ITIL® Continual Service Improvement (CSI)

Study for a qualification in ITIL Continual Service Improvement (CSI) by taking an accredited online training course from Good e-Learning!

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ITIL® Continual Service Improvement (CSI)

IT Service Management / ITIL® Continual Service Improvement (CSI)
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 3
  • Exam simulator and revision modules

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Key Features

Duration of access:
6 months

Training hours:
29 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

Buy Now Request Information

Introduction

ITIL, or ‘Information Technology Infrastructure Library’, is a widely adopted and accepted framework of best practices that provides organizations with directions on how to effectively manage their IT services.

The ITIL Continual Service Improvement (CSI) certification is one of the five intermediate ITIL Lifecycle modules. It is designed to enable professionals to identify and implement improvements for IT services in order to continually align them with changing business requirements.

This fully-accredited online training course provides professionals with insight into the principles and techniques of the CSI improvement stage, with a strong focus on how products and services can be strategically reviewed via the ‘Strategy’, ‘Design’, ‘Transition’ and ‘Operation’ stages. The course offers guidance on how this process can be organized and executed, including what tools and technology can be employed to support CSI activities. The course also covers techniques used in identifying and evaluating the risks involved with, and the critical success factors of, this stage.

The course has been developed by industry experts with years of experience in consultancy, training and authoring best-selling ITSM study guides. The course is accredited by PeopleCert, which is licensed by Axelos as an examination institute for its ITIL certification training course portfolio.

Benefits for Individuals

Professionals who take this course can acquire a better understanding of how CSI activities can be strategically employed to improve the quality of IT services. On completing this course, learners will have demonstrable knowledge and skills in:

  • Reviewing, analyzing and improving the opportunities in each ITIL service lifecycle stage
  • Enhancing the cost-effectiveness of IT services without compromising on customer satisfaction
  • Improving the availability and quality of services
  • Employing quality management methods applicable to CSI activities
  • Improving measurement metrics
  • Minimizing the communication gaps between service providers and customers

Benefits for Organizations

The key principle of ITIL CSI is to constantly improve the IT services delivered to business and end users. This stage aims to increase efficiency and value by effectively sustaining and maintaining the products and services developed, thus enhancing the cost-effectiveness of delivering the services without having an impact on customer satisfaction. This can help organizations plan their investments around business needs and improve the quality and availability of services.

Training employees via this course can help organizations to increase staff productivity, minimize communication gaps, enhance the overall quality of business operations and achieve long-term financial benefits.

Course Outline

  • Module 1: An Introduction to Continual Service Improvement
  • Module 2: Continual Service Improvement Principles
  • Module 3: Continual Service Improvement Process
  • Module 4: Continual Service Improvement Methods and Techniques
  • Module 5: Organizing for Continual Service Improvement
  • Module 6: Technology Considerations for Continual Service Improvement
  • Module 7: Implementing Continual Service Improvement
  • Module 8: Challenges, Critical Success Factors and Risks
  • Module 9: Exam Preparation

Examination

The course comes with an exam voucher for the ITIL Continual Service Improvement examination which can be taken virtually online using a service provided by PeopleCert.

  • A complex multiple-choice exam with 8 scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn 3 credits on successfully passing

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

  • 6 months’ access from the date of purchase to complete your training
  • 29 hours of online training content
  • Exam voucher
  • Interactive and engaging videos
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Study schedule
  • On/off tracker
  • Searchable microlearning units and modules
  • Accessible through multiple devices
  • Offline player for studying on the move
  • Access to Orbus Learning Ecosystem
    • Detailed personal performance report
    • Community for business and IT professionals
    • Resource Centre (articles, case studies, white papers, etc.)
    • Support Suite
  • Tutor support

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Is this ITIL Continual Service Improvement course accredited?

Yes, the course is accredited by PeopleCert, on behalf of Axelos.

What are the prerequisites for this course?

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL4 Foundation Certificate in IT Service Management or
  • Training through an Accredited Training Organization (ATO)

What is the duration of this course?

This course provides 29 hours of training materials, including learning modules, module level assessments, revision modules, practice exams and additional reference materials that can help you with your exam preparation.

What is the duration of course access?

Learners get 6 months of access from the date of purchase.

How long is the exam voucher valid for?

Learners get 12 months from the date of purchase to book and complete the examination.

How can the exam be taken?

The course includes an exam voucher for the ITIL Continual Service Improvement examination which can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

Does the course include a manual?

The course does not require a manual. However, we recommend having a copy of the ITIL Continual Service Improvement, 2011 Edition book to compliment your training.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

What is a revision module?

The revision module provides learners with a summary of the key topics covered within the course. The module also includes tips and guides that can help learners with their exam preparation.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course and alerts users when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not hold any impact on the duration of access.

Which is the Learning Management System (LMS) used?

Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements to efficiently run this course.

How can I get help?

For tutor, technical and administrative queries please mail us on enquiries@orbussoftware.com.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

Duration of access:
6 months

Training hours:
29 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

Buy Now Request Information

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Offline mode to study on the move

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Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Continual Service Improvement (CSI) Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Continual Service Improvement (CSI). Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-continual-service-improvement-csi/. As you can see, the exam validates skills that are crucial to our team's success.

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