ITIL® Planning, Protection and Optimization (PPO)

Certifying in ITIL Planning, Protection and Optimization (PPO) can help professionals develop their knowledge and understanding of:

• Service management as a practice
• The processes, activities and functions associated with planning, protection and optimization
• Capabilities for aligning PPO with the other processes in the service lifecycle
• The importance of IT security and its contribution to PPO
• Technology and implementation considerations for PPO

The course is ideal for capacity managers, availability managers, change managers, security administrators, application support staff, IT operations managers, network support staff, business continuity managers, security managers, service portfolio managers and supplier relationship managers.

The course has been designed to provide students with a thorough understanding of the ITIL Service Design processes, as well as guidance on how to ensure that new and updated services, service management systems, tools, technology architectures and measurement metrics are designed to satisfy end-user requirements. Training staff will allow organizations to successfully plan, test and implement new services which will require only minimal changes once introduced.  

• Module 1: Introduction to Planning, Protection and Optimization
• Module 2: Capacity Management
• Module 3: Availability Management
• Module 4: IT Service Continuity Management
• Module 5: Information Security Management
• Module 6: Demand Management
• Module 7: PPO Roles and Responsibilities
• Module 8: Technology and Implementation Considerations
• Module 9: Exam Preparation

The course includes an exam voucher for the ITIL Planning, Protection and Optimization (PPO) examination which can be taken virtually online using a service provided by PeopleCert.

• A complex multiple-choice exam with 8 scenario-based questions
• 90 minutes (additional time will be available if English is not your first language)
• Pass mark is 70% or 28/40
• Closed-book
• Earn 4 credits on successfully passing

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Yes, the course is accredited by PeopleCert, on behalf of Axelos.

• ITIL v3 Foundation Certificate in IT Service Management or
• ITIL 4 Foundation Certificate in IT Service Management or
• Training through an Accredited Training Organization (ATO)

This course provides 30 hours’ worth of training materials, including learning modules, module level assessments, revision modules, practice exams and additional reference materials that can help you with your exam preparation.

Learners get 6 months of access from the date of purchase.

Learners get 12 months from the date of purchase to complete their examination.

The course includes an exam voucher for the ITIL Planning, Protection and Optimization (PPO) examination which can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

The course does not require a manual. However, we recommend having a copy of the ITIL Planning, Protection and Optimization 2011 Edition book to compliment your training.

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

The revision module provides learners with a summary of the key topics covered within the course. The module also includes tips and guides that can help learners with their exam preparation.

The online tracker provides an ideal time duration to complete the course and alerts users when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not hold any impact on the duration of access.

Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.

Click here to view the latest system and browser requirements to efficiently run this course.

For tutor, technical and administrative queries please mail us on enquiries@orbussoftware.com.