ITIL® Managing Across the Lifecycle (MALC)

The course is ideal for professionals who would like to demonstrate an in-depth understanding of the complete ITIL scheme, including all ITIL best practices. On completing this course, learners will be able to:

• Identify the key concepts of the ITIL Service Lifecycle
• Integrate Service Management processes across the ITIL Service Lifecycle
• Manage services across the Lifecycle
• Communicate effectively with key stakeholders
• Demonstrate skills in measurement, governance, and organization
• Confidently sit the ITIL MALC examination

The course is designed to prepare individuals to work in IT Service Management roles. It provides practical expertise that can be implemented in real-world organizations.

ITIL MALC consolidates the ITIL Service Lifecycle approach to Service Management. It integrates the knowledge gained across the ITIL scheme. This is ideal for employees who need to be able to make management-level decisions using core knowledge of best practices. ITIL expertise within an organization can also increase the quality and value of services and improve staff productivity.

Module 1: Key Concepts of the Service Lifecycle

This module takes a strategic and managerial view of the ITIL Service Lifecycle. Learners will approach the rest of the course with an overview of the ITIL framework firmly in mind. 

Module 2: Communication and Stakeholder Management

This module focuses on ensuring effective communication across all stages of the Service Lifecycle. It also explores the importance of Relationship Management with business and supplier stakeholders. 

Module 3: Integrating Service Management Processes Across the Service Lifecycle

This module examines the impact of Service Strategy on other Lifecycle stages. It also explains how to carry out Service Design with a focus on the Lifecycle. The integration of the inputs and outputs of the Service Management process is also explored. 

Module 4: Managing Services Across the Lifecycle

This module looks at Service Management with a view to managing Services and Service Components throughout the Lifecycle. Learners will explore how to capture the needs of customers and stakeholders and measure whether those needs are being met. There will also be an examination of the associated risks, conflicts, challenges, and Critical Success Factors. 

Module 5: Governance, Roles, People, Competence and the Organization

This module looks at the people involved in the Lifecycle stages in terms of roles, structure, skills, and governance. It also examines the different types of Service Providers and how to assess which is most appropriate. 

Module 6: Measurement

This module explores the options for effectively monitoring the performance of IT Services and Service Management activities. 

Module 7: Implementing and Improving Service Management Capability

This module looks at the need for assessment and improvement within a Service Management practice. It also examines the requirements for a successful implementation of Service Management and the associated technologies. 

Module 8: Exam Preparation

This module describes the format and structure of the MALC exam and gives guidance on preparing for and passing the exam. 

• A complex multiple-choice exam with ten scenario-based questions
• 120 minutes (additional time will be available if English is not your first language)
• The pass mark is 70% or 35/40
• Closed-book
• Earn five credits on successfully passing, to go towards the ITIL Expert certification

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

This module contains a description of the format and structure of the Managing Across the Lifecycle examination. It also offers advice and guidance about what to do before and during the exam.

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Yes, the course is accredited by PeopleCert, on behalf of Axelos.

• ITIL v3 Foundation Certificate in IT Service Management or
• ITIL 4 Foundation Certificate in IT Service Management and
• A minimum of 17 credits from Foundation and intermediate levels and
• Training from an Accredited Training Organization (ATO)

This course provides 30 hours’ worth of training materials, including learning modules, module level assessments, revision modules, practice exams and additional reference materials that can help you with your exam preparation.

Learners get 6 months of access from the date of purchase.

The exam vouchers are valid for 12 months.

Before booking the exam, please ensure that you hold verified proof that you have the necessary qualifications (a certificate or letter from the examining body). Your exam results may be withheld if this is not provided.

The course includes an exam voucher for the ITIL Managing Across the Lifecycle examination. It can be taken virtually online using a service provided by PeopleCert.

Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

The course does not require a manual. However, we recommend having a copy of the ITIL Managing Across the Lifecycle, 2011 Edition book to compliment your training.

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

The revision module is designed to provide learners with a summarized revision of the key topics covered in the course. The module also includes tips and guides that can help learners with their exam preparation.

The online tracker provides an ideal time duration to complete the course. It gives users a reminder when they go off-track. Please note that the tracker is an optional feature that works on a recommended timeframe. It does not have any impact on the duration of user access.

The Docebo LMS is integrated into the Orbus Learning Ecosystem.

Click here to view the latest system and browser requirements to efficiently run this course.

Once you purchase a course and start learning, you will have access to a support suite. This is dedicated to assisting you through your training. For tutor, technical and administrative support, please mail us on training.support@orbussoftware.com.

This course is delivered by Good e-Learning, which is an accredited training provider.