Understand how iServer will help your ITIL Service Management
ITIL helps support business strategy, enable change, manage risk and optimize customer experience
iServer supports the ITIL best practice framework which allows users to align their organizations IT services with business needs. You can perform gap analysis reports using ITIL compliant process diagram templates from the iServer central repository to help you start.
Watch the iServer for ITIL 2011 Video
With iServer’s support for the ITIL best practice framework you will be able to align your organization’s IT services with the business needs. Templates in the iServer repository will enable the generation of ITIL processes measured against these needs.
IT Service Manager
With iServer you will be able to manage IT service projects and benchmark your organization’s existing IT Service Management processes with the ITIL best practice framework. iServer provides preconfigured gap analysis reports and a complete set of ITIL 2011 compliant process diagrams in the repository to help you along.
IT Service Designer/Architect
You will be able to work with other subject matter experts in designing and implementing IT managed services in iServer’s ITIL collaborative environment. You will be able to develop business process re-engineering initiatives, service transition processes and easily generate ITIL documentation including inputs and outputs.
Service Management Consultant
With iServer you will be able to design and implement a standard ITIL best practice within your organization, and maintain the consistency of your ITSM processes. The ITIL IT Service Management phases and processes are preconfigured in the iServer repository, enabling you to document artifacts, including process models and documentation.
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