Customer Success Manager APAC

2004

Founded in London, UK

600+

Enterprise customers

4

Global Offices

OUR MISSION

Since 2004, Orbus Software has embodied a tradition of excellence. This tradition enables our innovative clients around the world to make exceptional strategic decisions.

Trust

Empowerment

Clarity

Harmony

OUR TEAMS

Where you can make a difference at Orbus

Tech and Product

We pride ourselves on the quality of our tech and product teams. Working with the latest solutions and methodologies, you will be immersed in a highly motivated and capable team based in the UK and Europe.

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Sales

We have developed highly skilled and tech-savvy sales teams worldwide to support our growth.

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Support

The engine room of the business - our support teams make sure the whole company runs smoothly. These teams include: People Team, Finance, Marketing and Project Management.

Worldwide

Though we are headquartered in London, UK, we have a global footprint, with regional offices in Australia, Poland, and the US. We have a variety of opportunities throughout these locations in Sales, Tech and Client Support.

CAREER OPPORTUNITIES

Find your perfect role at Orbus Software

We are working to build a center of excellence for our customers by creating an amazing place to work, learn and develop for our people.

Customer Success Manager APAC

<img class="WACImage SCXW262852169 BCX0" style="font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; text-align: center; margin: 0; padding: 0; user-select: text; border: none; vertical-align: baseline; width: 237px; height: 60px">We succeed when our customers succeed. As a Customer Success Manager at Orbus Software, you will embody that philosophy as you guide and support a portfolio of customers from our amazing base of Fortune 500 companies and prominent public sector organizations. Your mission will be their success – measured in terms of their adoption and use of our software to achieve their goals within Enterprise Architecture or Digital Transformation more broadly. To accomplish this, you’ll utilize a range of skills: from exceptional client facing skills to build and maintain “trusted advisor” status and communicate to senior stakeholders; to technical skills that you’ll use to master and advise on use of our products. You’ll work autonomously with the accounts to which you are assigned, but in alignment with our growing team of Customer Success Managers globally. You’ll also collaborate with other key Orbus teams as you go about proactively supporting your customers, including Sales, Technical Support, Professional Services and Product Management. Responsibilities: <ul><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1" style="box-sizing: border-box">Lead a portfolio of Orbus customers through their lifecycle: from onboarding, to adoption, expansion, and maturity </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1" style="box-sizing: border-box">Conduct regular proactive meetings with customers – following defined cadences - to understand challenges, keep abreast of team changes, and agree and drive plans and actions that improve adoption and customer value </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1" style="box-sizing: border-box">Develop close, highly credible working relationships with senior stakeholders and decision makers, achieving a status as “trusted advisor” based on your product expertise and a demonstrated ability to understand and address customer needs </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1" style="box-sizing: border-box">Provide demonstrations of Orbus products and solutions to keep customers updated on product development, promote new features, or address minor training gaps </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1" style="box-sizing: border-box">Support account expansion activities by identifying opportunities to sell additional Orbus products or professional services, and working with Account Managers (Sales) to realize these opportunities </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1" style="box-sizing: border-box">Leverage your customer relationships and success stories to deliver case studies and other forms of customer evangelism, such as webinars or user-group presentations, working with Orbus’ Marketing team </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1" style="box-sizing: border-box">Facilitate and achieve timely subscription renewals as a natural outcome of successful product adoption and benefits realization </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1" style="box-sizing: border-box">Work closely and collaboratively with other Orbus teams – including Sales, Technical Support, Professional Services and Product Management where needed to address client needs, escalate issues or product feedback, or otherwise advocate for the customer </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1" style="box-sizing: border-box">Follow departmentally defined processes for collecting customer feedback (such as NPS), assessing telemetry information, or reporting your activities and outcomes to Orbus Management </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1" style="box-sizing: border-box">Diligently maintain Orbus’ CRM and other relevant systems to ensure holistic, accurate information is kept for each of your accounts, following defined processes </li></ul>Requirements: <ul><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1" style="box-sizing: border-box">Experience in Account Management, Business Development, Customer Success, Management or Technology Consulting, or another client-facing role </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1" style="box-sizing: border-box">Demonstrated technical aptitude and ability to digest and convey technical concepts to business audiences </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1" style="box-sizing: border-box">Excellent written and verbal communication skills – comfort communicating with stakeholders of varied backgrounds and levels of seniority, with ability to adapt style accordingly </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1" style="box-sizing: border-box">Empathetic and positive, with genuine desire to help others achieve their goals </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1" style="box-sizing: border-box">Strong commercial awareness </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1" style="box-sizing: border-box">Strong personal drive: proactive, organized, and autonomous with ability to also work effectively in a team </li><li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1" style="box-sizing: border-box">Experience working for a high-growth SaaS business is preferred </li></ul>What’s in it for you! <ul style="box-sizing: border-box; margin-top: 0; margin-bottom: 10px; color: rgba(51, 51, 51, 1); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif"><li data-leveltext="o" data-font="Courier New" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2" style="box-sizing: border-box">A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change. </li><li data-leveltext="o" data-font="Courier New" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="2" style="box-sizing: border-box">Competitive salary and benefits (in line with experience) </li><li data-leveltext="o" data-font="Courier New" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="2" style="box-sizing: border-box">Individual performance bonus </li><li data-leveltext="o" data-font="Courier New" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="2" style="box-sizing: border-box">Hybrid working model, 3 days in our Sydney Offices and at home </li><li data-leveltext="o" data-font="Courier New" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="2" style="box-sizing: border-box">Curious, open culture, with teams collaborating across geographies </li></ul>Living our Values at Orbus Trust: We build trust across our people, customers and partners through honesty, transparency and communication. Empowerment: We empower our customers and our people with growth, development and experienceClarity: We provide clarity and sense of purpose, focused on helping everyone achieve success and forging a clear vision of the futureHarmony: We work as one team, collaborating closely so we can sustainably change and growFind your place at Orbus - We're a diverse and inclusive workplace that promotes a sense of belonging allowing all of our people to bring their whole selves to work every day. Recruitment Companies - Thank you for your interest in our roles – we do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs. Offers of employment will be dependent on satisfactory references and a DBS check Any information you supply as a part of the application process will be handled and stored in relation to this application only. Your information will be accessible to Orbus Software People team as well as relevant hiring managers and our recruitment service providers. If your application is successful, any relevant information you have provided will be added to your personnel file and will be used to administer and manage your employment with us, including for payroll purposes. If you are unsuccessful in the application process, your details and documents will be stored by Orbus Software for 6 months, after which they will be destroyed. You can access, update, or correct the personal information we hold about you at any time

Customer Success