ITIL® Release, Control and Validation (RCV)

The ITIL Release, Control and Validation (RCV) certification is one of the four intermediate ITIL capability modules.

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ITIL® Release, Control and Validation (RCV)

IT Service Management / ITIL® Release, Control and Validation (RCV)
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 4
  • Exam simulator and revision modules

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Key Features

Duration of access:
6 months

Training hours:
30 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

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Introduction

The ITIL Release, Control and Validation (RCV) certification is one of the four ITIL Intermediate Capability modules. If you are looking to expand on your ITIL Foundation training, this course will provide you with a deeper understanding of the various aspects of Service Management that relate to RCV.

This RCV course covers the processes and functions associated with the practical application of RCV practices, including:

  • Change Management
  • Configuration Management
  • Service Asset Management
  • Service Validation Management
  • Release and Deployment Management
  • Request Fulfillment
  • Service Evaluation
  • Knowledge Management.

This online training course has been designed to provide learners with all the knowledge and preparation required to pass the ITIL Release, Control and Validation (RCV) examination.

Considered as a free-standing qualification, the ITIL Release, Control and Validation certification is ideal for IT professionals and business managers who wish to garner knowledge on how implementing ITIL best practices can cut down service costs and improve the efficiency of key processes. On completing the course, individuals will be able to:

  • Demonstrate an understanding of service and change management
  • Apply RCV processes within the ITIL service lifecycle
  • Drive service transition, service validation and testing
  • Identify the roles and responsibilities in RCV
  • Improve ongoing IT service management
  • Identify challenges, risks and success factors

The course has been developed by industry experts with years of experience in consultancy, training and authoring best-selling ITSM study guides. The course is accredited by PeopleCert, which is licensed by AXELOS as an examination institute for its ITIL certification training portfolio. On passing the certification exam, professionals will be awarded 4 credits to go towards sitting the Managing Across the Lifecycle (MALC) exam and obtaining the ITIL Expert qualification.

More about the course
The ITIL Release, Control and Validation certification is ideal for IT professionals and business managers alike. Anyone tasked with implementing ITIL framework best practices can use this knowledge to cut down service costs and improve the efficiency of key ITIL processes. It is even worth pursuing as a free-standing qualification.

  • On completing the course, individuals will be able to:
  • Demonstrate an understanding of Service and Change Management
  • Apply RCV processes within the ITIL Service Lifecycle
  • Drive Service Transition, Service Validation, and Testing
  • Identify key roles and responsibilities in RCV
  • Improve ongoing IT Service Management
  • Identify challenges, risks and success factors

Experienced industry experts have developed this course, applying their knowledge of consultancy, training, and authoring best-selling ITSM study guides. The course is accredited by PeopleCert, an examination institute with a full ITIL certification training portfolio that is licensed by AXELOS.

On passing the certification exam, learners will be awarded four credits. These can go towards sitting the Managing Across the Lifecycle (MALC) exam and obtaining the ITIL Expert qualification.

Benefits for Individuals

Becoming certified in ITIL Release, Control and Validation can help professionals demonstrate their capabilities in managing transitional changes, validating and testing new services, and aligning release and deployment, all in coordination with the requirements of their organizations.

The course is ideal for Release Managers, IT Operation Managers, Database Administrators, Security Managers, and Security Administrators.

Benefits for Organizations

The course has been designed to examine the ITIL Service Transition processes in detail. It also provides guidance on evaluating change and managing knowledge to improve decision-making processes.

Staff equipped with ITIL RCV skills can enable organizations to successfully plan, test, and implement new services. IT services will also be more aligned with business and user requirements.

Course Outline

Module 1: Introduction to Release, Control and Validation
This module explores the purpose and objectives of the Service Transition phase. It examines the role that RCV plays in Transition, as well as considerations for transition strategy.
Roles and responsibilities within Transition, as well as the planning and activities required, are all discussed.

Module 2: Change Management
This module explores the importance of Change Management in RCV practices. A detailed examination of the policies, principles, and concepts of Change Management is covered. Change Requests, and their flow through the Change Management process, are explained in the context of RCV. The associated metrics and service improvement approaches within Change Management are also explained.

Module 3: Service Asset and Configuration Management
This module describes Service Asset and Configuration Management (SACM) in relation to RCV practices, particularly through the Transition phase. Configuration Items (CIs) are explained alongside SACM policies. The interaction with Service Operation, and the use of metrics, are also explored.

