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ITIL Poster Series: Perception of Value

Customers are key in deciding the value of a service. ITIL identifies three areas that will be used by customers in their understanding of value; the business outcomes achieved, the customer’s preferences and the customer’s perception of what was delivered. Our diagram shows the strategic approach to understanding these factors by providing customers with information that helps influence their perceptions, and responds to their preferences.

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ITIL Poster Series: Generic Process Model

The ITIL framework uses the concept of processes throughout. Our poster shows you the basic elements of a generic process. Consider this when you look at the processes you use in your own organization - if any parts are missing, why are they missing and do they make a difference to the performance of the process and delivery of the outcome?

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ITIL Poster Series: Service Portfolio

In ITIL, the purpose of Service Portfolio Management is to ensure that the service provider has the right mix of services to balance the investment in IT with the ability to meet business outcomes. It tracks the investment in services throughout their lifecycle and works with other service management processes to ensure that the appropriate returns are being achieved. Our poster provides a visual explanation of Service Portfolio Management and its elements.

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It's Not The Process, It's The Management!

When investigating process problems, we might sometimes find an unwelcome truth - that the problem lies with how the process is managed rather than the process itself. Perhaps managers are creating undesired outcomes through the setting of unhelpful targets - or perhaps they aren't supportive of the process at all. In this paper, Adrian Reed outlines practical tips for ensuring that processes are supported and effective, and how to broach problems of process management.

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Six Visio Views to Help Communicate your Application Portfolio Rationalization Vision

It could be argued the most important part of an architect’s job is effective communication - it's possible to understand an organization’s most complex challenges and design fit for purpose solutions but if senior managers cannot understand or buy-in to those solutions this doesn’t mean very much. This white paper focuses on how to communicate a specific type of information, your application rationalization vision, from a number of perspectives.

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ITIL Poster Series: Service Definitions and Types

Services are a means of delivering value to customers by facilitating the outcomes customers want to achieve without the ownership of specific costs and risks. They can be discussed in terms of how they relate to one another and their customers, and can be classified as Core, Enabling or Enhancing.

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Using Traditional Business Analysis Tools for Business Intelligence (Part 2)

Traditional Business Analysis methods and tools can be repurposed to formalize and structure Business Intelligence analysis work. Having covered the SWOT and RACI techniques in Part 1, Jason takes a look at three more Business Analysis tools that can be amended to assist in Business Intelligence centric analysis, including the Boston Matrix and Five Forces.

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Enterprise Architecture Without Governance: Problems, Causes, Mitigation

Enterprise Architecture, even if it doesn’t report directly to a C-level employee (and it usually does), affects the whole enterprise and so naturally becomes a highly political situation. This in turns means that the key touch points where EA can affect other stakeholders come under tension or even attack. This eBook considers the main ways that one particularly ‘soft’ area of attack can be subverted – and what steps we can take to mitigate this problem.

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Application Management and Architecture: Opportunities for Cost Reduction and Business Alignment

Andrew's latest eBook explores governance models for your Application Portfolio, including critical support functions such as vendor management and contract management. His observations highlight how Architecture supports a disciplined approach, and why a little science goes along way to becoming agile and addressing market opportunities.

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iServer for Process Architecture

iServer supports process modelling and process architecture through a range of features, tools, templates and reference models.

 

iServer for Application Architecture

iServer supports the alignment of application architectures with the business strategy.

 

iServer for Business Architecture

iServer enables business architects to develop a strategic view of the architecture.

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