ITIL® Release, Control and Validation (RCV)

Becoming certified in ITIL Release, Control and Validation can help professionals demonstrate their capabilities in managing transitional changes, validating and testing new services, and aligning release and deployment, all in coordination with the requirements of their organizations.

The course is ideal for Release Managers, IT Operation Managers, Database Administrators, Security Managers, and Security Administrators.

The course has been designed to examine the ITIL Service Transition processes in detail. It also provides guidance on evaluating change and managing knowledge to improve decision-making processes.

Staff equipped with ITIL RCV skills can enable organizations to successfully plan, test, and implement new services. IT services will also be more aligned with business and user requirements.

Module 1: Introduction to Release, Control and Validation
This module explores the purpose and objectives of the Service Transition phase. It examines the role that RCV plays in Transition, as well as considerations for transition strategy.
Roles and responsibilities within Transition, as well as the planning and activities required, are all discussed.

Module 2: Change Management
This module explores the importance of Change Management in RCV practices. A detailed examination of the policies, principles, and concepts of Change Management is covered. Change Requests, and their flow through the Change Management process, are explained in the context of RCV. The associated metrics and service improvement approaches within Change Management are also explained.

Module 3: Service Asset and Configuration Management
This module describes Service Asset and Configuration Management (SACM) in relation to RCV practices, particularly through the Transition phase. Configuration Items (CIs) are explained alongside SACM policies. The interaction with Service Operation, and the use of metrics, are also explored.

Module 4: Service Validation and Testing
The purposes, scope, and objectives of the Service Validation and Testing (SVT) process within RCV are explored in this module. The content looks at practical applications of the SVT process, focusing on test models, data, and environments.

Module 5: Release and Deployment Management
This module explains the concepts within Release and Deployment Management (RDM), and how the process contributes to RCV. The content explores RDM planning, release building and testing, pilots, deployment, logistics, retirement, risks, and financials.

Module 6: Request Fulfillment
This module covers the Request Fulfillment process within the Service Operation phase. The process is explained in detail, and the module also offers a guide to implementing a self-help service within an organization. Request Fulfillment and its relationship with Release and Deployment Management are covered, including how it is distinct from Incident Management.

Module 7: Change Evaluation
This module explains the Change Evaluation process as part of Service Transition and its contribution to RCV. The content covers the need to evaluate predicted and actual service performance within the context of Risk Management.

Module 8: Knowledge Management
This module covers the core concepts of the Knowledge Management (KM) process within RCV practices. The benefits of deploying a Service Knowledge Management System (SKMS) are demonstrated using examples. The layers of the KM concept, Data-Information-Knowledge-Wisdom (DIKW), are also explored. A practical approach to KM strategy and knowledge transfer is then described.

Module 9: RCV Roles and Responsibilities
This module describes the necessary Service Transition roles and responsibilities within RCV practices. Each role is examined at every stage of the RCV process.

Module 10: Technology and Implementation Considerations
This module covers the technology and implementation considerations that contribute to RCV practices. Technology and tools are evaluated using a Service Design approach. Generic requirements for ITSM technology are also explored.

Module 11: Exam Preparation
This module provides a summary of the previous modules in order to prepare learners for the examination.

This course includes an exam voucher for the ITIL Release, Control and Validation (RCV) examination, which can be taken virtually online using a service provided by PeopleCert.

• A complex multiple-choice exam with 8 scenario-based questions
• 90 minutes (additional time will be available if English is not your first language)
• Pass mark is 70% or 28/40
• Closed-book
• Earn 4 credits on successfully passing

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Yes, the course is accredited by PeopleCert, on behalf of AXELOS.

• ITIL v3 Foundation Certificate in IT Service Management or
• ITIL4 Foundation Certificate in IT Service Management

Training must have taken place through an Accredited Training Organization (ATO)

This course provides 30 hours’ worth of training materials. This includes learning modules, module-level assessments, revision modules, practice exams, and additional reference materials that can help you with your exam preparation.

Learners receive six months of access from the purchase date of the course.

The exam vouchers are valid for 12 months.

The course includes an exam voucher for the ITIL Release, Control and Validation (RCV) examination which can be taken virtually online using a service provided by PeopleCert.

Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

The course does not require a manual. However, we recommend having a copy of the ITIL Release, Control and Validation, 2011 Edition book to compliment your training.

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations prior to attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are also timed and scored on the simulator.

The revision module is designed to provide learners with a summarized revision of the key topics covered in the course. The module also includes tips and guides that can help learners with their exam preparation.

The online tracker provides an ideal time duration to complete the course. It gives users a reminder when they go off-track. Please note that the tracker is an optional feature that works on a recommended timeframe. It does not have any impact on the duration of user access.

The Docebo LMS is integrated into the Orbus Learning Ecosystem.

Click here to view the latest system and browser requirements to efficiently run this course.

Once you purchase a course and start learning, you will have access to a support suite. This is dedicated to assisting you through your training. For tutor, technical and administrative support, please mail us on enquiries@orbussoftware.com.

This course is delivered by Good e-Learning, which is a fully accredited training provider.