Professional Services Consultant (specialist for product implementation & advisory)

2004

Founded in London, UK

600+

Enterprise customers

4

Global Offices

OUR MISSION

Since 2004, Orbus Software has embodied a tradition of excellence. This tradition enables our innovative clients around the world to make exceptional strategic decisions.

Trust

Empowerment

Clarity

Harmony

OUR TEAMS

Where you can make a difference at Orbus

Tech and Product

We pride ourselves on the quality of our tech and product teams. Working with the latest solutions and methodologies, you will be immersed in a highly motivated and capable team based in the UK and Europe.

Explore OrbusInfinity

Sales

We have developed highly skilled and tech-savvy sales teams worldwide to support our growth.

Meet our team

Support

The engine room of the business - our support teams make sure the whole company runs smoothly. These teams include: People Team, Finance, Marketing and Project Management.

Worldwide

Though we are headquartered in London, UK, we have a global footprint, with regional offices in Australia, Poland, and the US. We have a variety of opportunities throughout these locations in Sales, Tech and Client Support.

CAREER OPPORTUNITIES

Find your perfect role at Orbus Software

We are working to build a center of excellence for our customers by creating an amazing place to work, learn and develop for our people.

Professional Services Consultant (specialist for product implementation & advisory)

<img class="WACImage SCXW175143602 BCX0" style="margin: 0; padding: 0; user-select: text; border: none; vertical-align: baseline; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; text-align: justify; background-color: rgba(255, 255, 255, 1); width: 246px; height: 62px">As a member of the Orbus Professional Services Team APAC, your primary focus will be to engage in consultancy services for existing and new customers. Reporting to the Professional Services Manager APAC, you will be ideally located in Sydney with a dynamic, global and supportive team.  Core Responsibilities: <ul style="box-sizing: border-box; margin-top: 0; margin-bottom: 10px; color: rgba(51, 51, 51, 1); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif"><li style="box-sizing: border-box">Provide support, and guidance to our customers during their onboarding phase - to help them get value out of our product and solution offerings fast. During this phase work closely with Orbus’s onboarding team and customer project teams to manage and deliver successful implementations of Orbus products. Become a trusted advisor to decision-makers throughout the engagement.  </li><li style="box-sizing: border-box">Understand customers use cases and gather customer requirements by asking the right questions. Use your own initiative to evaluate requirements. Design and advice customers how to make best use of services and solutions, in a way that will best enable them to achieve their objectives. </li><li style="box-sizing: border-box">Configure and optimize Orbus product and solutions in line with customer requirements. Test configuration and solutions, and hand over functional documentation, that satisfy customer requirements.  </li><li style="box-sizing: border-box">Run training courses and build custom training material tailored to customer usage. This includes to evaluate training delivery methods and support blended learning approaches to facilitate knowledge transfer. </li><li style="box-sizing: border-box">As SME, mentor customers through their Enterprise Architecture journey and other architecture initiatives, using your extensive EA expertise across a number of different corporations and government utilities.  </li><li style="box-sizing: border-box">Lead workshops and consultancy meetings with customers to advice and support them throughout the full lifecycle. Apply Orbus best practices to continue foster adoption of implemented solutions and work closely together with Customer Success Managers and Account Managers to ensure customer satisfaction and retention. </li><li style="box-sizing: border-box">Deliver engaging, informative presentations and demonstrations of Orbus products and solutions and the ability to communicate the Orbus offerings to CTOs and CIOs in the target audience. </li><li style="box-sizing: border-box">Work with internal specialists, and Professional Services teams to package best practices and lessons learned into thought leadership, methodologies, and published assets. </li><li style="box-sizing: border-box">Advocate for customer needs in order to overcome adoption blockers and provide internal feedback how Orbus can better serve our customers. Interact with Product Development Team to drive product enhancements based on your field experience. </li></ul> Essential: <ul style="box-sizing: border-box; margin-top: 0; margin-bottom: 10px; color: rgba(51, 51, 51, 1); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif"><li style="box-sizing: border-box">Master’s Degree or higher in Computer Science, Engineering, IT, related field of study or equivalent </li><li style="box-sizing: border-box">Fluent in English </li><li style="box-sizing: border-box">Service oriented with the motivation to meet tight deadlines and to perform individually whilst working as part of a dynamic and global team </li><li style="box-sizing: border-box">Excellent inter-personal skills, the ability to influence others and identify key information. </li><li style="box-sizing: border-box">Be willing to take initiative in problem identification and solution provision.  </li><li style="box-sizing: border-box">Ability to clearly articulate and demonstrate value proposition to customers through professional services engagements </li><li style="box-sizing: border-box">Attention to detail and ability to absorb technical information and communicate this clearly to varied audience; </li><li style="box-sizing: border-box">Up to 50% travel as part of onsite consulting engagements.  </li></ul> Desirable: <ul style="box-sizing: border-box; margin-top: 0; margin-bottom: 10px; color: rgba(51, 51, 51, 1); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif"><li style="box-sizing: border-box">Experience in a professional service consultant role desirable </li><li style="box-sizing: border-box">Experience in Enterprise Architecture initiatives and using Enterprise Architecture platforms </li><li style="box-sizing: border-box">Experience of Consultancy, preferably experience of Consultancy within a software driven environment. </li><li style="box-sizing: border-box">Experience of working with Sales Leads and Project Managers to ensure every customer receive an exceptional customer journey.  </li></ul> What’s in it for you! <ul style="box-sizing: border-box; margin-top: 0; margin-bottom: 10px; color: rgba(51, 51, 51, 1); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif"><li style="box-sizing: border-box">A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change. </li><li style="box-sizing: border-box">Competitive salary and benefits (in line with experience) </li><li style="box-sizing: border-box">Individual performance bonus </li><li style="box-sizing: border-box">Hybrid working model, 2/3 days in our Sydney Offices and at home </li><li style="box-sizing: border-box">Curious, open culture, with teams collaborating across geographies </li></ul>Living our Values at OrbusTrust: We build trust across our people, customers and partners through honesty, transparency and communication.Empowerment: We empower our customers and our people with growth, development and experienceClarity: We provide clarity and sense of purpose, focused on helping everyone achieve success and forging a clear vision of the futureHarmony: We work as one team, collaborating closely so we can sustainably change and grow. Find your place at Orbus - We're a diverse and inclusive workplace that promotes a sense of belonging allowing all of our people to bring their whole selves to work every day.Recruitment Companies - Thank you for your interest in our roles we do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs. Offers of employment will be dependent on satisfactory references and a DBS check Any information you supply as a part of the application process will be handled and stored in relation to this application only. Your information will be accessible to Orbus Software People team as well as relevant hiring managers and our recruitment service providers.If your application is successful, any relevant information you have provided will be added to your personnel file and will be used to administer and manage your employment with us, including for payroll purposes. If you are unsuccessful in the application process, your details and documents will be stored by Orbus Software for 6 months, after which they will be destroyed. You can access, update, or correct the personal information we hold about you at any time