You'll get

  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 98% average first-time pass rate
  • Expert tutor support
  • Increase earning potential by 25%
  • Exam simulator and revision modules

This course is designed to show ITIL students how to drive IT governance through demonstrably effective tools and best practices. They will learn to plan, review, and improve services, as well as how to oversee organizational change while interfacing with GRC. Most importantly, they will study how to utilize ITIL DPI’s best practices to enable continuous learning and improvement within an organization.

The ITIL 4 DPI module is the only ITIL Strategist module and must be taken to complete both the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams. By the end of this course, students will be ready to sit and successfully pass the ITIL 4 Direct, Plan and Improve (DPI) exam.

An Introduction to ITIL 4 Strategist: DPI
Learning Objectives
This module introduces students to the course. It outlines the learning objectives as well as the course structure.

Module 1: Direct, Plan and Improve Concepts
Learning Objectives
This module examines the definitions and key concepts of Direct, Plan and Improve. Terms like ‘vision’, ‘methods’, ‘scope of control’, ‘mission’, and ‘operating model’ are all explained. Students will then learn about planning management, along with the roles of compliance, management, and governance.

The module finishes by going over outcomes, risks, costs, value, and how each of them relates to direction, planning, and improvement.

Module 2: Direction, Planning, and Principles in Context
Learning Objectives
This module looks at elements within ITIL that are ‘directed’ and ‘planned’. It also demonstrates how key principles and methods are used for direction and planning.

Students will learn about cascade requirements and goals, along with how to define controls, guidance, and policies. They will also study how to make sure controls are sufficient without being excessive, empowering them to effectively assign decision-making authority.

Module 3: GRC Principles and Methods
Learning Objectives
This module examines the principles and methods relating to Governance, Risk, and Compliance (GRC). Students will learn to identify the role and purpose of GRC. They will also study how to integrate the principles and methods into the ITIL 4 Service Value System (SVS).

The module also goes into detail about risk management, as well as what kind of impact governance can have on DPI.

Module 4: Continual Improvement
Learning Objectives
The module looks at the principles and methods that drive continual improvement within ITIL 4. Students will learn how to improve and embed continual improvement at every level of the SVS. 

They will also become familiar with outputs, requirements, and criteria, as well as assessment methods and objectives. Lastly, students will learn how to build, justify, and advocate business cases, as well as how to analyze lessons learned when conducting improvement reviews.

Module 5: Organizational Change Management
Learning Objectives
This module examines Organizational Change Management (OCM) and the ways in which it enables direction, planning, and improvement. Students will come to understand the scope, nature, and benefits of OCM. Finally, they will learn how to establish successful and effective interfaces across the ITIL value chain.

Module 6: Measurement, Indicators, and Reporting
Learning Objectives
The module looks at the reasons behind focusing on measurement, as well as the reports, success factors, metrics, and KPIs that drive measurement in ITIL 4.

Students will gain a practical understanding of how to apply principles and methods for measuring and reporting to direction, planning, and improvement. They will eventually be able to define and describe metrics and indicators which can support organizational objectives.

Module 7: Measurement and Value Streams
Learning Objectives
This module goes over the differences between practices and value streams. It also looks at what kind of impact these differences can have on direction, planning, and improvement.

Students will come to understand how to select and utilize various methods and techniques to direct, plan, and improve value streams and practices.

Module 8: Stakeholders, Communication and Feedback
Learning Objectives
This module looks at the key principles and methods used to communicate with and collect feedback from stakeholders for the sake of driving organizational change management. 

Students will learn about what makes these processes essential for direction, planning, and improvement, as well as how to influence and communicate with others. Finally, they will study how to establish feedback channels.

Module 9: Practice Exams
Learning Objectives
This module features a practice exam to help students prepare for the official ITIL Strategist: Direct, Plan and Improve (DPI) certification exam.

Module 10: Course Wrap-Up
Learning Objectives
This module wraps up the course and provides students with several knowledge checks to help them prepare for the exam.

This course comes with a FREE voucher that can be used to take the official ITIL Strategist: Direct, Plan and Improve (DPI) certification exam. The exam itself can be taken online via a service provided by PeopleCert. Learners can contact the Orbus support team to request vouchers.

To take the exam, students must provide proof that they have achieved one of the following qualifications:

  • ITIL 4 Foundation
  • ITIL V3 Foundation (+17 intermediate credits)

Exam format:

  • The exam has a time limit of 90 minutes (1.5 hours)
  • This Objective Test Question (OTQ) exam consists of 40 multiple-choice questions
  • The exam is closed-book
  • Students must answer at least 28/40 questions correctly (a score of 70% or more) to pass
  • In countries where English is a second language, students will have 113 minutes to complete the exam

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

The ITIL 4 certification path can provide both experienced and prospective IT managers with an excellent career stepping stone. This course, in particular, focuses on IT governance, an essential practice that bridges business and IT and allows IT managers to see the bigger picture in pursuing crucial corporate goals.

Being able to demonstrate the kind of skills covered in the ITIL DPI syllabus can provide practitioners with a valuable edge in the job market. Gaining experience in IT governance enables IT staff to take on additional responsibilities within the business sphere of IT, as well as higher-paying roles. Passing the ITIL DPI exam also counts as another step towards becoming a fully certified ITIL Master.

IT has evolved from being a mere tool for improving efficiency and communication to becoming a crucial element of corporate success. It is not enough to optimize IT for its own sake, or to blindly invest in innovations in technology. What really matters is making sure that the value of IT is maximized within the context of larger business goals. This is what ITIL DPI is all about.

This course was created with input from highly experienced subject matter experts. The modules examine not only the theory behind the syllabus, but also how to apply the tools and best practices of ITIL DPI in real-world organizations. This enables students to begin utilizing what they learn and creating value for their businesses as quickly as possible. The Good e-Learning support team is also fully qualified to answer questions relating to course content, ensuring that students have everything they need to prepare for the exam.


Key Features

Duration of access:
6 months

Training hours:
16+ hours

Accredited by:

Training delivered by:
Good e-Learning

Free Exam Voucher