ITIL® Continual Service Improvement (CSI)

Study for a qualification in ITIL Continual Service Improvement (CSI) by taking an accredited online training course from Good e-Learning!

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ITIL® Continual Service Improvement (CSI)

IT Service Management / ITIL® Continual Service Improvement (CSI)
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 3
  • Exam simulator and revision modules

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Key Features

Duration of access:
6 months

Training hours:
29 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

Buy Now Request Information

Introduction

ITIL is the world’s most popular framework for IT Service Management (ITSM). It is crucial in the efficient running of thousands of successful businesses. If you want to drive modernization in your organization’s ITSM practices, then ITIL certification is an excellent path forward.

The ITIL Continual Service Improvement (CSI) certification is one of the five Intermediate ITIL Lifecycle modules. It is designed to enable professionals to identify and implement improvements for IT services. Service delivery can then be continually aligned with changing business requirements and client expectations.

Students who successfully pass the ITIL Continual Service Improvement certification exam will earn 3 ITIL credits. These can then go towards the 17 credits required to qualify for the ITIL Managing Across the Lifecycle (MALC exam), along with the 22 necessary to earn the ITIL Expert qualification.

ITIL is the world’s most popular framework for IT Service Management (ITSM). It is crucial in the efficient running of thousands of successful businesses. If you want to drive modernization in your organization’s ITSM practices, then ITIL certification is an excellent path forward.

The ITIL Continual Service Improvement (CSI) certification is one of the five Intermediate ITIL Lifecycle modules. It is designed to enable professionals to identify and implement improvements for IT services. Service delivery can then be continually aligned with changing business requirements and client expectations.

Students who successfully pass the ITIL Continual Service Improvement certification exam will earn 3 ITIL credits. These can then go towards the 17 credits required to qualify for the ITIL Managing Across the Lifecycle (MALC exam), along with the 22 necessary to earn the ITIL Expert qualification.

More about the course
This fully-accredited online training course provides insight into the principles and techniques of ITIL CSI. There is a strong focus on the strategic review of products and services via the ‘Strategy’, ‘Design’, ‘Transition’, and ‘Operation’ stages. The course then offers guidance on how the process can be organized and executed, including which tools and technology can be the most helpful for ITIL practitioners. Learners will also explore techniques for identifying and evaluating the associated risks and critical success factors of the ITIL CSI process.

The ITIL Continual Service Improvement (CSI) course has been developed by industry experts. It is also fully accredited by PeopleCert.

Benefits for Individuals

Management professionals who take this course acquire a better understanding of CSI activities. They explore the strategic application of CSI and how it can improve the quality of IT service design work in practice.

On completing this course, learners will have demonstrable knowledge and skills in:

  • Reviewing, analyzing and improving the opportunities in each ITIL Service Lifecycle stage
  • Enhancing the cost-effectiveness of IT services without having to compromise on customer satisfaction
  • Improving the availability and quality of services
  • Employing quality management methods applicable to CSI activities
  • Improving metrics
  • Minimizing communication gaps between service providers and customers

Benefits for Organizations

The key principle of ITIL CSI is to constantly endeavor to improve the IT services delivered to business and end-users. This stage aims to increase efficiency and value, boosting the cost-effectiveness of service delivery without having an impact on customer satisfaction. Organizations can, therefore, plan their investments around business needs, improving the quality and availability of services.

Course Outline

Module 1: An Introduction to Continual Service Improvement
This module explores ‘Continual Service Improvement (CSI)’ and its purpose, objectives, and scope. It also examines CSI in the context of the other ITIL Lifecycle stages.

Module 2: Continual Service Improvement Principles
This module examines core CSI principles, including organizational change, the CSI register, governance, and the Deming Cycle. Learners are challenged to understand, interpret, and analyze the principles of CSI within the ITIL framework.

Module 3: Continual Service Improvement Process
This module explores the managerial and supervisory context of the CSI process (additional details on process operation are provided in separate service capability courses).

Learners examine the management of each process. This creates a greater understanding of the processes and their interfaces, as well as how to oversee and judge their efficiency.

