ITIL® Managing Across the Lifecycle (MALC)

Study for a qualification in ITIL Managing Across the Lifecycle (MALC) by taking an accredited online training course from Good e-Learning!

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ITIL® Managing Across the Lifecycle (MALC)

IT Service Management / ITIL® Managing Across the Lifecycle (MALC)
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Credits awarded: 4
  • Exam simulator and revision modules
  • Expert tutor support

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Key Features

Duration of access:
6 months

Training hours:
30 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

Buy Now Request Information

Introduction

The ITIL Managing Across the Lifecycle (MALC) qualification is the final stepping stone for reaching the level of ‘ITIL Expert’. It sits between the Intermediate and Expert ITIL certifications. Candidates must have previously earned a minimum of 17 credits from the ITIL Foundation and

Intermediate modules. With those credits, they will be eligible to sit the ITIL Managing Across the Lifecycle (MALC) examination.
This course equips candidates to support the Service Delivery process of an organization by bridging the ITIL Service Lifecycle stages. Learners will gain the knowledge and preparation they require to successfully pass the ITIL Managing Across the Lifecycle (MALC) examination.

The course is aimed at professionals who wish to gain the skills to support an organization’s IT service delivery processes. By the end of the course, students should be able to demonstrate knowledge of the theory and practices covered in the ITIL Foundation, Service Lifecycle and Capability modules. They will also be able to combine them into a single service management practice in order to deliver value to businesses.

The course has been developed by industry experts with years of experience in consultancy and training, as well as authoring best-selling ITSM study guides. The course is accredited by PeopleCert, which is licensed by Axelos as an examination institute for its ITIL certification training portfolio.

On passing the certification exam, professionals will be awarded the ‘ITIL Expert’ certificate, which is achieved by accumulating 17 credits through the first two levels of the ITIL certification scheme followed by 5 from MALC.  Candidates who achieve ITIL Expert level will also satisfy the entry criteria for the ITIL Master certification, which is the highest certification level within the ITIL scheme.

More about the course

The course is aimed at professionals who support an organization’s IT Service Delivery processes. Learners will be able to demonstrate knowledge of the theory and practices covered across the ITIL Foundation, Service Lifecycle, and Capability modules. They will learn how to combine the modules into a single Service Management practice in order to deliver consistent business value.

Industry experts with years of experience in consultancy and training have developed the course. It is accredited by PeopleCert, which is licensed by AXELOS as an examination institute for ITIL certification courses.
This course truly puts learners on track for a career based on deeply-held ITIL expertise. On passing the certification exam, professionals will be awarded the ‘ITIL Expert’ certificate.

Candidates who reach the level of ITIL Expert will also satisfy the entry criteria for the ITIL Master certification. ITIL Master is the highest certification level within the ITIL v3 scheme.

Benefits for Individuals

The course is ideal for professionals who would like to demonstrate an in-depth understanding of the complete ITIL scheme, including all ITIL best practices. On completing this course, learners will be able to:

  • Identify the key concepts of the ITIL Service Lifecycle
  • Integrate Service Management processes across the ITIL Service Lifecycle
  • Manage services across the Lifecycle
  • Communicate effectively with key stakeholders
  • Demonstrate skills in measurement, governance, and organization
  • Confidently sit the ITIL MALC examination

The course is designed to prepare individuals to work in IT Service Management roles. It provides practical expertise that can be implemented in real-world organizations.

Benefits for Organizations

ITIL MALC consolidates the ITIL Service Lifecycle approach to Service Management. It integrates the knowledge gained across the ITIL scheme. This is ideal for employees who need to be able to make management-level decisions using core knowledge of best practices. ITIL expertise within an organization can also increase the quality and value of services and improve staff productivity.

Course Outline

Module 1: Key Concepts of the Service Lifecycle

This module takes a strategic and managerial view of the ITIL Service Lifecycle. Learners will approach the rest of the course with an overview of the ITIL framework firmly in mind. 

Module 2: Communication and Stakeholder Management

This module focuses on ensuring effective communication across all stages of the Service Lifecycle. It also explores the importance of Relationship Management with business and supplier stakeholders. 