Module 4: Service Validation and Testing
The purposes, scope, and objectives of the Service Validation and Testing (SVT) process within RCV are explored in this module. The content looks at practical applications of the SVT process, focusing on test models, data, and environments.

Module 5: Release and Deployment Management
This module explains the concepts within Release and Deployment Management (RDM), and how the process contributes to RCV. The content explores RDM planning, release building and testing, pilots, deployment, logistics, retirement, risks, and financials.

Module 6: Request Fulfillment
This module covers the Request Fulfillment process within the Service Operation phase. The process is explained in detail, and the module also offers a guide to implementing a self-help service within an organization. Request Fulfillment and its relationship with Release and Deployment Management are covered, including how it is distinct from Incident Management.

Module 7: Change Evaluation
This module explains the Change Evaluation process as part of Service Transition and its contribution to RCV. The content covers the need to evaluate predicted and actual service performance within the context of Risk Management.

Module 8: Knowledge Management
This module covers the core concepts of the Knowledge Management (KM) process within RCV practices. The benefits of deploying a Service Knowledge Management System (SKMS) are demonstrated using examples. The layers of the KM concept, Data-Information-Knowledge-Wisdom (DIKW), are also explored. A practical approach to KM strategy and knowledge transfer is then described.

Module 9: RCV Roles and Responsibilities
This module describes the necessary Service Transition roles and responsibilities within RCV practices. Each role is examined at every stage of the RCV process.

Module 10: Technology and Implementation Considerations
This module covers the technology and implementation considerations that contribute to RCV practices. Technology and tools are evaluated using a Service Design approach. Generic requirements for ITSM technology are also explored.

Module 11: Exam Preparation
This module provides a summary of the previous modules in order to prepare learners for the examination.

Examination

This course includes an exam voucher for the ITIL Release, Control and Validation (RCV) examination, which can be taken virtually online using a service provided by PeopleCert.

  • A complex multiple-choice exam with 8 scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn 4 credits on successfully passing

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

  • Six months’ access from the date of purchase to complete your training
  • 30 hours of online training content
  • An interactive and engaging training experience
  • Exam voucher
  • Exam simulator with two mock/practice exams
  • Additional revision module
  • Searchable microlearning units and modules
  • On/off tracker
  • Access through multiple devices
  • Offline player for studying on the move
  • Access to Orbus’ Learning Ecosystem, including:
    • Detailed personal performance report
    • Enrolment in a community for business and IT professionals
    • Free resource center (articles, case studies, white papers, etc.)
    • Support suite
  • Tutor support
  • Study schedule

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Is the ITIL Release, Control and Validation course accredited?

Yes, the course is accredited by PeopleCert, on behalf of AXELOS.

What are the prerequisites for this course?

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL4 Foundation Certificate in IT Service Management

Training must have taken place through an Accredited Training Organization (ATO)

What is the duration of this course?

This course provides 30 hours’ worth of training materials. This includes learning modules, module-level assessments, revision modules, practice exams, and additional reference materials that can help you with your exam preparation.

How long can users access this course?

Learners receive six months of access from the purchase date of the course.

How long is the exam voucher valid for?

The exam vouchers are valid for 12 months.

How can the exam be taken?

The course includes an exam voucher for the ITIL Release, Control and Validation (RCV) examination which can be taken virtually online using a service provided by PeopleCert.

Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

Does the course include a manual?

The course does not require a manual. However, we recommend having a copy of the ITIL Release, Control and Validation, 2011 Edition book to compliment your training.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations prior to attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are also timed and scored on the simulator.

What is a revision module?

The revision module is designed to provide learners with a summarized revision of the key topics covered in the course. The module also includes tips and guides that can help learners with their exam preparation.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course. It gives users a reminder when they go off-track. Please note that the tracker is an optional feature that works on a recommended timeframe. It does not have any impact on the duration of user access.

Which is the Learning Management System (LMS) used?

The Docebo LMS is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements to efficiently run this course.

How can I get help?

Once you purchase a course and start learning, you will have access to a support suite. This is dedicated to assisting you through your training. For tutor, technical and administrative support, please mail us on enquiries@orbussoftware.com.

This course is delivered by Good e-Learning, which is a fully accredited training provider.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

Duration of access:
6 months

Training hours:
30 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Buy Now Request Information Convince My Boss

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Convince Your Boss Email

Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Release, Control and Validation (RCV) Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Release, Control and Validation (RCV). Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-release-control-and-validation-rcv/. As you can see, the exam validates skills that are crucial to our team's success.

Thank you for your support,

[your name]