201681 201681 ITIL® ITIL /media/3994577/itil-capability.png
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded in total: 23
  • Exam simulator and revision modules

Key Features

Duration of access:
12 months

Training hours:
150+ hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

About the Course

The training suite has been developed by industry experts to equip students with practical knowledge and expertise on the application of ITIL best practices to real-world organizations. On completing the suite, learners will be able to:

  • Identify the key concepts of ITIL and the IT Service Lifecycle
  • Understand the principles, processes, and activities covered within the Service Capability modules
  • Manage the day-to-day execution of IT practices
  • Improve the overall quality of business operations
  • Increase the value, efficiency, and success of IT services
  • Communicate effectively with key stakeholders
  • Effectively manage IT service measurement, governance, and organization
  • Sit and pass the ITIL MALC examination to become a certified ITIL Expert

Course Outline

ITIL Foundation
ITIL Foundation is an entry-level qualification for professionals who wish to gather knowledge on the core elements of the ITIL framework and the benefits of using its best practices. The certification is worth two credits and is a prerequisite for sitting the ITIL intermediate exams.

Click here to learn more about this course.

ITIL Operational Support and Analysis (OSA)
ITIL Operational, Support and Analysis (OSA) is one of the four intermediate ITIL Capability modules. It focuses on industry best practices that enable event, incident, request, problem, access, technical, IT operations, and application management. The certification is worth four credits.

Click here to learn more about this course.

ITIL Planning, Protection and Operation (PPO)
The ITIL Planning, Protection and Optimization (PPO) module covers the practical application of the PPO framework. This includes the management of capacity and availability, IT service continuity, information security, and demand. The certification is worth four credits.

Click here to learn more about this course.

ITIL Release, Control and Validation (RCV)
The ITIL Release, Control and Validation (RCV) module covers the processes and functions associated with new or changed services. These include change management, configuration management, service asset management, and service validation management. The certification is worth four credits.

Click here to learn more about this course.

ITIL Service Offerings and Agreements (SOA)
The ITIL Service Offerings and Agreement (SOA) module focuses on the basics of IT Service Management as a practice. This section helps students to demonstrate knowledge of how the five stages of the ITIL Service Lifecycle offer value to organizations. The certification is worth four credits.

Click here to learn more about this course.

ITIL Managing Across the Lifecycle (MALC)
The ITIL Managing Across the Lifecycle (MALC) qualification sits between the intermediate and Expert certifications. It is the final step to reaching the level of ‘ITIL Expert’.

The course demonstrates how to bridge the IT Service Lifecycle stages. This provides learners with the skills required to support service delivery processes within an organization. The certification is worth five credits.

Click here to learn more about this course.

Assessment

This training suite includes vouchers for all the featured exams. Each course also contains practice exams and additional resources to support learners with their exam preparation. Each exam can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking an exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance. Each course also contains practice exams and additional resources that can help students with their exam preparation.

ITIL Foundation Examination

  • Multiple-choice
  • 40 questions
  • 60 minutes (additional time will be available if English is not your first language)
  • Pass mark is 65% or 26/40
  • Closed–book
  • Earn two credits on successfully passing the exam

ITIL Intermediate Examinations

  • Each intermediate exam carries a different ITIL credit score
  • A complex multiple-choice exam with eight scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn credits on successfully passing each exam

ITIL MALC Examination

  • A complex multiple-choice exam with ten scenario-based questions
  • 120 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 35/50
  • Closed-book
  • Earn five credits on successfully passing the exam

For any further information, please contact us at enquiries@orbussoftware.com.

Benefits for Individuals

The ITIL Capability Stream Certification Suite is ideal for anyone pursuing a successful career in ITSM. The suite allows learners to fast track themselves to the level of ‘ITIL Expert’. The course is also perfect for individuals who work within an organization that has implemented ITIL or has plans to utilize the ITIL framework.

There are three steps to becoming an ITIL Expert:

  • Step 1 – Complete the ITIL v3 Foundation online course and pass the ITIL Foundation exam to achieve two credits. Proof of this certification is a prerequisite for taking any of the intermediate exams.
  • Step 2 – Prepare for and pass the intermediate ITIL Capability Stream examinations, achieving a minimum of 17 credits. With 17 credits, you can sit the Managing Across the Lifecycle (MALC) examination. Certain credits achieved with earlier or complementary qualifications can also contribute towards this number. See the AXELOS credit page for more information.
  • Step 3 – Study the Managing Across the Lifecycle (MALC) training modules and pass the examination to bring your total number of credits to 22. This will enable you to earn the ITIL Expert certification.

 

Benefits for Organizations

Achieving the ITIL Expert qualification will demonstrate a professional’s superior knowledge and skills with ITIL best practices. Successful learners will understand the value of effective ITSM for IT service providers and customers. They will know how to utilize ITIL best practices in order to boost the quality, effectiveness, and efficiency of IT services in virtually any industry or sector.

This course is delivered by Good e-Learning who are the accredited training provider.

Key Features

Duration of access:
12 months

Training hours:
150+ hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

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Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Capability Stream Certification Suite Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Capability Stream Certification Suite. Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-capability-stream-certification-suite/. As you can see, the exam validates skills that are crucial to our team's success.

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