ITIL® Release, Control and Validation (RCV)
The ITIL Release, Control and Validation (RCV) certification is one of the four intermediate ITIL capability modules.
Book a DemoITIL® Release, Control and Validation (RCV)
- World’s most widely used ITSM framework
- Accredited by PeopleCert
- 91% average first-time pass rate
- Expert tutor support
- Credits awarded: 4
- Exam simulator and revision modules
Introduction
ITIL, or ‘Information Technology Infrastructure Library’, is a widely adopted and accepted framework of best practices that provides organizations with directions for effectively managing their IT services. The ITIL Release, Control and Validation (RCV) certification is one of the four intermediate ITIL capability modules. It covers the processes and functions associated with change management, configuration management, service asset management, service validation management, release and deployment management, request fulfillment, service evaluation and knowledge management.
This online training course has been designed to provide students with all the knowledge and preparation they require to pass the ITIL Release, Control and Validation (RCV) examination.
Considered as a free-standing qualification, the ITIL Release, Control and Validation certification is ideal for IT professionals and business managers who wish to garner knowledge on how implementing ITIL best practices can cut down service costs and improve the efficiency of key processes. On completing the course, individuals will be able to:
- Demonstrate an understanding of service and change management
- Apply RCV processes within the ITIL service lifecycle
- Drive service transition, service validation and testing
- Identify the roles and responsibilities in RCV
- Improve ongoing IT service management
- Identify challenges, risks and success factors
The course has been developed by industry experts with years of experience in consultancy, training and authoring best-selling ITSM study guides. The course is accredited by PeopleCert, which is licensed by AXELOS as an examination institute for its ITIL certification training portfolio. On passing the certification exam, professionals will be awarded 4 credits to go towards sitting the Managing Across the Lifecycle (MALC) exam and obtaining the ITIL Expert qualification.
Benefits for Individuals
Becoming certified in ITIL Release, Control and Validation can help professionals demonstrate their capabilities in effectively managing transitional changes, validating and testing new services and aligning release and deployment with the requirements of their organizations.
The course is ideal for release managers, IT operation managers, database administrators, security managers and security administrators.
Benefits for Organizations
The course has been designed to provide a thorough look at the ITIL service transition processes, as well as guidance on evaluating change and managing knowledge to improve decision-making processes. Training staff will allow organizations to successfully plan, test and implement new services aligned with their business and user requirements.
Course Outline
- Module 1: Introduction to Release, Control and Validation
- Module 2: Change Management
- Module 3: Service Asset and Configuration Management
- Module 4: Service Validation and Testing
- Module 5: Release and Deployment Management
- Module 6: Request Fulfillment
- Module 7: Change Evaluation
- Module 8: Knowledge Management
- Module 9: RCV Roles and Responsibilities
- Module 10: Technology and Implementation Considerations
- Module 11: Exam Preparation
Examination
This course includes an exam voucher for the ITIL Release, Control and Validation (RCV) examination, which can be taken virtually online using a service provided by PeopleCert.
- A complex multiple-choice exam with 8 scenario-based questions
- 90 minutes (additional time will be available if English is not your first language)
- Pass mark is 70% or 28/40
- Closed-book
- Earn 4 credits on successfully passing
Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.
- 6 months’ access from the date of purchase to complete your training
- 30 hours of online training content
- Exam voucher
- Interactive and engaging videos
- Exam simulator with two mock/practice exams
- Additional revision modules
- Study schedule
- On/off tracker
- Searchable microlearning units and modules
- Accessible through multiple devices
- Offline player for studying on the move
- Access to Orbus Learning Ecosystem
- Detailed personal performance report
- Community for business and IT professionals
- Resource Centre (articles, case studies, white papers, etc.)
- Support Suite
- Tutor support
What is ITIL?
ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.
Who owns ITIL?
ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.
Is the ITIL Release, Control and Validation course accredited?
Yes, the course is accredited by PeopleCert, on behalf of AXELOS.
What are the prerequisites for this course?
