This course is all about teaching ITIL students how to view and manage IT operations as holistic entities. Learners will study how to build, test, and deliver value streams in a process featuring continual iteration and feedback loops. They will also learn how to integrate multiple value streams under a single umbrella, as well as how to assess and improve service performance.
The ITIL 4 CDS module is part of the ITIL Managing Professional (MP) stream. By the end of the course, students will be fully prepared to sit and pass the ITIL 4 Create, Deliver and Support (CDS) exam.
An Introduction to ITIL 4 Specialist: CDS
This module introduces the aims, objectives, structure, and primary features of the course. Students get up to speed with the learning plan and are given a diagram pack, glossary, further reading list, and a syllabus.
The module also looks at many of the most frequently asked questions concerning the ITIL 4 Managing Professional stream.
Module 1: Professionalism in IT Service Management
This module covers several roles and skills present in IT service management. These include:
Module 2: Using ITIL Practices & Value Streams to Create, Deliver & Support Services
This module looks at the Value Chains and Value Streams used by ITIL practitioners, as well as a number of essential ITIL practices. It covers:
Module 3: Prioritization and Managing Work
This module addresses how ITIL practitioners can coordinate and manage work activities. It looks at:
Module 4: Practice Exams
This module provides a practice exam to help students get ready for the official ITIL Specialist: Create, Deliver & Support (CDS) certification examination.
Module 5: Course Wrap-Up
This module sign-posts the end of the course, providing students with a breakdown of what they have learned. Students also receive knowledge checks on the course content to help them prepare for the exam.
This course comes with a FREE voucher that can be used to take the official ITIL Specialist: Create, Deliver & Support (CDS) certification exam. The exam itself can be taken online via a service provided by PeopleCert. Learners can contact the Orbus support team to request vouchers.
To take the exam, students must provide proof that they have achieved one of the following qualifications:
The ITIL 4 certification path offers an excellent route for individuals to become experienced and fully certified ITSM managers. This module, in particular, looks at management activities that enable the creation and improvement of innovative services while also demonstrating how to support value streams in a way that drives stable and continuous improvement.
Being able to demonstrate these skills can provide ITIL practitioners with an excellent edge in a competitive job market. By gaining both the ITIL CDS certification and experience in applying this element of ITIL 4 in practice, students will be able to earn responsibilities relating to operating IT-powered products and services, as well as overseeing end-to-end delivery. This, in turn, can help them unlock higher-paying positions while also continuing their studies in order to become ITIL Masters.
These days, all businesses are digital, relying on IT-powered products and services to optimize the value of their offerings and ensure the satisfaction of stakeholders and end-users. By learning to treat IT operations as holistic entities, businesses can enjoy far improved levels of cohesion and efficiency not only in projects designed to create services, but also in their continuous day to day management.
This course was designed with input from highly experienced subject matter experts. The modules do more than prepare students to sit their certification exams; they also demonstrate how to apply the theory behind ITIL CDS in practice, enabling them to start gaining experience with the tools and best practices of the framework quickly. Good e-Learning also offers world-class support for questions relating to the course content, ensuring that students have everything they need to succeed with their training.
Duration of access:
Training delivered by:
Free Exam Voucher