ITIL® Capability Stream Certification Suite

The course has been developed by industry experts with years of experience in consultancy and training, as well as authoring best-selling ITSM study guides.

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ITIL® Capability Stream Certification Suite

IT Service Management / ITIL® Capability Stream Certification Suite
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded in total: 23
  • Exam simulator and revision modules

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Key Features


12 months


150+ hours


PeopleCert


Good e-Learning


6

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Introduction

Developed by AXELOS, ITIL is the world’s most widely-adopted IT Service Management (ITSM) framework. It offers proven best practices that guide organizations in managing their IT services efficiently and effectively.

This online training suite starts by covering ‘ITIL Foundation’ before moving on to the ‘ITIL Capability Stream’. This set of modules covers specialized knowledge and skills relating to the processes that power the day-to-day execution of IT practices. The suite ends with the ‘ITIL Managing Across the Lifecycle (MALC)’ exam, which tests each student’s ability to combine the ITIL Service Lifecycle modules into a single methodology.

The suite also comes complete with FREE exam vouchers for:

More about the course

The training suite has been developed by industry experts to equip students with practical knowledge and expertise on the application of ITIL best practices to real-world organizations. On completing the suite, learners will be able to:

  • Identify the key concepts of ITIL and the IT Service Lifecycle
  • Understand the principles, processes, and activities covered within the Service Capability modules
  • Manage the day-to-day execution of IT practices
  • Improve the overall quality of business operations
  • Increase the value, efficiency, and success of IT services
  • Communicate effectively with key stakeholders
  • Effectively manage IT service measurement, governance, and organization
  • Sit and pass the ITIL MALC examination to become a certified ITIL Expert

Benefits for Individuals

The ITIL Capability Stream Certification Suite is ideal for anyone pursuing a successful career in ITSM. The suite allows learners to fast track themselves to the level of ‘ITIL Expert’. The course is also perfect for individuals who work within an organization that has implemented ITIL or has plans to utilize the ITIL framework.

There are three steps to becoming an ITIL Expert:

  • Step 1 – Complete the ITIL v3 Foundation online course and pass the ITIL Foundation exam to achieve two credits. Proof of this certification is a prerequisite for taking any of the intermediate exams.
  • Step 2 – Prepare for and pass the intermediate ITIL Capability Stream examinations, achieving a minimum of 17 credits. With 17 credits, you can sit the Managing Across the Lifecycle (MALC) examination. Certain credits achieved with earlier or complementary qualifications can also contribute towards this number. See the AXELOS credit page for more information.
  • Step 3 – Study the Managing Across the Lifecycle (MALC) training modules and pass the examination to bring your total number of credits to 22. This will enable you to earn the ITIL Expert certification.

Benefits for Organizations

Achieving the ITIL Expert qualification will demonstrate a professional’s superior knowledge and skills with ITIL best practices. Successful learners will understand the value of effective ITSM for IT service providers and customers. They will know how to utilize ITIL best practices in order to boost the quality, effectiveness, and efficiency of IT services in virtually any industry or sector.

Course Outline

ITIL Foundation
ITIL Foundation is an entry-level qualification for professionals who wish to gather knowledge on the core elements of the ITIL framework and the benefits of using its best practices. The certification is worth two credits and is a prerequisite for sitting the ITIL intermediate exams.

Click here to learn more about this course.

ITIL Operational Support and Analysis (OSA)
ITIL Operational, Support and Analysis (OSA) is one of the four intermediate ITIL Capability modules. It focuses on industry best practices that enable event, incident, request, problem, access, technical, IT operations, and application management. The certification is worth four credits.

Click here to learn more about this course.

ITIL Planning, Protection and Operation (PPO)
The ITIL Planning, Protection and Optimization (PPO) module covers the practical application of the PPO framework. This includes the management of capacity and availability, IT service continuity, information security, and demand. The certification is worth four credits.

Click here to learn more about this course.

ITIL Release, Control and Validation (RCV)
The ITIL Release, Control and Validation (RCV) module covers the processes and functions associated with new or changed services. These include change management, configuration management, service asset management, and service validation management. The certification is worth four credits.

Click here to learn more about this course.

ITIL Service Offerings and Agreements (SOA)
The ITIL Service Offerings and Agreement (SOA) module focuses on the basics of IT Service Management as a practice. This section helps students to demonstrate knowledge of how the five stages of the ITIL Service Lifecycle offer value to organizations. The certification is worth four credits.

