ITIL® Capability Stream Certification Suite

The course has been developed by industry experts with years of experience in consultancy and training, as well as authoring best-selling ITSM study guides.

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ITIL® Capability Stream Certification Suite

IT Service Management / ITIL® Capability Stream Certification Suite
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded in total: 23
  • Exam simulator and revision modules

Introduction

Developed by AXELOS, ITIL is the world’s most widely-adopted IT service management (ITSM) framework. It offers proven best practices that provide organizations with directions for effectively managing their IT services.

This online training suite starts by covering ‘ITIL Foundation’ before moving on to the ‘ITIL Capability Stream’, a set of modules which provide specialized knowledge and skills relating to processes that power the day-to-day execution of IT practices. The suite ends with the ‘ITIL Managing Across the Lifecycle (MALC)’ exam, which aims to combine the ITIL Service Lifecycle modules into a single methodology.

The suite also comes complete with FREE exam vouchers for:

The course has been developed by industry experts with years of experience in consultancy and training, as well as authoring best-selling ITSM study guides. The courses in this suite are accredited by PeopleCert, which is licensed by AXELOS as an examination institute for its ITIL certification training portfolio.

Completing this training suite can help professionals to demonstrate their knowledge and expertise in the application of ITIL practices to real-world organizations. Professionals will be able to:

  • Identify the key concepts of ITIL and the Service Lifecycle
  • Understand the principles, processes and activities covered within the Service Capability modules
  • Manage the day-to-day execution of IT practices
  • Increase the overall quality of business operations
  • Increase the value, efficiency and success of IT services
  • Communicate effectively with key stakeholders
  • Learn measurement, governance and organization
  • Acquire adequate preparation to pass the ITIL MALC examination to become a certified ITIL Expert

Benefits for Individuals

The training suite is ideal for individuals who wish to pursue a career in ITSM and fast track themselves to the level of ‘ITIL Expert’. The course is also perfect for individuals who work within an organization which has implemented ITIL or is considering doing so.

How do you become an ITIL Expert:

  • Step 1 – Complete the ITIL v3 Foundation online course and pass the certification exam to achieve 2 credits. Having proof of this certification is a prerequisite for taking any of the intermediate exams.
  • Step 2 – Prepare for and pass the intermediate ITIL Capability Stream examinations in order to achieve a minimum of 17 credits. With 17 credits, candidates can sit the MALC examination. Certain credits achieved with earlier qualifications and complementary qualifications can also contribute towards this number. See the AXELOS credit page for more information.
  • Step 3 – Study the Managing Across the Lifecycle (MALC) training modules and pass the examination to bring your total number of credits to 22. This will enable you to earn the ITIL Expert certification.

Benefits for Organizations

Achieving the ITIL Expert qualification will demonstrate a professional’s superior knowledge and skills in ITIL best practices, as well as the ITIL scheme in its entirety. Successful students will understand the value of effective ITSM for IT service providers and customers. They will complete the course with knowledge on how to utilize ITIL best practices in order to boost the quality, effectiveness and efficiency of IT services within organizations in virtually any industry or sector.

What’s Included?

ITIL Foundation

ITIL Foundation is an entry-level qualification for professionals who wish to gather knowledge on the core elements of the ITIL framework and the benefits of using its best practices. The certification is worth 2 credits and earning it is a prerequisite for sitting the ITIL intermediate exams.

Click here to learn more about this course.

ITIL Operational Support and Analysis (OSA)

ITIL Operational, Support and Analysis (OSA) is one of the four intermediate ITIL capability modules. It focuses on industry best practices for service management that enable event, incident, request, problem, access, technical, IT operations and application management. The certification is worth 4 credits.

Click here to learn more about this course.

ITIL Planning, Protection and Operation (PPO)

The ITIL Planning, Protection and Optimization (PPO) modules cover the practical application of the PPO framework, including the management of capacity and availability, IT service continuity, information security and demand. The certification is worth 4 credits.

Click here to learn more about this course.

