ITIL® Planning, Protection and Optimization (PPO)

Study for a qualification in ITIL Planning, Protection and Optimization (PPO) by taking an accredited online training course from Good e-Learning!

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ITIL® Planning, Protection and Optimization (PPO)

IT Service Management / ITIL® Planning, Protection and Optimization (PPO)
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 4
  • Exam simulator and revision modules

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Key Features

Duration of access:
6 months

Training hours:
30 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

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Introduction

This practical course gives learners a thorough understanding of planning, protection and optimization practices. The ‘ITIL Planning, Protection and Optimization (PPO)’ certification is one of the four Intermediate ITIL Capability modules. It covers the application of PPO in the ITIL framework. Learners will explore the management of capacity and availability, IT service continuity, information security, and demand.

This online training course has been designed to prepare learners for success in the official ITIL Planning, Protection, and Optimization examination.

This practical course gives learners a thorough understanding of planning, protection and optimization practices. The ‘ITIL Planning, Protection and Optimization (PPO)’ certification is one of the four Intermediate ITIL Capability modules. It covers the application of PPO in the ITIL framework. Learners will explore the management of capacity and availability, IT service continuity, information security, and demand.

This online training course has been designed to prepare learners for success in the official ITIL Planning, Protection, and Optimization examination.

More about the course
The course is perfect for professionals who require a deeper understanding of the planning, protection, and optimization of IT services. Learners are asked to consider how best to design new and updated services, service systems, tools and technology architectures, as well as how to use key metrics.

The course is fully accredited by PeopleCert, an examination institute for its ITIL certification training portfolio. Learners completing the certification exam will be awarded 4 credit units. These can go towards the 22 credits required to gain the ITIL Expert qualification.

Benefits for Individuals

Getting certified in ITIL Planning, Protection and Optimization (PPO) helps professionals demonstrate their knowledge of:

  • Service Management as a practice
  • The ITIL processes, activities, and functions associated with planning, protection, and optimization
  • Capabilities for aligning PPO with the other processes in the ITIL Service Lifecycle
  • The importance of IT Security and its contribution to PPO
  • Technology and implementation considerations for PPO

The course is ideal for managers and support staff in Capacity, Change, Security, Application Support, IT Security, and Service Portfolio management.

Benefits for Organizations

The course has been designed to provide students with a practical understanding of ITIL Service Design processes. It provides guidance for designing and utilizing new and updated services, tools, technology architectures, and metrics that satisfy end-user requirements. Equipping staff with the ITIL PPO training allows organizations to successfully future-proof their service delivery.

Course Outline

Module 1: Introduction to Planning, Protection and Optimization
This module introduces the PPO lifecycle stages and their core concepts and terminology.

Module 2: Capacity Management
This module focuses on the Service Design phase. It covers the process of Capacity Management and how it contributes to PPO practices.

Capacity Management is explored in detail, along with its impact on generating business value. Its policies, principles, and activities are examined within the context of PPO practices. The module also reviews Capacity Management metrics.

Module 3: Availability Management
This module focuses on Availability Management and how it contributes to business value. Key activities, methods, and techniques are also examined in relation to PPO practices.

Module 4: IT Service Continuity Management
This module examines the concepts and principles of IT Service Continuity Management (ITSCM) and its contribution to business value.

ITSCM policies, principles, and activities are examined within the context of PPO practices in each of the four ITSCM lifecycle phases. The module also reviews IT Service Capacity Management metrics.

Module 5: Information Security Management
This module focuses on Information Security Management and how it contributes to business value.

Information Security Management policies, principles and activities are examined within the context of PPO practices. The module also reviews Information Security Management metrics.

Module 6: Demand Management
This module focuses on the basic concepts and principles of Demand Management. It explores the triggers, inputs, and outputs of the Demand Management process.

Demand Management and business activity patterns are described. Demand Management policies, principles, and activities are examined within the context of PPO practices.

The module also explores the concept of managing demand for a service and how it interfaces with service design.

Module 7: PPO Roles and Responsibilities
This module explores the key roles and functions of a number of generic roles within PPO:

  • Process Manager
  • Process Practitioner
  • Capacity Management Process Manager
  • Availability Management Process Manager
  • Service Continuity Process Manager
  • Information Security Management Process Manager

Module 8: Technology and Implementation Considerations
This module outlines the technology that is required for Service Design. It also covers how to evaluate technology and practices for process implementation.

The challenges and risks involved in implementing practices and processes are discussed, along with the Critical Success Factors. The module also explores the technology considerations for planning, protection, and optimization practice.

Module 9: Exam Preparation
This module supports learners preparing for the ITIL Planning, Protection and Optimization exam.

Assessment

The course includes an exam voucher for the ITIL Planning, Protection and Optimization (PPO) examination. This can be taken virtually online using a service provided by PeopleCert.

  • A complex multiple-choice exam with 8 scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn 4 credits on successfully passing

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

  • 6 months’ access from the date of purchase to complete your training
  • 30 hours of online training content
  • Exam voucher
  • Interactive and engaging videos
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Study schedule
  • On/off tracker
  • Searchable microlearning units and modules
  • Accessible through multiple devices
  • Offline player for studying on the move
  • Access to Orbus Learning Ecosystem
    • Detailed personal performance report
    • Community for business and IT professionals
    • Resource Centre (articles, case studies, white papers, etc.)
    • Support Suite
  • Tutor support

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a set of best practices. ITIL provides organizations with directions for effectively managing their IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Is this ITIL Planning, Protection and Optimization course accredited?

Yes, the course is accredited by PeopleCert on behalf of AXELOS.

What are the prerequisites for this course?

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL 4 Foundation Certificate in IT Service Management and
  • Training through an Accredited Training Organization (ATO)

What is the duration of this course?

This course provides 23 hours’ worth of training materials. This includes learning modules, module-level assessments, revision modules, practice exams, and additional reference materials. All of this is designed to support students with their exam preparation.

How long can users access this course?

Learners receive 6 months of access from the purchase date of the course.

How long is the exam voucher valid for?

The exam vouchers are valid for 12 months.

How can the exam be taken?

The course includes an exam voucher for the ITIL Planning, Protection and Optimization examination. The exam can be taken virtually online using a service provided by PeopleCert.

Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

Does the course include a manual?

The course does not require a manual. However, we recommend having a copy of the ITIL Planning, Protection and Optimization 2011 Edition book to compliment your training.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are also timed and scored on the simulator.

What is a revision module?

The revision module is designed to provide learners with a summarized revision of the key topics covered. The module also includes tips and guides that can help learners with their exam preparation work.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course. It gives users a reminder when they go off-track. Please note that the tracker is an optional feature that works on a recommended timeframe. It does not have any impact on the duration of user access.

Which is the Learning Management System (LMS) used?

The Docebo LMS is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements to efficiently run this course.

How can I get help?

Once you purchase a course and start learning, you will have access to a support suite dedicated to assisting you through your training. For tutor, technical and administrative support, please mail us on training.support@orbussoftware.com.

This course is delivered by Good e-Learning, which is a fully accredited training provider.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

Duration of access:
6 months

Training hours:
30 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Buy Now Request Information Convince My Boss

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Offline mode to study on the move

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Convince Your Boss Email

Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Planning, Protection and Optimization (PPO) Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Planning, Protection and Optimization (PPO). Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-planning-protection-and-optimization-ppo/. As you can see, the exam validates skills that are crucial to our team's success.

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