ITIL® Lifecycle Stream Certification Suite

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ITIL® Lifecycle Stream Certification Suite

IT Service Management / ITIL® Lifecycle Stream Certification Suite
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 22
  • Exam simulator and revision modules

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Key Features

Duration of access:
12 months

Training hours:
150+ hours

Accredited by:
PeopleCert

Training delivered by:
by: Good e-Learning Ltd.

Free Exam Voucher
7

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Introduction

Developed by AXELOS, ITIL is one of the world’s most widely adopted and accepted best-practice frameworks for effective IT service management (ITSM). This online training suite aims to train professionals in the management functions and practices required to deliver good-quality ITSM within an organization.

The training suite is ideal for individuals looking to become qualified for management or team-leading roles. Our cost-effective training suite can help fast-track students to the next stage in their careers.

The suite features several online training courses, as well as FREE exam vouchers for the ITIL Foundation and Service Lifecycle modules, including:

  • ITIL Service Strategy (SS)
  • ITIL Service Design (SD)
  • ITIL Service Transition (ST)
  • ITIL Service Operation (SO)
  • ITIL Continual Service Improvement (CSI)

The suite finishes with the ITIL Managing Across the Lifecycle (MALC) certification exam. ITIL MALC bridges the ITIL Service Lifecycle modules into a single methodology.

 

Being globally renowned and time-tested, the ITIL framework is perfect for helping professionals and businesses align their IT services with changing demands and goals. Acquiring the ITIL Expert certification demonstrates that a candidate has an in-depth understanding of the framework, as well as the capability to be able to apply it in real-world organizations.

The course has been developed by industry experts with years of experience in consultancy, training and authoring best-selling ITSM study guides. The courses in this suite are accredited by PeopleCert, which is licensed by AXELOS as an examination institute for its ITIL certification portfolio.

On completing all the courses and certification exams in this suite, professionals will be able to:

  • Identify the key concepts of ITIL and the Service Lifecycle
  • Understand the importance of ITSM for service providers and customers
  • Discuss the principles, processes and activities covered within the ITIL Service Lifecycle modules
  • Successfully manage different stages of the ITIL Service Lifecycle as part of a single methodology
  • Increase the overall quality of business operations
  • Increase the value, efficiency and success of IT services
  • Communicate effectively with key stakeholders
  • Discuss effective measurement, governance and organization
  • Boost their career by being a certified ITIL Expert

Benefits for Individuals

The training suite is ideal for individuals who wish to pursue a career in ITSM and fast-track to the level of ITIL Expert. The courses are also perfect for individuals who work within an organization which has implemented ITIL or is considering doing so.

How do you become an ITIL Expert?

  • Step 1 – Complete the ITIL v3 Foundation online course and pass the certification exam to achieve 2 credits. Having proof of this certification is a prerequisite for taking any of the intermediate exams.
  • Step 2 – Prepare for and pass the intermediate ITIL Lifecycle Stream examinations in order to achieve a minimum of 17 credits. With 17 credits, candidates can sit the MALC examination. Certain credits achieved with earlier qualifications and complementary qualifications can also contribute towards this number. See the AXELOS credit page for more information.
  • Step 3 – Study the Managing Across the Lifecycle (MALC) training modules and pass the examination to bring your total number of credits to 22. This will enable you to earn the ITIL Expert certification.

Benefits for Organizations

Achieving the ITIL Expert qualification will demonstrate a professional’s superior knowledge and skills in ITIL best practices, as well as the ITIL scheme in its entirety. Successful students will understand the value of effective ITSM for IT service providers and customers. They will complete the course with knowledge on how to utilize ITIL best practices in order to boost the quality, effectiveness and efficiency of IT services within organizations in virtually any industry or sector.

What’s Included?

ITIL Foundation

ITIL Foundation is an entry-level qualification for professionals who wish to gain knowledge on the core elements of the ITIL framework and the benefits of using its best practices. Training and certifying in Foundation is worth 2 credits and is a prerequisite for sitting the intermediate ITIL exams.

Click here to learn more about this course.

ITIL Service Strategy (SS)

The ITIL Service Strategy certification is one of the five intermediate ITIL Lifecycle modules. It enables professionals to analyze, design and develop strategies which are aligned with corporate objectives for service providers. The certification is worth 3 credits.

Click here to learn more about this course.

ITIL Service Design (SD)

The ITIL Service Design certification is one of the five intermediate ITIL Lifecycle modules. It focuses on designing IT services. This includes looking at the architectures, processes, policies and documentation that facilitate service design. This is a key process that contributes to the continued improvement and development of services. The certification is worth 3 credits.

Click here to learn more about this course.