Module 3: Integrating Service Management Processes Across the Service Lifecycle

This module examines the impact of Service Strategy on other Lifecycle stages. It also explains how to carry out Service Design with a focus on the Lifecycle. The integration of the inputs and outputs of the Service Management process is also explored. 

Module 4: Managing Services Across the Lifecycle

This module looks at Service Management with a view to managing Services and Service Components throughout the Lifecycle. Learners will explore how to capture the needs of customers and stakeholders and measure whether those needs are being met. There will also be an examination of the associated risks, conflicts, challenges, and Critical Success Factors. 

Module 5: Governance, Roles, People, Competence and the Organization

This module looks at the people involved in the Lifecycle stages in terms of roles, structure, skills, and governance. It also examines the different types of Service Providers and how to assess which is most appropriate. 

Module 6: Measurement

This module explores the options for effectively monitoring the performance of IT Services and Service Management activities. 

Module 7: Implementing and Improving Service Management Capability

This module looks at the need for assessment and improvement within a Service Management practice. It also examines the requirements for a successful implementation of Service Management and the associated technologies. 

Module 8: Exam Preparation

This module describes the format and structure of the MALC exam and gives guidance on preparing for and passing the exam. 

Examination

  • A complex multiple-choice exam with ten scenario-based questions
  • 120 minutes (additional time will be available if English is not your first language)
  • The pass mark is 70% or 35/40
  • Closed-book
  • Earn five credits on successfully passing, to go towards the ITIL Expert certification

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

This module contains a description of the format and structure of the Managing Across the Lifecycle examination. It also offers advice and guidance about what to do before and during the exam.

  • Six months’ access from the date of purchase to complete your training
  • 30 hours of online training content
  • An interactive and engaging training experience
  • Exam voucher
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Searchable microlearning units and modules
  • On/off tracker
  • Access through multiple devices
  • Offline player for studying on the move
  • Access to Orbus’ Learning Ecosystem, including:
    • Detailed personal performance report
    • Enrolment in a community for business and IT professionals
    • Free resource center (articles, case studies, white papers, etc.)
    • Support suite
  • Tutor support
  • Study schedule

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Is this ITIL Managing Across the Lifecycle (MALC) course accredited?

Yes, the course is accredited by PeopleCert, on behalf of Axelos.

What are the prerequisites for this course?

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL 4 Foundation Certificate in IT Service Management and
  • A minimum of 17 credits from Foundation and intermediate levels and
  • Training from an Accredited Training Organization (ATO)

What is the duration of this course?

This course provides 30 hours’ worth of training materials, including learning modules, module level assessments, revision modules, practice exams and additional reference materials that can help you with your exam preparation.

How long can users access this course?

Learners get 6 months of access from the date of purchase.

How long is the exam voucher valid for?

The exam vouchers are valid for 12 months.

How can the exam be taken?

Before booking the exam, please ensure that you hold verified proof that you have the necessary qualifications (a certificate or letter from the examining body). Your exam results may be withheld if this is not provided.

The course includes an exam voucher for the ITIL Managing Across the Lifecycle examination. It can be taken virtually online using a service provided by PeopleCert.

Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

Does the course include a manual?

The course does not require a manual. However, we recommend having a copy of the ITIL Managing Across the Lifecycle, 2011 Edition book to compliment your training.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

What is a revision module?

The revision module is designed to provide learners with a summarized revision of the key topics covered in the course. The module also includes tips and guides that can help learners with their exam preparation.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course. It gives users a reminder when they go off-track. Please note that the tracker is an optional feature that works on a recommended timeframe. It does not have any impact on the duration of user access.

Which is the Learning Management System (LMS) used?

The Docebo LMS is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements to efficiently run this course.

How can I get help?

Once you purchase a course and start learning, you will have access to a support suite. This is dedicated to assisting you through your training. For tutor, technical and administrative support, please mail us on training.support@orbussoftware.com.

This course is delivered by Good e-Learning, which is an accredited training provider.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

Duration of access:
6 months

Training hours:
30 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

Buy Now Request Information Convince My Boss

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Offline mode to study on the move

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Convince Your Boss Email

Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Managing Across the Lifecycle (MALC) Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Managing Across the Lifecycle (MALC). Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-managing-across-the-lifecycle-malc/. As you can see, the exam validates skills that are crucial to our team's success.

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