iServer Support

We provide Global Technical Support for all users and membership to the iServer Global Community

Orbus Software provides an extensive range of professional services to facilitate the evaluation, implementation, ongoing adoption and support of iServer within your organization. Whether you are just starting out with your transformation initiative, or looking to replace a legacy system, we provide high quality, direct services and support across all four major global regions: the Americas, Europe, Middle East and Africa (EMEA), Australasia and the ASEAN.

 
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What do we provide?

Orbus Software technical support is available directly to customers in all regions.

The Technical Support teams sit directly alongside the software development and consultancy functions which mean we have unparalleled flexibility to deal quickly and effectively with customer support and enhancement requests.

We have in place a support structure, Support Services Statement (SSS) and End User License Agreement (EULA) to ensure we are able to respond to all customer requests and resolve any issues as quickly as possible.

Our satellite offices around the world mean we have a support footprint in those key regions and expertise ‘on the ground’ to deal with local customer requirements.

How do we provide it?

Technical Support is delivered through access to the Orbus Software support website and via email contact with our dedicated service desk team.

The customer support website is an online Incident Management System which allows you to generate support tickets and track their management and resolution.

What is the benefit to you?

  • Fast and convenient support provided to resolve any issues and minimize any product downtime.
  • Unlimited support is provided for all iServer users as part of the annual Support Services Statement.
  • Direct, personal support from Orbus Software's expert support staff, no intermediaries.
  • Unparalleled flexibility to deal quickly and effectively with support and enhancement requests.

Customer Support Satisfaction

Customer Support Feedback

Excellent support! Thank you! Excellent as ever - Sergiy is always very knowledgeable and helpful. Sergiy was very helpful and patient with me considering I do not have an IT background! Gave me good advice and resolved my issue quickly once we were able to set up an online meeting. Sergiy provided excellent service! Thanks, Issue was resolved timeously and every effort was made by orbus to resolve my issue. Timely and reasonable response. Thank You. The help Lyle Hearne proved was of great assistance. As a new customer to Orbus the quality of the support is relieving on the accountability and assistance all the support staff have given us these past few weeks. Great service. Anton was patient and got the job done. Awesome lightning fast turnaround. Thank you! Great support and clear instructions. Always an effort put in by Gregor & Jody. Thanks Orbus support. Thanks for the prompt response and excellent service in respect of the upgrade.

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