We provide Global Technical Support for all users and membership to the iServer Global Community
Orbus Software provides an extensive range of professional services to facilitate the evaluation, implementation, ongoing adoption and support of iServer within your organization. Whether you are just starting out with your transformation initiative, or looking to replace a legacy system, we provide high quality, direct services and support across all four major global regions: the Americas, Europe, Middle East and Africa (EMEA), Australasia and the ASEAN.
Orbus Software technical support is available directly to customers in all regions.
The Technical Support teams sit directly alongside the software development and consultancy functions which mean we have unparalleled flexibility to deal quickly and effectively with customer support and enhancement requests.
We have in place a support structure, Support Services Statement (SSS) and End User License Agreement (EULA) to ensure we are able to respond to all customer requests and resolve any issues as quickly as possible.
Our satellite offices around the world mean we have a support footprint in those key regions and expertise ‘on the ground’ to deal with local customer requirements.
Technical Support is delivered through access to the Orbus Software support website and via email contact with our dedicated service desk team.
The customer support website is an online Incident Management System which allows you to generate support tickets and track their management and resolution.
Customer Support Feedback
Microsoft®, Visio® and Office® are all registered trademarks of Microsoft Corporation. The Open Group®, ArchiMate®, TOGAF® are registered trademarks of The Open Group. IT4IT™ is a trademark of The Open Group. ITIL® and PRINCE® are registered trademarks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. Copyright © AXELOS Limited 2016 All rights reserved. Material is reproduced under license from AXELOS. COBIT® is a registered trademark of ISACA and the IT Governance Institute, and material is reproduced under license from ISACA.