ITIL® Release, Control and Validation (RCV)

The ITIL Release, Control and Validation certification is ideal for IT professionals and business managers alike. Anyone tasked with implementing ITIL framework best practices can use this knowledge to cut down service costs and improve the efficiency of key ITIL processes. It is even worth pursuing as a free-standing qualification.

• On completing the course, individuals will be able to:
• Demonstrate an understanding of Service and Change Management
• Apply RCV processes within the ITIL Service Lifecycle
• Drive Service Transition, Service Validation, and Testing
• Identify key roles and responsibilities in RCV
• Improve ongoing IT Service Management
• Identify challenges, risks and success factors

Experienced industry experts have developed this course, applying their knowledge of consultancy, training, and authoring best-selling ITSM study guides. The course is accredited by PeopleCert, an examination institute with a full ITIL certification training portfolio that is licensed by AXELOS.

On passing the certification exam, learners will be awarded four credits. These can go towards sitting the Managing Across the Lifecycle (MALC) exam and obtaining the ITIL Expert qualification.

Module 1: Introduction to Release, Control and Validation
This module explores the purpose and objectives of the Service Transition phase. It examines the role that RCV plays in Transition, as well as considerations for transition strategy.
Roles and responsibilities within Transition, as well as the planning and activities required, are all discussed.

Module 2: Change Management
This module explores the importance of Change Management in RCV practices. A detailed examination of the policies, principles, and concepts of Change Management is covered. Change Requests, and their flow through the Change Management process, are explained in the context of RCV. The associated metrics and service improvement approaches within Change Management are also explained.

Module 3: Service Asset and Configuration Management
This module describes Service Asset and Configuration Management (SACM) in relation to RCV practices, particularly through the Transition phase. Configuration Items (CIs) are explained alongside SACM policies. The interaction with Service Operation, and the use of metrics, are also explored.

Module 4: Service Validation and Testing
The purposes, scope, and objectives of the Service Validation and Testing (SVT) process within RCV are explored in this module. The content looks at practical applications of the SVT process, focusing on test models, data, and environments.

Module 5: Release and Deployment Management
This module explains the concepts within Release and Deployment Management (RDM), and how the process contributes to RCV. The content explores RDM planning, release building and testing, pilots, deployment, logistics, retirement, risks, and financials.

Module 6: Request Fulfillment
This module covers the Request Fulfillment process within the Service Operation phase. The process is explained in detail, and the module also offers a guide to implementing a self-help service within an organization. Request Fulfillment and its relationship with Release and Deployment Management are covered, including how it is distinct from Incident Management.

Module 7: Change Evaluation
This module explains the Change Evaluation process as part of Service Transition and its contribution to RCV. The content covers the need to evaluate predicted and actual service performance within the context of Risk Management.

Module 8: Knowledge Management
This module covers the core concepts of the Knowledge Management (KM) process within RCV practices. The benefits of deploying a Service Knowledge Management System (SKMS) are demonstrated using examples. The layers of the KM concept, Data-Information-Knowledge-Wisdom (DIKW), are also explored. A practical approach to KM strategy and knowledge transfer is then described.

Module 9: RCV Roles and Responsibilities
This module describes the necessary Service Transition roles and responsibilities within RCV practices. Each role is examined at every stage of the RCV process.

Module 10: Technology and Implementation Considerations
This module covers the technology and implementation considerations that contribute to RCV practices. Technology and tools are evaluated using a Service Design approach. Generic requirements for ITSM technology are also explored.

Module 11: Exam Preparation
This module provides a summary of the previous modules in order to prepare learners for the examination.

This course includes an exam voucher for the ITIL Release, Control and Validation (RCV) examination, which can be taken virtually online using a service provided by PeopleCert.

• A complex multiple-choice exam with 8 scenario-based questions
• 90 minutes (additional time will be available if English is not your first language)
• Pass mark is 70% or 28/40
• Closed-book
• Earn 4 credits on successfully passing

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

Becoming certified in ITIL Release, Control and Validation can help professionals demonstrate their capabilities in managing transitional changes, validating and testing new services, and aligning release and deployment, all in coordination with the requirements of their organizations.

The course is ideal for Release Managers, IT Operation Managers, Database Administrators, Security Managers, and Security Administrators.

The course has been designed to examine the ITIL Service Transition processes in detail. It also provides guidance on evaluating change and managing knowledge to improve decision-making processes.

Staff equipped with ITIL RCV skills can enable organizations to successfully plan, test, and implement new services. IT services will also be more aligned with business and user requirements.