ITIL Service Transition (ST)

The ITIL Service Transition certification enables professionals to build, test and implement IT services and products in order to deliver agreed value to businesses. On completing this course, individuals will have the knowledge required to plan and manage the transition of IT products and services from test environments through to initial operations. The certification is worth 3 credits.

Click here to learn more about this course.

ITIL Service Operation (SO)

The ITIL Service Operation certification enables professionals to coordinate and execute the day-to-day management of processes, activities and infrastructures responsible for the delivery of IT products and services. This includes addressing service failures, fulfilling user requests and carrying out routine maintenance work. The certification is worth 3 credits.

Click here to learn more about this course.

ITIL Continual Service Improvement (CSI)

The ITIL Continual Service Improvement certification is one of the five intermediate ITIL Lifecycle modules. It enables professionals to identify and implement improvements to IT services in order to continually align them with changing business requirements. The certification is worth 3 credits.

Click here to learn more about this course.

ITIL Managing Across the Lifecycle (MALC)

The ITIL Managing Across the Lifecycle (MALC) qualification sits between the intermediate and Expert certifications. It is the final step to earning the ITIL Expert qualification. The course provides candidates with the skills required to support the service delivery process of an organization by bridging the service lifecycle stages. The certification is worth 5 credits.

Click here to learn more about this course.

Examination

The training suite includes vouchers for all the associated exams. They can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

Each course also contains practice exams and additional resources that can help professionals with their preparation.

ITIL Foundation Examination

  • Multiple-choice
  • 40 questions
  • 60 minutes (additional time will be made available if English is not your first language)
  • Pass mark is 65% or 26/40
  • Closed-book
  • Earn 2 credits on successfully passing

ITIL Intermediate Examinations

  • Each intermediate exam carries a different ITIL credit score. Please check before you start your training
  • Complex multiple-choice exams with 8 scenario-based questions each
  • 90 minutes (additional time will be made available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book

ITIL MALC Examination

  • A complex multiple-choice exam with 10 scenario-based questions
  • 120 minutes (additional time will be made available if English is not your first language)
  • Pass mark is 70% or 35/50
  • Closed-book
  • Earn 5 credits on successfully passing

For any further information, please contact us on enquiries@orbussoftware.com.

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  • 12 months’ access from the date of purchase to complete your training
  • 30 hours of online training content
  • Exam vouchers for ITIL Foundation, all ITIL Service Lifecycle courses and ITIL MALC
  • Interactive and engaging videos
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Study schedule
  • On/off tracker
  • Searchable microlearning units and modules
  • Accessible through multiple devices
  • Offline player for studying on the move
  • Access to Orbus Learning Ecosystem
    • Detailed personal performance report
    • Community for business and IT professionals
    • Resource Centre (articles, case studies, white papers, etc.)
    • Support Suite
  • Tutor support

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Are all the courses in this training suite accredited?

Yes, all the courses in this suite are accredited by PeopleCert, on behalf of AXELOS.

What are the prerequisites for this course?

ITIL Foundation Examination

There are no formal prerequisites for this course.

ITIL Intermediate Examination

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL4 Foundation Certificate in IT Service Management or
  • Training through an Accredited Training Organization (ATO)

ITIL MALC Examination

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL4 Foundation Certificate in IT Service Management or
  • Training through an Accredited Training Organization (ATO) and
  • A minimum of 17 credits from Foundation and intermediate levels

What is the duration of this training suite?

This training suite provides 150+ hours’ worth of training materials. This includes all the learning modules, module level assessments, revision modules, practice exams and additional reference materials you need to help you with your exam preparation.

What is the duration of access?

Learners get 12 months of access from the date of purchase.

How long is the exam voucher valid for?

Learners get 12 months from the date of purchase to book and complete all their examinations.

Does the course include a manual?

The course does not require a manual.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

What is a revision module?

A revision module provides learners with a summary of the key topics covered within the course. The module will also include tips and guides that can help learners with their exam preparation.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course and alerts users when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not hold any impact on the duration of access.

Which is the Learning Management System (LMS) used?

Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements to efficiently run this course.

How can I get help?

For tutor, technical and administrative queries please mail us on enquiries@orbussoftware.com.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

Duration of access:
12 months

Training hours:
150+ hours

Accredited by:
PeopleCert

Training delivered by:
by: Good e-Learning Ltd.

Free Exam Voucher
7

Buy Now Request Information

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Offline mode to study on the move

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Convince Your Boss Email

Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Lifecycle Stream Certification Suite Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Lifecycle Stream Certification Suite. Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-lifecycle-stream-certification-suite/. As you can see, the exam validates skills that are crucial to our team's success.

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