Watch the iServer for ITIL 2011 Video

Having the central repository ITIL preconfigured as well as access to the supporting documentation and resources will save your organization time, manual effort and associated costs when implementing the framework. iServer is an invaluable tool in fast tracking your way to that desirable future state. Here is how having iServer preconfigured to support ITIL can help you:

  • Reduce time spent modeling
  • Maintain consistency across your IT service management processes
  • Communicate service management services and policies to relevant stakeholders
  • Easily understand the relationships between ITIL concepts
  • Train and educate users on the ITIL framework

Service Strategy

The Service Strategy stage provided within iServer enables ITIL and service management practitioners to quantify and clearly demonstrate the true value of the services provided by using the ITIL financial management process. It also enables users to benchmark services and maximize return on investment, as well as forecast, respond to and influence the demand for services in a cost effective way.

Service Design

Manage the business risk of your organization’s services with a range of models, including ITIL availability management and capacity management. Users can also ensure the quality of services matches customer needs and expectations by using the ITIL service level management process.

Service Transition

By using the ITIL change management process model, organizations are able to support business change at the speed the customer requires while ensuring a stable and low risk environment.

Service Operation

Minimize service disruption by using the ITIL incident management and problem management processes.

Continual Service Improvement

This stage of the ITSM Lifecycle ensures alignment of IT services with changing business needs by identifying and implementing improvements to IT services. It also helps to prioritize improvement programs and projects based on strategic objectives.

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