Module 4: Continual Service Improvement Methods and Techniques
This module presents the delivery of CSI in terms of methods and techniques. Learners are asked to understand how to perform and interpret the different techniques, which include gap analysis and benchmarking.

The module also explains availability, capacity, IT service continuity, and problem management, and how they support CSI activities.

Module 5: Organizing for Continual Service Improvement
This module introduces the roles, activities, and skills required for CSI, including the seven-step improvement process. RACI authority matrices in CSI are also covered.

Module 6: Technology Considerations for Continual Service Improvement
This module explores holistic IT Service Management tools that are used in supporting CSI. Tools for systems, network, event, performance, and portfolio management are also examined.

Module 7: Implementing Continual Service Improvement
This module examines the implementation of CSI, including when and where to start. The role of governance is also explored, as well as the potential impact of change on organizations.

Module 8: Challenges, Critical Success Factors and Risks
This module covers CSI and its associated challenges, risks, and critical success factors.

Module 9: Exam Preparation
This module presents a summary of the course content to help students prepare for the ITIL Continual Service Improvement exam.

Assessment

This course includes a FREE exam voucher for the ITIL Continual Service Improvement (CSI) examination. This can be taken virtually online using a service provided by PeopleCert.

  • A complex multiple-choice exam with eight scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn three credits on successfully passing

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

  • Six months’ access from the date of purchase to complete your training
  • Over 25 hours of online training content
  • An interactive and engaging training experience
  • Exam voucher
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Searchable microlearning units and modules
  • On/off tracker
  • Access through multiple devices
  • Offline player for studying on the move
  • Access to Orbus’ Learning Ecosystem, including:
    • Detailed personal performance report
    • Enrolment in a community for business and IT professionals
    • Free resource center (articles, case studies, white papers, etc.)
    • Support suite
  • Tutor support
  • Study schedule

What is ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Is this ITIL Continual Service Improvement course accredited?

Yes, the course is accredited by PeopleCert, on behalf of AXELOS.

What are the prerequisites for this course?

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL4 Foundation Certificate in IT Service Management or
  • Training through an Accredited Training Organization (ATO)

What is the duration of this course?

This course provides 29 hours’ worth of training materials, which include learning modules, module-level assessments, revision modules, practice exams, and additional reference materials. All of this is designed to support students with their exam preparation work.

How long can users access this course?

Learners receive six months of access from the purchase date of the course.

How long is the exam voucher valid for?

The exam vouchers are valid for 12 months after they are issued.

How can the exam be taken?

The course includes a FREE exam voucher for the ITIL Continual Service Improvement examination. The exam can be taken virtually online using a service provided by PeopleCert.

Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

Does the course include a manual?

The course does not require a manual. However, we recommend having a copy of the ITIL Continual Service Improvement, 2011 Edition book to compliment your training.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment. Learners can take mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are also timed and scored on the simulator.

What is a revision module?

The revision module is designed to provide learners with a summarized revision of the key topics covered in the course. The module also includes tips and guides that can help learners with their exam preparation work.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course. It also gives users a reminder when they go off-track.

Please note that the tracker is an optional feature that works on a recommended timeframe. It does not have any impact on the duration of user access.

Which is the Learning Management System (LMS) used?

The Docebo LMS is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements to efficiently run this course.

How can I get help?

Once you purchase a course and start learning, you will have access to a support suite dedicated to assisting you through your training. For tutor, technical and administrative support, please mail us on training.support@orbussoftware.com.

This course is delivered by Good e-Learning, which is a fully accredited training provider.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

Duration of access:
6 months

Training hours:
29 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

Buy Now Request Information Convince My Boss

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Why Choose Orbus Online Training

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24/7 access through multiple devices

Offline mode to study on the move

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Convince Your Boss Email

Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Continual Service Improvement (CSI) Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Continual Service Improvement (CSI). Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-continual-service-improvement-csi/. As you can see, the exam validates skills that are crucial to our team's success.

Thank you for your support,

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