You'll get

  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Increase earning potential by 25%
  • Exam simulator and revision modules

This course is all about teaching ITIL students how to view and manage IT operations as holistic entities. Learners will study how to build, test, and deliver value streams in a process featuring continual iteration and feedback loops. They will also learn how to integrate multiple value streams under a single umbrella, as well as how to assess and improve service performance.

The ITIL 4 CDS module is part of the ITIL Managing Professional (MP) stream. By the end of the course, students will be fully prepared to sit and pass the ITIL 4 Create, Deliver and Support (CDS) exam.

An Introduction to ITIL 4 Specialist: CDS

This module introduces the aims, objectives, structure, and primary features of the course. Students get up to speed with the learning plan and are given a diagram pack, glossary, further reading list, and a syllabus.

The module also looks at many of the most frequently asked questions concerning the ITIL 4 Managing Professional stream.

Module 1: Professionalism in IT Service Management

This module covers several roles and skills present in IT service management. These include:

  • Communication and the impact it can have on a Service Value System (SVS)
  • How businesses are structured in terms of people, teams, and cultures
  • How to create and sustain cultures that facilitate continual improvement
  • How to manage resources
  • How to utilize results-based reporting and what metrics to track
  • How information and technology is used to create, deliver, and support services in terms of collaboration, process automation, machine learning, integration and data sharing, and artificial intelligence
  • How to select and utilize information models

Module 2: Using ITIL Practices & Value Streams to Create, Deliver & Support Services

This module looks at the Value Chains and Value Streams used by ITIL practitioners, as well as a number of essential ITIL practices. It covers:

  • How ITIL service value chains and streams are structured
  • How ITIL service value chains and streams are utilized by organizations
  • The key terms, definitions, and analogies relating to ITIL service value chains and streams
  • How value streams are created for new services via core ITIL practices
  • How live services can be restored using ITIL value streams and core practices
  • What a user support journey map looks like
  • Key processes for mapping value streams

Module 3: Prioritization and Managing Work

This module addresses how ITIL practitioners can coordinate and manage work activities. It looks at:

  • Techniques, such as ‘swarming’, which are used to support work prioritization
  • How to take commercial considerations such as sourcing and building components for services into account
  • How to define requirements, sourcing models, and commodification
  • How to manage and integrate services
  • How to prioritize and structure work in a way that enables the creation, delivery, and support of IT-powered services

Module 4: Practice Exams

This module provides a practice exam to help students get ready for the official ITIL Specialist: Create, Deliver & Support (CDS) certification examination.

Module 5: Course Wrap-Up

This module sign-posts the end of the course, providing students with a breakdown of what they have learned. Students also receive knowledge checks on the course content to help them prepare for the exam.

This course comes with a FREE voucher that can be used to take the official ITIL Specialist: Create, Deliver & Support (CDS) certification exam. The exam itself can be taken online via a service provided by PeopleCert. Learners can contact the Orbus support team to request vouchers.

To take the exam, students must provide proof that they have achieved one of the following qualifications:

  • ITIL 4 Foundation
  • ITIL V3 Foundation (+17 intermediate credits)

Exam format:

  • The exam has a time limit of 90 minutes (1.5 hours)
  • This Objective Test Question (OTQ) exam consists of 40 multiple-choice questions
  • The exam is closed-book
  • Students must answer at least 28/40 questions correctly (a score of 70% or more) to pass
  • In countries where English is a second language, students will have 113 minutes to complete the exam

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

The ITIL 4 certification path offers an excellent route for individuals to become experienced and fully certified ITSM managers. This module, in particular, looks at management activities that enable the creation and improvement of innovative services while also demonstrating how to support value streams in a way that drives stable and continuous improvement.

Being able to demonstrate these skills can provide ITIL practitioners with an excellent edge in a competitive job market. By gaining both the ITIL CDS certification and experience in applying this element of ITIL 4 in practice, students will be able to earn responsibilities relating to operating IT-powered products and services, as well as overseeing end-to-end delivery. This, in turn, can help them unlock higher-paying positions while also continuing their studies in order to become ITIL Masters.

These days, all businesses are digital, relying on IT-powered products and services to optimize the value of their offerings and ensure the satisfaction of stakeholders and end-users. By learning to treat IT operations as holistic entities, businesses can enjoy far improved levels of cohesion and efficiency not only in projects designed to create services, but also in their continuous day to day management. 

This course was designed with input from highly experienced subject matter experts. The modules do more than prepare students to sit their certification exams; they also demonstrate how to apply the theory behind ITIL CDS in practice, enabling them to start gaining experience with the tools and best practices of the framework quickly. Good e-Learning also offers world-class support for questions relating to the course content, ensuring that students have everything they need to succeed with their training.


Key Features

Duration of access:
6 months

Training hours:
14+ hours

Accredited by:

Training delivered by:
Good e-Learning

Free Exam Voucher