes in areas such as monitoring and compliance that they must adhere to. Existing distribution channels were struggling to ensure that everyone was aware of the processes that they needed to follow.

Case Study 41

This project is a large SAP implementation to streamline the operations of a global NGO peacekeeping organization.

North America

The project had numerous process consultants deriving process maps in Visio. They needed a way to manage these process maps efficiently with minimal overhead.

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