ITIL Service Management

A complete set of ITIL 2011 best practice process diagrams, ITIL resource library, and ITIL documentation

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iServer provides a complete set of ITIL best practice process diagrams modeled using BPMN 2.0, together with supporting documentation and resources. The ITIL model is based upon the ITIL 2011 documentation and spans all of the ITIL disciplines across the five Lifecycle Stages, guiding efficient IT service management within the organization.

 

Watch the iServer for ITIL 2011 Video

The ITIL Accelerator is a package containing all the tools required to implement the ITIL set of practices successfully. Instead of wasting time and resources building an ITIL-aligned IT Service Management practice from scratch, you can opt to receive iServer already aligned to the framework. This includes an ITIL-aligned repository, a complete set of best practice process diagrams and documentation, together with preconfigured tools that enable you to start enhancing business-IT alignment immediately.

 
 
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Central ITIL Repository

iServer’s ITIL repository is arranged according to ITIL 2011’s five modules, and implemented in folder structures with each folder representing one of the Lifecycle Stages. Each lifecycle stage contains lifecycle processes, related data stores, inputs and outputs, as well as process diagrams and ITIL descriptions. Each stage also contains a role inventory and descriptions associated with each diagram. Users are able to drill down from high level processes to view more detailed process models.

Model with BPMN 2.0

Within iServer, ITIL processes can be modelled in Microsoft Visio using the modeling notation, BPMN 2.0. The repository is preloaded with over 100 Visio based, BPMN compliant diagrams of ITIL processes. This industry standard notation can be used to describe all objects and relationship types, making ITIL easy to reference and understand.

See how iServer supports modeling and diagraming using BPMN.

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Analyze ITIL Components

The iServer repository can generate views on all objects and their relationships. The hierarchy view can be used to determine where object relationships exist across the repository and to dynamically view and maintain related objects already in the repository. The list view is a simple type of view used to create a list or catalog information from the repository. Users can retrieve a single list of content regardless of their location and relationships within the repository.

iServer also provides ITIL relationship matrices where users can query large amounts of relationships in the repository. This includes a RACI relationship matrix which defines the roles and responsibilities of the IT governance practice within the organization.

Navigate ITIL Process Hierarchies

View and navigate BPMN 2.0 ITIL process diagrams within the iServer portal or using the Visio diagrams. This allows users to drill down from high level ITIL stages, down to the detailed tasks recommended by this IT service management standard.

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ITIL Accelerator Flyer Download

The ITIL 2011 Best Practice framework provides comprehensive guidance on effective ITSM. The ITIL 2011 Accelerator from Orbus Software contains comprehensive information on the ITIL five phase approach to service management, with defined processes and tasks, inputs and outputs, detailed descriptions, objectives, as well as the roles involved in the management and maintenance of IT services for the business.

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What Our Customers Are Saying

  • Highly Customisable yet Intuitive EA Platform

    We are a technology company who develop an IT system that is used within the UK utilities market. The reason for our wishing to implement iServer was twofold, firstly to maintain and track a detailed model of our product and secondly to allow us to implement a TOGAF based architecture function.

    Head of Development in the Mining, Resources and Energy Sector - read the full review

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    We have been satisfied with the products and the vendor. The timeline for major release slipped once, but the vendor was completely transparent and delivered what they promised.

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    Excellent Implementation, Great Customer Service, and product lived up to sales claims

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  • Vendor relationship is fantastic and the product suits our environment perfectly.

    The vendor is very responsive to any and all issues I report. They take the time to ensure your environment is setup properly the first time. Training was very focused and they were willing to answer all questions I threw at them.

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    Have been working with Orbus Software since 2008 when we began to develop an enterprise architecture. We have found the company to be responsive to changes in the IT world and willing to work with customers to design solutions that work best for them.

    Enterprise Architect in the Support Services Sector - read the full review

  • A very user-friendly experience!

    A simple tool understandable by our business and manageable by a small team. The support team is very nice and reactive!

    Project and Process Manager in the Finance Sector - read the full review

  • Simple implementation with good vendor consulting to get us started

    Easy to work with vendor, simple technology to implement, good training

    Manager IT Governance and Architecture in the Manufacturing Sector - read the full review

  • A Quick Start Enterprise Architecture Tool

    Great vendor support. Continues improvement of the product and very proactive in implementing the new versions.

    Enterprise Architect in the Finance Sector - read the full review

  • Very easy to get started with

    Works well in an MS Office friendly environment where the users already have an affinity for Visio and are focused on visual representation.

    Enterprise Architect in the Finance Sector - read the full review

  • Easy to implement and use. Realizing immediate value.

    Before implementing iServer we managed our work on multiple disconnected spreadsheets, powerpoint and Visio diagrams. Our architecture practice had matured to the point that we needed a tool. We had adopted TOGAF as a framework. One of the things that attracted us to iServer was the fact that we could easily import our existing work

    Senior Enterprise Architect in the Support Services Sector - read the full review

  • As it's a Visio based tool, we are able to roll-out this out across the whole business

    iServer has become an important asset for the organisation. We are using it to support our documentation and ensure governance policy adherance. There are lot of out-of-box features available which makes meant we were up and running very quickly.

    Global Business Process Analyst in the Finance Sector - read the full review

  • Flexible, user-friendly tool which is highly configurable and affordable.

    iServer has met our requirements and expectations. Orbus have provided attentive and timely support throughout our relationship. Have seen many of our suggestions for product improvement added to the development pipeline and then added to the iServer product suite. In the past promises of new versions and features were not meeting promised release dates, but over the last couple of years Orbus has done a much better job of delivering against their roadmaps

    Director Enterprise Architecture in the Services Industry

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