Dubai Ports World (UAE) realizes EA ROI swiftly with Orbus Software

Industry

Transport

Region

EMEA

iServer Users

5

Products Used

EA, Portal

Exploring how Dubai Ports World realized their ROI using iServer, the TOGAF® 9 Accelerator & APM extension

Dubai Ports World (or DP World) operates over 60 terminals across six continents, with container handling generating around 80% of its revenue. In addition, the company currently has 11 new developments and major expansions underway in 9 countries.

In 2011, DP World handled nearly 55 million TEU (twenty-foot equivalent container units) across its portfolio from the Americas to Asia. The company constantly invests in terminal infrastructure, facilities and people, working closely with customers and business partners to provide quality services today and tomorrow, when and where customers need them.



Return on Investment (ROI) has been swiftly realized, we can already identify strategic business impacts easily using iServer’s Impact Analysis Visualization. We look forward to continue using iServer to assist us in enhancing operational excellence, customer intimacy, service leadership and strategic agility.

Ahmad AlHaddad

Senior Manager

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Our account manager is always helpful, with timely responses. Orbus sends informative emails but not too frequently. Plenty of product documentation is available on their website.

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