ITIL® Managing Across the Lifecycle (MALC)

The course is aimed at professionals who support an organization’s IT Service Delivery processes. Learners will be able to demonstrate knowledge of the theory and practices covered across the ITIL Foundation, Service Lifecycle, and Capability modules. They will learn how to combine the modules into a single Service Management practice in order to deliver consistent business value.

Industry experts with years of experience in consultancy and training have developed the course. It is accredited by PeopleCert, which is licensed by AXELOS as an examination institute for ITIL certification courses.
This course truly puts learners on track for a career based on deeply-held ITIL expertise. On passing the certification exam, professionals will be awarded the ‘ITIL Expert’ certificate.

Candidates who reach the level of ITIL Expert will also satisfy the entry criteria for the ITIL Master certification. ITIL Master is the highest certification level within the ITIL v3 scheme.

Module 1: Key Concepts of the Service Lifecycle

This module takes a strategic and managerial view of the ITIL Service Lifecycle. Learners will approach the rest of the course with an overview of the ITIL framework firmly in mind. 

Module 2: Communication and Stakeholder Management

This module focuses on ensuring effective communication across all stages of the Service Lifecycle. It also explores the importance of Relationship Management with business and supplier stakeholders. 

Module 3: Integrating Service Management Processes Across the Service Lifecycle

This module examines the impact of Service Strategy on other Lifecycle stages. It also explains how to carry out Service Design with a focus on the Lifecycle. The integration of the inputs and outputs of the Service Management process is also explored. 

Module 4: Managing Services Across the Lifecycle

This module looks at Service Management with a view to managing Services and Service Components throughout the Lifecycle. Learners will explore how to capture the needs of customers and stakeholders and measure whether those needs are being met. There will also be an examination of the associated risks, conflicts, challenges, and Critical Success Factors. 

Module 5: Governance, Roles, People, Competence and the Organization

This module looks at the people involved in the Lifecycle stages in terms of roles, structure, skills, and governance. It also examines the different types of Service Providers and how to assess which is most appropriate. 

Module 6: Measurement

This module explores the options for effectively monitoring the performance of IT Services and Service Management activities. 

Module 7: Implementing and Improving Service Management Capability

This module looks at the need for assessment and improvement within a Service Management practice. It also examines the requirements for a successful implementation of Service Management and the associated technologies. 

Module 8: Exam Preparation

This module describes the format and structure of the MALC exam and gives guidance on preparing for and passing the exam. 

• A complex multiple-choice exam with ten scenario-based questions
• 120 minutes (additional time will be available if English is not your first language)
• The pass mark is 70% or 35/40
• Closed-book
• Earn five credits on successfully passing, to go towards the ITIL Expert certification

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

This module contains a description of the format and structure of the Managing Across the Lifecycle examination. It also offers advice and guidance about what to do before and during the exam.

The course is ideal for professionals who would like to demonstrate an in-depth understanding of the complete ITIL scheme, including all ITIL best practices. On completing this course, learners will be able to:

• Identify the key concepts of the ITIL Service Lifecycle
• Integrate Service Management processes across the ITIL Service Lifecycle
• Manage services across the Lifecycle
• Communicate effectively with key stakeholders
• Demonstrate skills in measurement, governance, and organization
• Confidently sit the ITIL MALC examination

The course is designed to prepare individuals to work in IT Service Management roles. It provides practical expertise that can be implemented in real-world organizations.

ITIL MALC consolidates the ITIL Service Lifecycle approach to Service Management. It integrates the knowledge gained across the ITIL scheme. This is ideal for employees who need to be able to make management-level decisions using core knowledge of best practices. ITIL expertise within an organization can also increase the quality and value of services and improve staff productivity.