202596 202596 ITIL® ITIL /media/3994844/itil-lifecycle.png
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 22
  • Exam simulator and revision modules

Key Features

Duration of access:
12 months

Training hours:
150+ hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

About the Course

Both globally renowned and time-tested, the ITIL framework is perfect for aligning IT services with changing demands, goals, and expectations. Acquiring the ITIL Expert qualification demonstrates an in-depth understanding of the ITIL framework, as well as its application in real-world organizations.

On completing all the courses and certification exams in this suite, professionals will be able to:

  • Demonstrate mastery of ITIL’s key concepts and those of the ITIL Service Lifecycle
  • Understand the importance of ITSM for service providers and customers
  • Discuss the principles, processes, and activities covered within the ITIL Service Lifecycle modules
  • Successfully manage different stages of the ITIL Service Lifecycle as part of a single methodology
  • Deliver quality business operations aligned with efficient, successful, and cost-effective IT services
  • Improve relationships with key stakeholders through effective communication
  • Discuss effective measurement, governance, and organization
  • Boost their careers

Course Outline

ITIL Foundation

ITIL Foundation is an entry-level qualification that equips professionals with basic knowledge on the ITIL framework and its best practices. Earning the Foundation qualification is worth two credits. ITIL Foundation certification is a prerequisite for sitting the intermediate ITIL exams.

Click here to learn more about this course.

ITIL Service Strategy (SS)

ITIL Service Strategy is one of the five intermediate ITIL Lifecycle modules. It enables professionals to analyze, design, and develop strategies that are aligned with corporate objectives for service providers. The certification is worth three credits.

Click here to learn more about this course.

ITIL Service Design (SD)

The ITIL Service Design course focuses on designing IT services. This includes examining the architectures, processes, policies, and documentation that facilitate service design. This is a key process that contributes to the continued development and improvement of services. The certification is worth three credits.

Click here to learn more about this course.

ITIL Service Transition (ST)

The ITIL Service Transition course enables professionals to effectively build, test, and implement IT services and products, which can then deliver agreed value to businesses. Individuals will gain the knowledge required to plan and manage the transition of IT products and services from test environments through to initial operations. The certification is worth three credits.

Click here to learn more about this course.

ITIL Service Operation (SO)

The ITIL Service Operation course deals with the day-to-day delivery of IT products and services. The course enables professionals to coordinate and execute the management of processes, activities, and infrastructures. This includes addressing service failures, fulfilling user requests, and carrying out routine maintenance work. The certification is worth three credits.

Click here to learn more about this course.

ITIL Continual Service Improvement (CSI)

The ITIL Continual Service Improvement course is another intermediate ITIL Lifecycle module. It enables professionals to identify and implement improvements to IT services in order to continually align them with changing business requirements. The certification is worth three credits.

Click here to learn more about this course.

ITIL Managing Across the Lifecycle (MALC)

The ITIL Managing Across the Lifecycle (MALC) course is the final step to earning the ITIL Expert qualification.

The course provides candidates with the skills required to support the service delivery process of an organization by bridging the various lifecycle stages. The certification is worth five credits.
Click here to learn more about this course.

Click here to learn more about this course.

Assessment

The training suite includes vouchers for all the associated exams. They can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

Each course also contains practice exams and additional resources that can help professionals with their exam preparation.

ITIL Foundation Examination

  • Multiple-choice
  • 40 questions
  • 60 minutes (additional time will be made available if English is not your first language)
  • Pass mark is 65% or 26/40
  • Closed-book
  • Earn two credits on successfully passing

ITIL Intermediate Examinations

  • Each intermediate exam carries a different ITIL credit score. Please check before you start your training
  • Complex multiple-choice exams with eight scenario-based questions each
  • 90 minutes (additional time will be made available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book

ITIL MALC Examination

  • A complex multiple-choice exam with ten scenario-based questions
  • 120 minutes (additional time will be made available if English is not your first language)
  • Pass mark is 70% or 35/50
  • Closed-book
  • Earn five credits on successfully passing

For any further information, please contact us on enquiries@orbussoftware.com.

Benefits for Individuals

The ITIL Lifecycle Stream Certification suite is ideal for individuals who wish to pursue a career in ITSM and fast-track to the level of ITIL Expert. The courses are also perfect for anyone working in an ITIL-oriented organization or one which is moving towards adopting ITIL.
The route to becoming an ITIL Expert has three steps:

  • Step 1 – Pass the ITIL V3 Foundation certification exam. This will earn you two credits. ITIL V3 Foundation certification is a prerequisite for the intermediate exams, including those in the Lifecycle Stream.
  • Step 2 – Pass the intermediate ITIL Lifecycle Stream exams and earn a minimum of 17 credits. This will enable you to sit the MALC exam. There are also earlier qualifications and complementary qualifications that can contribute to this number. See the AXELOS credit page to learn more.
  • Step 3 – Pass the Managing Across the Lifecycle (MALC) exam to take your total number of credits to 22. This will allow you to earn the ITIL Expert certification.

Benefits for Organizations

Employees with the ITIL Expert qualification display superior knowledge in ITIL skills and best practices. They understand the value of ITSM in building effective relationships between IT service providers and customers.

On completing the course, students will know how to utilize ITIL’s best practices. These can then be applied to boost the quality of IT services within a wide range of organizations.

This course is delivered by Good e-Learning who are the accredited training provider.

Key Features

Duration of access:
12 months

Training hours:
150+ hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

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Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Lifecycle Stream Certification Suite Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Lifecycle Stream Certification Suite. Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-lifecycle-stream-certification-suite/. As you can see, the exam validates skills that are crucial to our team's success.

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