197973 197973 ITIL® ITIL /media/3994183/itil-malc.png
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Total credits available: 38
  • Exam simulator and revision modules

Key Features

Duration of access:
12 months

Training hours:
250+ hours

Accredited by:
PeopleCert


About the Course

The suite provides complete coverage of the entire ITIL V3 library, right up to Expert level. The courses in this suite have been developed in partnership with leading industry experts. The courses are also fully accredited by PeopleCert.

Professionals completing this course will be able to confidently apply ITIL practices in real-world scenarios. Successful learners will be able to:

  • Identify the key concepts of ITSM and their importance for service providers and customers
  • Identify the key concepts of the ITIL framework
  • Discuss the principles, processes, and activities of the Service Lifecycle and Service Capability modules
  • Execute ITIL practices on a day-to-day basis
  • Develop improvements in business operations
  • Identify potential improvements for value, efficiency, and success within essential IT services
  • Improve stakeholder communication
  • Deliver effective IT measurement, governance, and organization
  • Confidently prepare for the exams

Course Outline

ITIL Foundation

ITIL Foundation is the entry-level qualification for the ITIL framework. Learners gain knowledge of the core elements of the framework and its best practices. Training and getting certified in Foundation is worth two credits and is a prerequisite for sitting the intermediate ITIL exams.

Click here to learn more about this course.

The five intermediate ITIL Lifecycle modules:

ITIL Service Strategy (SS)

The ITIL Service Strategy course teaches skills for analyzing, designing, and developing strategies in line with business objectives. The certification is worth three credits.

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ITIL Service Design (SD)

The ITIL Service Design course focuses on the architectures, processes, policies, and documentation of excellent service design. The process contributes to the continued development and improvement of services. The certification is worth three credits.

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ITIL Service Transition (ST)

The ITIL Service Transition course supports the delivery of value to businesses through new and improved services. It enables professionals to effectively build, test, and implement IT services and products. The process covers the transition from test environments through to initial operations. The certification is worth three credits.

Click here to learn more about this course.

ITIL Service Operation (SO)

The ITIL Service Operation course is focused on the day-to-day management of processes, activities, and infrastructures. Learners gain skills in managing the ongoing aspects of the delivery of IT products and services. This includes service failures, user requests, and maintenance work. The certification is worth three credits.

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ITIL Continual Service Improvement (CSI)

The constant change in the business environment demands a continual alignment of services against business requirements. The ITIL Continual Service Improvement course teaches learners to identify and implement improvements in IT services. The certification is worth three credits.

Click here to learn more about this course.

 

The four intermediate ITIL Capability modules:

ITIL Operational Support and Analysis (OSA)

ITIL Operational, Support and Analysis (OSA) guides learners through the key management functions involved in IT service support and analysis. The certification is worth four credits.

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ITIL Planning, Protection and Operation (PPO)

The ITIL Planning, Protection and Optimization (PPO) modules teach learners to take a practical approach to PPO. This includes the management of key services, such as capacity and demand. The certification is worth four credits.

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ITIL Release, Control and Validation (RCV)

The ITIL Release, Control and Validation (RCV) modules discuss the core processes and functions involved in applying ITIL. These include the management of change, configuration, and requests. The certification is worth four credits.

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ITIL Service Offerings and Agreements (SOA)

The ITIL Service Offerings and Agreement (SOA) course offers guidance on the basics of IT service management as a practice. On completing this module, learners will have a superior level of understanding of the value of the ITIL Service Lifecycle to organizations. The certification is worth four credits.

Click here to learn more about this course.

ITIL Managing Across the Lifecycle (MALC)

The ITIL Managing Across the Lifecycle (MALC) qualification is the last step between the intermediate and Expert-level certifications. The course content is concerned with teaching learners to bridge the processes between the lifecycle stages. The certification is worth five credits.

Click here to learn more about this course.

Assessment

This online training suite does not include the exam vouchers for the final certification exams. Please contact us at enquiries@orbussoftware.com for further information on how to purchase your vouchers.

The certification exams can be taken online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

Each course contains practice exams and additional resources to help learners with their exam preparation.

ITIL Foundation Examination

  • Multiple-choice
  • 40 questions
  • 60 minutes (additional time will be available if English is not your first language)
  • Pass mark is 65% or 26/40
  • Closed–book
  • Earn two credits on successfully passing

ITIL Intermediate Examination

  • Each intermediate exam offers a different number of ITIL credits. Please check before you start your training.
  • Complex multiple-choice exams with eight scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn three credits on successfully passing each Service Lifecycle module and four credits for each Service Capability module

ITIL MALC Examination

  • A complex multiple-choice exam with ten scenario-based questions
  • 120 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 35/50
  • Closed-book
  • Earn five credits on successfully passing

For any further information, please contact us on enquiries@orbussoftware.com.

Benefits for Individuals

The training suite provides professionals with low-cost and flexible training on the world of ITIL. It is ideal for individuals who require a better understanding of ITIL’s concepts and intermediate streams: Service Lifecycle and Service Capability. Anyone pursuing a career in ITSM can give themselves a significant leg up by reaching the rank of ITIL Expert.

There are three key steps in achieving the ITIL Expert qualification:

  • Step 1 – ITIL V3 Foundation Certification - Learners who pass the certification exam achieve two credits. The ITIL V3 Foundation qualification is a prerequisite for taking any of the intermediate exams.
  • Step 2 – Intermediate ITIL Lifecycle and Capability streams - Learners must pass enough examinations across the two streams to accrue a minimum of 17 credits. They can then sit the MALC examination.
    Certain earlier qualifications and complementary qualifications can also contribute credits towards this number. See the AXELOS credit page for more information.
  • Step 3 – Managing Across the Lifecycle (MALC) - Passing this examination will bring a student’s minimum credits total to 22. This will allow them to earn the ITIL Expert qualification.

Benefits for Organizations

ITIL students come to understand the value of effective ITSM for IT service providers and customers. They also learn how to utilize ITIL best practices to boost the quality, effectiveness, and efficiency of essential IT services in an environment of continuous improvement.

Achieving the ITIL Expert qualification will demonstrate that a candidate has superior skills in applying the best practices from across the entire ITIL V3 certification scheme.

This course is delivered by Good e-Learning who are the accredited training provider.

Key Features

Duration of access:
12 months

Training hours:
250+ hours

Accredited by:
PeopleCert


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Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Expert Certification Suite Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Expert Certification Suite. Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-expert-certification-suite/. As you can see, the exam validates skills that are crucial to our team's success.

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