- ITIL v3 Foundation Certificate in IT Service Management or
- ITIL4 Foundation Certificate in IT Service Management or
- Training through an Accredited Training Organization (ATO)
What is the duration of this course?
This course provides 30 hours’ worth of training materials, including learning modules, module level assessments, revision modules, practice exams and additional reference materials that can help you with your exam preparation.
What is the duration of course access?
Learners get 6 months of access from the date of purchase.
How long is the exam voucher valid for?
Learners get 12 months from the date of purchase to book and complete the examination.
How can the exam be taken?
The course includes an exam voucher for the ITIL Release, Control and Validation (RCV) examination which can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.
For any further information, please contact us on enquiries@orbussoftware.com.
Does the course include a manual?
The course does not require a manual. However, we recommend having a copy of the ITIL Release, Control and Validation, 2011 Edition book to compliment your training.
What is an exam simulator?
The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.
What is a revision module?
The revision module provides learners with a summary of the key topics covered within the course. The module also includes tips and guides that can help learners with their exam preparation.
How does the on/off tracker work?
The online tracker provides an ideal time duration to complete the course and alerts users when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not hold any impact on the duration of access.
Which is the Learning Management System (LMS) used?
Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.
What are the minimum system and browser requirements?
Click here to view the latest system and browser requirements to efficiently run this course.
How can I get help?
For tutor, technical and administrative queries please mail us on enquiries@orbussoftware.com.
This course is delivered by Good e-Learning who are the accredited training provider.
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Key Features
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Duration of access: 6 months
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Training hours: 30 hours
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Accredited by: PeopleCert
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Training delivered by: Good e-Learning Ltd.
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Browser & System Requirements
This page carries the minimum browser and system requirements for Orbus eLearning and a few technical limitations we should keep you aware of. For any further questions, contact our support team on support@orbussoftware.com.
Supported desktop and browsers
Minimum
Windows:
Internet Explorer 11
Microsoft Edge*
Mozilla Firefox*
Google Chrome*
Mac:
Safari*
Mozilla Firefox*
Google Chrome*
Mobile
iOS: Default browsers in version 10 and above
Android: Default browser in version 6.0 and above
Recommended
Last two major releases of the recommended browsers.
Supported mobile operating systems
Minimum
iOS 10
Android 6.0
Recommended
Last two major releases of the
recommended operating systems.
PC Users
Minimum
Windows Vista
Recommended
MS Windows 8 (or higher)**
Mac Users
Minimum
OS X 10.5 or higher
Recommended
OSX (Last two major releases)
Internet Download Speed
Minimum
0.768 Mbps
Recommended
1.5 Mbps
Internet Upload Speed
Minimum
0.384 Mbps
Recommended
1 Mbps
RAM
Minimum
1024 MB
Recommended
2 GB
Other Browser Settings
Minimum
JavaScript must be enabled
Cookies must be enabled
Local Storage must be enabled
Please Note:
* Browser
- If the learning management system (LMS) does not open, please check that your browser is not blocking the pop-up.
- Microsoft Edge, Firefox, Chrome and Safari follow a continuous release policy that makes difficult to fix a minimum version. For this reason, following the market recommendation our LMS provider, Docebo, will support only the last 2 major versions of each of these browsers.
** Operating System
Windows XP is no longer supported by its original vendor, Microsoft, but if your organization has internal policies that have extended the use of Windows XP, our LMS provider, Docebo, recommends that your PCs be migrated to MS Windows 8 or above at your earliest convenience. Docebo strongly recommends that clients maintain updated operating systems (both desktop and mobile) aligned to the latest release made available by the respective vendors.
Convince Your Boss Email
Dear [your boss's name]:
I'd like to expand and prove my technical skills by earning a ITIL® Release, Control and Validation (RCV) Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.
When I pass this certification, you'll have proof of my ability to work with ITIL® Release, Control and Validation (RCV). Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.
Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-release-control-and-validation-rcv/. As you can see, the exam validates skills that are crucial to our team's success.
Thank you for your support,
[your name]
