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Customer Account Manager US

Mar 30, 2022, 14:00 PM
Company : Orbus Software
Location : Remote & NY Office
Reference : VA27
Closing date :
Department : Account Management
Country : New York
Job bord url : https://orbussoftware.peoplehr.net/Pages/JobBoard/Opening.aspx?v=702eb4ba-346d-49e2-8478-df1a551a5bc4
Job title : Customer Account Manager US

Out of Chaos we will find order! As organisations continue to change, we will help them to make intelligent decisions and consolidate technologies, processes and data through clarity and innovation; making their tech universe a more simple place to understand, manage and traverse. Driven and developed by our community of 150+ passionate people united by one overall mission... to Architect our Clients’ Digital Future. We do this with a company culture that is client-centric to its core, and ruthlessly focused on delivering technology innovation that will accelerate our customers’ success. We are working to build this centre of excellence by building an amazing place to work, learn and develop for our people. 

As a member of the Orbus team, your primary focus will be to engage in acquisition of repeat customer business, upselling customers on our flagship iServer365 product and consultancy services across existing customers in the US region. You will be responsible for the commercial relationship and overseeing aspects of customer interaction while working very closing with our Customer Success Team. The opportunity will allow you to work for an organisations who’s growth has been accelerated over the last 12 months due to the roll out of our market leading next generation tooling. 

This is an exciting opportunity for an Account Manager to work in a hugely growing space where they will be exclusively managing our US customer who are using flagship SaaS iServer365 product. 

Core Responsibilities:

  • Develop positive relationships with key decision-makers at the client organisation on global HQs
  • Together with the VP of Customer Growth and US Account Director to develop and deliver the global sales strategy for key strategic accounts
  • Working very closing with our Customer Success team to ensure our customers are seeing value from their investment
  • Attending sales Meetings and ensuring an accurate forecast and pipeline of Customer Business on a monthly and quarterly basis
  • Ensuring SalesForce (Orbus CRM) is kept up to date by tagging all correspondence with customers and individual contacts;
  • Organizing tailored ‘Proof of Concept’ (POC) evaluations for customers that want to try out additional Orbus products and solutions
  • Advising customers on additional value add services and solutions through their journey in Enterprise Architecture and Business Process initiatives;


  • ​Proven years of experience in Account Management role within a SaaS vendor 
  • Proven track record of meeting and exceeding targeting when upselling and cross selling into existing customers
  • Commercially orientated with a passion for owning and delivering renewal and expansion targets
  • Self-starter with motivation to meet tight deadlines and to perform individually whilst working as part of a global team;
  • Demonstrable experience in working with clients on end to end initiatives with successful business outcomes;
  • Ability to absorb technical information and communicate this clearly to varied audience;
  • Variable travel as part of onsite customer engagements

What's in it for you?

  • A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change.
  • Competitive salary and benefits (in line with experience)
  • Individual performance bonus
  • Hybrid working model, 2/3 days in our New York Offices and at home
  • Curious, open culture, with teams collaborating across geographies

Living our Values at Orbus

Be Extraordinary: Be the best version of yourself, grow, flourish and be better everyday.

Own It: We lead from the front! We are empowered to take initiative and are given the freedom to do our best work. We're allowed to make mistakes as long as we learn and grow. Taking ownership shows others that they can trust us to do the right thing.

Better Together: We are One Team! We work best when we are bringing colleagues on our journeys' together and celebrating as a team. We are never afraid to rely on the strengths of others and we trust in their decisions.

Cut Through The Chaos: We make things happen. We start with "why" and don’t stop until we've achieved a meaningful outcome. We push through the noise to find the best solution for everyone.


Find your place at Orbus - We're a diverse and inclusive workplace that promotes a sense of belonging allowing all of our people to bring their whole selves to work every day.

Recruitment Companies - Thank you for your interest in our roles – we do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs.

Offers of employment will be dependent on satisfactory references and a DBS check


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