Technical Application Support Specialist

2004

Founded in London, UK

600+

Enterprise customers

4

Global Offices

OUR MISSION

Since 2004, Orbus Software has embodied a tradition of excellence. This tradition enables our innovative clients around the world to make exceptional strategic decisions.

Trust

Empowerment

Clarity

Harmony

OUR TEAMS

Where you can make a difference at Orbus

Tech and Product

We pride ourselves on the quality of our tech and product teams. Working with the latest solutions and methodologies, you will be immersed in a highly motivated and capable team based in the UK and Europe.

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Sales

We have developed highly skilled and tech-savvy sales teams worldwide to support our growth.

Meet our team

Support

The engine room of the business - our support teams make sure the whole company runs smoothly. These teams include: People Team, Finance, Marketing and Project Management.

Worldwide

Though we are headquartered in London, UK, we have a global footprint, with regional offices in Australia, Poland, and the US. We have a variety of opportunities throughout these locations in Sales, Tech and Client Support.

CAREER OPPORTUNITIES

Find your perfect role at Orbus Software

We are working to build a center of excellence for our customers by creating an amazing place to work, learn and develop for our people.

Technical Application Support Specialist

<img alt="" style="font-family: sans-serif">The Orbus Technical Support Engineer team is growing. We are opening European hub in Katowice, hiring entire new team of six, along the Product Development Team of 30. As part of our Tech Support team, you will combine an expertise of Azure Cloud and Windows server technologies with excellent written and verbal communication skills to help support our customer base in EMEA and North America and internal customers via email and phone support. You will collaborate with our Software Development, Product Management, Customer Success and Account Management teams. You will be deploying Cloud and On-Premise enterprise applications creating and managing Azure infrastructure. Working with Azure AD and Office365 administration. What you’ll do:<ul style="box-sizing: border-box; margin-top: 0; margin-bottom: 10px; color: rgba(51, 51, 51, 1); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif"><li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1" style="box-sizing: border-box; text-align: justify">Manage the incident lifecycle in Zendesk/ServiceNow </li><li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1" style="box-sizing: border-box; text-align: justify">Maintain internal documentation in line with defined processes for the Technical Support Team </li><li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1" style="box-sizing: border-box; text-align: justify">Follow departmentally defined processes for collecting customer feedback (such as CSAT), assessing telemetry information, or reporting your activities and outcomes to Orbus Management </li><li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1" style="box-sizing: border-box; text-align: justify">Diligently maintain Orbus’ CRM and other relevant systems to ensure holistic, accurate information is kept for each of your accounts, following defined processes  </li></ul><p data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1" style="box-sizing: border-box; text-align: justify">What you will need to be successful:  Note: We provide full training, a candidate will ideally have some experience with: <ul style="box-sizing: border-box; margin-top: 0; margin-bottom: 10px; color: rgba(51, 51, 51, 1); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif"><li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1" style="box-sizing: border-box; text-align: justify">Azure cloud computing </li><li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1" style="box-sizing: border-box; text-align: justify">Windows Server management · Azure Administration & deployment experience </li><li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1" style="box-sizing: border-box; text-align: justify">SQL Server administration and troubleshooting </li><li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1" style="box-sizing: border-box; text-align: justify">IIS administration and troubleshooting · Experience working with ticketing/task tracking systems</li></ul><p data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1" style="box-sizing: border-box; text-align: justify"><p data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1" style="box-sizing: border-box; text-align: justify">What’s in it for you!<ul style="box-sizing: border-box; margin-top: 0; margin-bottom: 10px; color: rgba(51, 51, 51, 1); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif"><li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1" style="box-sizing: border-box; text-align: justify">A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change.