ITIL® Managing Across the Lifecycle (MALC)

The course is ideal for professionals who would like to demonstrate an in-depth understanding of the complete ITIL scheme, including all ITIL best practices. On completing this course, learners will be able to:

• Identify the key concepts of the ITIL service lifecycle
• Integrate service management processes across the ITIL service lifecycle
• Manage services across the lifecycle
• Communicate effectively with key stakeholders
• Demonstrate skills in measurement, governance and organization
• Confidently sit the ITIL MALC examination

The course is designed to prepare individuals to work in service management roles, providing them with practical expertise which can be implemented in real-world organizations.

ITIL MALC offers the complete essence of a lifecycle approach to service management by consolidating the knowledge gained across the ITIL scheme. This is ideal for employees who need to be able to make business and management-level decisions using core knowledge of best practices. Having ITIL Experts in an organization can also increase the quality and value of services and improve staff productivity.

• Module 1: Key Concepts of the Service Lifecycle
• Module 2: Communication and Stakeholder Management
• Module 3: Integrating Service Management Processes Across the Service Lifecycle
• Module 4: Managing Services Across the Lifecycle
• Module 5: Governance, Roles, People, Competence and the Organization
• Module 6: Measurement
• Module 7: Implementing and Improving Service Management Capability
• Module 8: Exam Preparation

The course includes an exam voucher for the ITIL Managing Across the Lifecycle (MALC) examination which can be taken virtually online using a service provided by PeopleCert. To qualify to take the exam, you must have at least 17 credits from ITIL Foundation and Intermediate modules.

• A complex multiple-choice exam with 10 scenario-based questions
• 120 minutes (additional time will be available if English is not your first language)
• Pass mark is 70% or 35/50
• Closed-book
• Earn 5 credits on successful completion

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

This module contains a description of the format and structure of the Managing Across the Lifecycle examination. It also offers advice and guidance about what to do before and during the exam.

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Yes, the course is accredited by PeopleCert, on behalf of Axelos.

• ITIL v3 Foundation Certificate in IT Service Management or
• ITIL4 Foundation Certificate in IT Service Management or
• Training through an Accredited Training Organization (ATO) and
• A minimum of 17 credits from Foundation and intermediate levels

This course provides 30 hours’ worth of training materials, including learning modules, module level assessments, revision modules, practice exams and additional reference materials that can help you with your exam preparation.

Learners get 6 months of access from the date of purchase.

Learners get 12 months from the date of purchase to book and complete their examination.

Before booking an exam where a prerequisite is required, please ensure that you hold verified proof that you have the necessary qualifications (certificate, letter from the examining body, etc.). Your exam results may be withheld if this is not provided.

The course also includes an exam voucher for the ITIL Managing Across the Lifecycle (MALC) examination which can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

The course does not require a manual. However, we recommend having a copy of the ITIL Managing Across the Lifecycle, 2011 Edition book to compliment your training.

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

The revision module provides learners with a summary of the key topics covered within the course. The module also includes tips and guides that can help learners with their exam preparation.

The online tracker provides an ideal time duration to complete the course and alerts users when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not hold any impact on the duration of access.

Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.

Click here to view the latest system and browser requirements to efficiently run this course.

For tutor, technical and administrative queries please mail us on enquiries@orbussoftware.com.