Dubai Ports World (UAE) realizes EA ROI swiftly with Orbus Software

Industry

Transport

Region

EMEA

iServer Users

5

Products Used

EA, Portal

Exploring how Dubai Ports World realized their ROI using iServer, the TOGAF® 9 Accelerator & APM extension

Dubai Ports World (or DP World) operates over 60 terminals across six continents, with container handling generating around 80% of its revenue. In addition, the company currently has 11 new developments and major expansions underway in 9 countries.

In 2011, DP World handled nearly 55 million TEU (twenty-foot equivalent container units) across its portfolio from the Americas to Asia. The company constantly invests in terminal infrastructure, facilities and people, working closely with customers and business partners to provide quality services today and tomorrow, when and where customers need them.



Return on Investment (ROI) has been swiftly realized, we can already identify strategic business impacts easily using iServer’s Impact Analysis Visualization. We look forward to continue using iServer to assist us in enhancing operational excellence, customer intimacy, service leadership and strategic agility.

Ahmad AlHaddad

Senior Manager

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Gartner Peer Insights Customer Choice Awards 2017

As of {{gpi.InsightDateString}},Orbus Software has an Overall Rating of {{gpi.InsightScore}} out of 5 in the Enterprise Architecture Tools market, based on {{gpi.InsightReviews}} reviews. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.

Very pleased with Service offered

From the onset, when expressing an interest in the need for a Requirements Tool, Orbus has been very supportive. Regular functionality review meetings and provion of access to Dev site for "testing" suitability of the tool. Orbus helpdesk staff are very friendly and committed to resolving any concerns as quickly as possible. 

Lead Business Analyst in the Government Sector - read the full review

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