Click here to learn more about this course.

ITIL Managing Across the Lifecycle (MALC)
The ITIL Managing Across the Lifecycle (MALC) qualification sits between the intermediate and Expert certifications. It is the final step to reaching the level of ‘ITIL Expert’.

The course demonstrates how to bridge the IT Service Lifecycle stages. This provides learners with the skills required to support service delivery processes within an organization. The certification is worth five credits.

Click here to learn more about this course.

Examination

This training suite includes vouchers for all the featured exams. Each course also contains practice exams and additional resources to support learners with their exam preparation. Each exam can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking an exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance. Each course also contains practice exams and additional resources that can help students with their exam preparation.

ITIL Foundation Examination

  • Multiple-choice
  • 40 questions
  • 60 minutes (additional time will be available if English is not your first language)
  • Pass mark is 65% or 26/40
  • Closed–book
  • Earn two credits on successfully passing the exam

ITIL Intermediate Examinations

  • Each intermediate exam carries a different ITIL credit score
  • A complex multiple-choice exam with eight scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn credits on successfully passing each exam

ITIL MALC Examination

  • A complex multiple-choice exam with ten scenario-based questions
  • 120 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 35/50
  • Closed-book
  • Earn five credits on successfully passing the exam

For any further information, please contact us at enquiries@orbussoftware.com.

  • 12 months’ access from the date of purchase to complete your training
  • 150+ hours of online training content
  • An interactive and engaging training experience
  • Exam vouchers for ITIL Foundation, all ITIL Capability Stream modules, and ITIL MALC
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Searchable microlearning units and modules
  • On/off tracker
  • Access through multiple devices
  • Offline player for studying on the move
  • Access to Orbus’ Learning Ecosystem, including:
    • Detailed personal performance report
    • Enrolment in a community for business and IT professionals
    • Free resource center (articles, case studies, white papers, etc.)
    • Support suite
  • Tutor support
  • Study schedule

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a set of best practices for managing IT services. It provides organizations with practical knowledge and directions for creating effective cultures for ITSM.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Are all the courses in this training suite accredited?

Yes, all the courses in this suite are accredited by PeopleCert on behalf of AXELOS.

What are the prerequisites for this course?

ITIL Foundation Examination

There are no formal prerequisites for this course.

ITIL Intermediate Examinations

  • ITIL v3 Foundation Certificate in IT Service Management OR
  • ITIL 4 Foundation Certificate in IT Service Management AND
  • Training through an Accredited Training Organization (ATO)

ITIL MALC Examination

  • ITIL v3 Foundation Certificate in IT Service Management OR
  • ITIL 4 Foundation Certificate in IT Service Management AND
  • Training through an Accredited Training Organization (ATO) AND
  • A minimum of 17 credits from Foundation and intermediate exams

What is the duration of this training suite?

This training suite provides 150+ hours of training materials. This includes learning modules, module-level assessments, revision modules, practice exams, and additional reference materials. All of this is designed to support students with their exam preparation work.

What is the duration of access?

Learners receive 12 months of access from the purchase date of the course.

How long is the exam valid for?

Learners get 12 months from the date of issue to book and complete the examinations.

Does the course include a manual?

The course does not require a manual.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment that mimics the conditions of the official ITIL examinations. Learners can take mock exams before attempting the final certification exams. The mock exams are official exams provided by AXELOS. They are also timed and scored on the simulator.

What is a revision module?

The revision module is designed to provide learners with a summarized revision of the key topics covered in the course suite. The revision module also includes tips and guides that can help learners with their exam preparation work.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course. It also gives users a reminder when they go off-track. Please note that the tracker is an optional feature that works on a recommended timeframe. It does not have any impact on the duration of user access.

Which is the Learning Management System (LMS) used?

The Docebo LMS is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements for efficiently running this course.

How can I get help?

Once you purchase a course and start learning, you will have access to a support suite dedicated to assisting you through your training. For tutor, technical and administrative support, please mail us on training.support@orbussoftware.com.

This course is delivered by Good e-Learning, which is a fully accredited training provider.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features


12 months


150+ hours


PeopleCert


Good e-Learning


6

Buy Now Request Information Convince My Boss

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Offline mode to study on the move

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Convince Your Boss Email

Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Capability Stream Certification Suite Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Capability Stream Certification Suite. Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-capability-stream-certification-suite/. As you can see, the exam validates skills that are crucial to our team's success.

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