</li><li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1" style="box-sizing: border-box; text-align: justify">Competitive salary and benefits (in line with experience)</li><li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1" style="box-sizing: border-box; text-align: justify">Individual performance bonus</li><li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1" style="box-sizing: border-box; text-align: justify">Hybrid working model, 3 days in the office and 2 days at home</li><li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1" style="box-sizing: border-box; text-align: justify">Curious, open culture, with teams collaborating across geographies </li></ul><p data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1" style="box-sizing: border-box; text-align: justify">Living our Values at Orbus<p class="Paragraph SCXW92789440 BCX8" lang="EN-GB" style="margin: 0; padding: 0; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1)"><font data-contrast="none" lang="EN-GB" class="TextRun SCXW92789440 BCX8" style="margin: 0; padding: 0; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 10.5pt; line-height: 20px; font-weight: bold" color="#333333">Trust: <font data-contrast="none" lang="EN-GB" class="TextRun SCXW92789440 BCX8" style="margin: 0; padding: 0; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 10.5pt; line-height: 20px" color="#333333">We build trust across our people, customers and partners through honesty, transparency and communication. <p class="Paragraph SCXW92789440 BCX8" lang="EN-GB" style="margin: 0; padding: 0; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1)"><font data-contrast="none" lang="EN-GB" class="TextRun SCXW92789440 BCX8" style="margin: 0; padding: 0; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 10.5pt; line-height: 20px; font-weight: bold" color="#333333">Empowerment: <font data-contrast="none" lang="EN-GB" class="TextRun SCXW92789440 BCX8" style="margin: 0; padding: 0; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 10.5pt; line-height: 20px" color="#333333">We empower our customers and our people with growth, development and experience.<p class="Paragraph SCXW92789440 BCX8" lang="EN-GB" style="margin: 0; padding: 0; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1)"><font data-contrast="none" lang="EN-GB" class="TextRun SCXW92789440 BCX8" style="margin: 0; padding: 0; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 10.5pt; line-height: 20px; font-weight: bold" color="#333333">Clarity:<font data-contrast="none" lang="EN-GB" class="TextRun SCXW92789440 BCX8" style="margin: 0; padding: 0; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 10.5pt; line-height: 20px" color="#333333"> We provide clarity and sense of purpose, focused on helping everyone achieve success and forging a clear vision of the future.<p class="Paragraph SCXW92789440 BCX8" lang="EN-GB" style="margin: 0; padding: 0; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1)"><font data-contrast="none" lang="EN-GB" class="TextRun SCXW92789440 BCX8" style="margin: 0; padding: 0; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 10.5pt; line-height: 20px; font-weight: bold" color="#333333">Harmony<font data-contrast="none" lang="EN-GB" class="TextRun SCXW92789440 BCX8" style="margin: 0; padding: 0; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 10.5pt; line-height: 20px" color="#333333">: We work as one team, collaborating closely so we can sustainably change and grow.<p class="Paragraph SCXW92789440 BCX8" lang="EN-GB" style="margin: 0; padding: 0; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1)"><font data-contrast="none" lang="EN-GB" class="TextRun SCXW92789440 BCX8" style="margin: 0; padding: 0; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 10.5pt; line-height: 20px" color="#333333"><p class="Paragraph SCXW92789440 BCX8" lang="EN-GB" style="margin: 0; padding: 0; user-select: text; overflow-wrap: break-word; font-kerning: none; background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); text-align: center"><font data-contrast="none" lang="EN-GB" class="TextRun SCXW92789440 BCX8" style="margin: 0; padding: 0; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 10.5pt; line-height: 20px" color="#333333"><font class="EOP SCXW92789440 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":1,"335551550":1,"335551620":1,"335559738":0,"335559739":150,"335559740":300}" style="margin: 0; padding: 0; user-select: text; font-size: 10.5pt; line-height: 20px" color="#333333">Find your place at Orbus - We're a diverse and inclusive workplace that promotes a sense of belonging allowing all of our people to bring their whole selves to work every day.Recruitment Companies - Thank you for your interest in our roles – we do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs.Offers of employment will be dependent on satisfactory references and a DBS check  <p class="Paragraph SCXW175103667 BCX8" style="margin: 0; padding: 0; user-select: text; overflow-wrap: break-word; font-kerning: none; background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); text-align: justify"><font data-contrast="none" lang="EN-GB" class="TextRun SCXW175103667 BCX8" style="margin: 0; padding: 0; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 8pt; line-height: 11.8708px" color="#333333">Any information you supply as a part of the application process will be handled and stored in relation to this application only. Your information will be accessible to Orbus Software People team as well as relevant hiring managers and our recruitment service providers. <p class="Paragraph SCXW175103667 BCX8" style="margin: 0; padding: 0; user-select: text; overflow-wrap: break-word; font-kerning: none; background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); text-align: justify"><font data-contrast="none" lang="EN-GB" class="TextRun SCXW175103667 BCX8" style="margin: 0; padding: 0; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 8pt; line-height: 11.8708px" color="#333333">If your application is successful, any relevant information you have provided will be added to your personnel file and will be used to administer and manage your employment with us, including for payroll purposes. If you are unsuccessful in the application process, your details and documents will be stored by Orbus Software for 6 months, after which they will be destroyed. You can access, update, or correct the personal information we hold about you at any time

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