ITIL Release, Control and Validation (RCV)

The ITIL Release, Control and Validation (RCV) modules cover the processes and functions associated with change management, configuration management, service asset management, service validation management, release and deployment management, request fulfillment, service evaluation and knowledge management. The certification is worth 4 credits.

Click here to learn more about this course.

ITIL Service Offerings and Agreements (SOA)

The ITIL Service Offerings and Agreement (SOA) module focuses on the basics of IT service management as a practice. This section helps students to demonstrate knowledge of how the five stages of the ITIL service lifecycle offer value to organizations. The certification is worth 4 credits.

Click here to learn more about this course.

ITIL Managing Across the Lifecycle (MALC)

The ITIL Managing Across the Lifecycle (MALC) qualification sits between the intermediate and Expert certifications and is the final step to reaching the level of ‘ITIL Expert’. The course provides candidates with the skills required to support service delivery processes within an organization by bridging the ITIL service lifecycle stages. The certification is worth 5 credits.

Click here to learn more about this course.

Examination

This training suite includes vouchers for all related exams, each of which can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking an exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance. Each course also contains practice exams and additional resources that can help students with their exam preparation.

ITIL Foundation Examination

  • Multiple-choice
  • 40 questions
  • 60 minutes (additional time will be available if English is not your first language)
  • Pass mark is 65% or 26/40
  • Closed–book
  • Earn 2 credits on successfully passing the exam

ITIL Intermediate Examinations

  • Each intermediate exam carries a different ITIL credit score. Please check before you start your training
  • A complex multiple-choice exam with 8 scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn credits on successfully passing each exam

ITIL MALC Examination

  • A complex multiple-choice exam with 10 scenario-based questions
  • 120 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 35/50
  • Closed-book
  • Earn 5 credits on successfully passing the exam

For any further information, please contact us at enquiries@orbussoftware.com.

  • 12 months’ access from the date of purchase to complete your training
  • 30 hours of online training content
  • Exam vouchers for ITIL Foundation, all ITIL Capability Stream modules and ITIL MALC
  • Interactive and engaging videos
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Study schedule
  • On/off tracker
  • Searchable microlearning units and modules
  • Accessible through multiple devices
  • Offline player for studying on the move
  • Access to Orbus Learning Ecosystem
    • Detailed personal performance report
    • Community for business and IT professionals
    • Resource Centre (articles, case studies, white papers, etc.)
    • Support Suite
  • Tutor support

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Are all the courses in this training suite accredited?

Yes, all the courses in this suite are accredited by PeopleCert, on behalf of AXELOS.

What are the prerequisites for this course?

ITIL Foundation Examination

There are no formal prerequisites for this course.

ITIL Intermediate Examination

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL 4 Foundation Certificate in IT Service Management or
  • Training through an Accredited Training Organization (ATO)

ITIL MALC Examination

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL 4 Foundation Certificate in IT Service Management or
  • Training through an Accredited Training Organization (ATO) and
  • A minimum of 17 credits from Foundation and intermediate levels

What is the duration of this training suite?

This training suite provides 150+ hours of training materials, including all the learning modules, module-level assessments, revision modules, practice exams and additional reference materials you need to help you with your exam preparation.

What is the duration of access?

Learners get 12 months of access from the date of purchase.

How long is the exam valid for?

Learners get 12 months from the date of purchase to book and complete the examinations.

Does the course include a manual?

The course does not require a manual.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

What is a revision module?

The revision module provides learners with a summary of the key topics covered within the course. The module also includes tips and guides that can help learners with their exam preparation.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course and alerts users when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not hold any impact on the duration of access.

Which is the Learning Management System (LMS) used?

Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements to efficiently run this course.

How can I get help?

For tutor, technical and administrative queries please mail us on enquiries@orbussoftware.com.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

  • Duration of access: 12 months

  • Training hours: 150+ hours

  • Accredited by: PeopleCert

  • Training delivered by: Good e-Learning Ltd.

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I'd like to expand and prove my technical skills by earning a ITIL® Capability Stream Certification Suite Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Capability Stream Certification Suite. Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-capability-stream-certification-suite/. As you can see, the exam validates skills that are crucial to our team's success.

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