204657 204657 ITIL® ITIL /media/3996909/itil-4-mpt.png
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 98% average first-time pass rate
  • Expert tutor support
  • Increase earning potential by 25%
  • Exam simulator and revision modules

Key Features

Duration of access:
12 months

Training hours:
30+ hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

About the Course

This course is designed to not only prepare students for the ITIL 4 Specialist: High Velocity IT (HVIT) certification exam, but also to begin applying the syllabus in practice. Learners will study how to align IT and business goals, embed adaptive systems in IT infrastructures, market digital and IT investments in a way that creates tangible value, and optimize the quality and speed of IT-powered services.

The ITIL 4 HVIT module is part of the ITIL Managing Professional (MP) stream. By the end of the course, students will be fully prepared to sit and pass the ITIL 4 Specialist: High Velocity IT (HVIT) certification exam and earn their certification.

Course Outline

Module 1: The Key Concepts of Service Management

Learning Objectives
  • Address key concepts of ITSM
  • Provide videos on specific terms and how they relate to service management

Module 2: The Role of the Guiding Principles

Learning Objectives
  • Examine the ITIL 4 frameworks’ guiding principles

Module 3: The Role of the Four Dimensions

Learning Objectives
  • Examine the four dimensions of ITSM
  • Study each dimension in detail
  • Look at how to combine them as part of a single ITSM methodology

Module 4: The Purpose and Components of the Service Value System

Learning Objectives
  • Examine the ITIL ‘Service Value System (SVS)’
  • Study how to combine the components and activities of ITIL 4 to create value

Module 5: The Service Value Chain

Learning Objectives
  • Examine the ‘Service Value Chain (SVC)’ and define its role in the Service Value System
  • Study the six activities found within the Service Value Chain

Module 6: The Role of Value Streams in New Service Creation and User Support

Learning Objectives
  • Examine how ITIL 4 is used to create service value streams to create, deliver, and support IT-enabled services

Module 7: Professionalism in IT Service Management

Learning Objectives
  • Examine how organizations are structured
  • Study elements like team capabilities, collaborative cultures, and how to nurture team cultures
  • Learn about customer-oriented mindsets, service empathy, communication, employee satisfaction, and other key concepts

Module 8: Coordinating, Prioritizing and Structuring Work

Learning Objectives
  • Examine the reasons for prioritizing work
  • Study the challenges and techniques associated with prioritization
  • Look at how to establish priorities and how to manage backlogs and ticket queues

Module 9: The Customer Journey

Learning Objectives
  • Examine how to design a customer journey

Module 10: Foster Stakeholder Relationships

Learning Objectives
  • Examine how to foster successful relationships with stakeholders

Module 11: Shaping Demand and Defining Service

Learning Objectives
  • Examine how to define service offerings and shape demand

Module 12: Onboarding and Offboarding

Learning Objectives
  • Examine the processes for onboarding/ offboarding users and customers

Module 13: Value Co-Creation

Learning Objectives
  • Examine how consumers and service providers create value together

Module 14: Realizing Value

Learning Objectives
  • Examine how to realize and validate service value

Module 15: Key Concepts in the Digital Enterprise

Learning Objectives
  • Examine the high-velocity nature of modern digital enterprise and the pressure it places on IT departments

Module 16: Digital Product Lifecycle

Learning Objectives
  • Use terms from the ITIL 4 operating model to examine the digital product lifecycle

Module 17: Guiding Principles and High-Velocity IT

Learning Objectives
  • Examine the guiding principles of ITIL 4
  • Look at key concepts used to deliver results in high-velocity environments

Module 18: Scope and Decision-Making

Learning Objectives
  • Examine how to plan and direct different elements in the ITIL service lifecycle
  • Look at the methods and principles of directing and planning

Module 19: Risk Management and the Role of Governance

Learning Objectives
  • Examine Governance, Risk, and Compliance (GRC)
  • Look at the key methods and principles of GRC
  • Study how the methods and principles of GRC are integrated into the Service Value System

Module 20: Communication Principles

Learning Objectives
  • Examine stakeholders, feedback, and communication
  • Learn the key principles and methods associated with Organizational Change Management (OCM) and communication
  • Learn how these elements are used for direction, planning, and improvement

2x Practice Exam Simulators

Learning Objectives
  • Simulate the conditions of the ITIL 4 Managing Professional (MP) Transition certification exam
  • Help students test their knowledge and highlight areas of the course to revisit
  • Prepare students for the certification exam

When you feel you are ready to sit the ITIL MPT exam, simply contact the Orbus support team to request your FREE exam voucher.

Assessment

This course comes with a FREE voucher that can be used to take the official ITIL 4 Managing Professional (MP) Transition certification exam. The exam itself can be taken online via a service provided by PeopleCert. Learners can contact the Orbus support team to request vouchers.

To take the exam, students must provide proof that they meet one of the following prerequisites:

  • At least ITIL V3 17 intermediate credits
  • ITIL V3 Expert

Exam format:

  • The exam has a time limit of 90 minutes (1.5 hours)
  • This Objective Test Question (OTQ) exam consists of 40 multiple-choice questions
  • The exam is closed-book
  • Students must answer at least 28/40 questions correctly (a score of 70% or more) to pass
  • In countries where English is a second language, students will have 113 minutes to complete the exam

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

Benefits for Individuals

ITIL 4 qualifications are highly sought after in the world of business. Becoming certified in the latest version of ITIL 4 is highly beneficial for career-minded IT staff, especially as the syllabus teaches several valuable tools and best practices for management-level decision-making. 

Starting the ITIL 4 certification path from scratch would require a student to take six exams in order to become fully qualified. By taking the ITIL 4 MPT certification exam, however, they can skip to the point where only one more exam is required to become an ‘ITIL 4 Master’.

Benefits for Organizations

ITIL V3 continues to help businesses across the world to continuously optimize their IT service management practices in order to deliver maximum value to customers. However, IT has evolved a great deal since ITIL V3 was released. This is reflected in ITIL 4’s syllabus, which is not only up to date but also set to continue evolving in the future.

Businesses that utilize ITIL V3 have a great deal to gain by adopting ITIL 4’s tools and best practices. ITIL V3 qualifications are not sufficient as prerequisites for high-level ITIL 4 modules, however. If a business wants to invest in updating its ITIL practices, this course will be the most efficient and effective way to upskill its staff.

This course is delivered by Good e-Learning who are the accredited training provider.

Key Features

Duration of access:
12 months

Training hours:
30+ hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

{{relatedELearningItems.Product.Title}}

{{relatedELearningItems.Product.Description}}

Why Choose Orbus Online Training

Trusted, approved and accredited courses icon
Trusted, approved and accredited courses

High quality self-paced training designed by industry experts

20,000 icon
20,000 Active Users

Innovative ecosystem for formal, social and experiental learning

Extensive Report Suite icon
Extensive Report Suite

Business driven CMTI reporting for the entire organization

24/7 access through multiple devices icon
24/7 access through multiple devices

Offline mode to study on the move

X

Convince Your Boss Email

Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® 4 Managing Professional (MP) Transition Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® 4 Managing Professional (MP) Transition. Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-4-managing-professional-mp-transition/. As you can see, the exam validates skills that are crucial to our team's success.

Thank you for your support,

[your name]