ITIL® Service Design (SD)

Study for your qualification in ITIL Service Design (SD) by taking an accredited online training course from Good e-Learning!

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ITIL® Service Design (SD)

IT Service Management / ITIL® Service Design (SD)
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 3
  • Exam simulator and revision modules

Introduction

ITIL, or ‘Information Technology Infrastructure Library’, is the world’s most widely adopted and accepted framework of IT service management (ITSM) best practices. It provides organizations with succinct directions for effectively managing their IT services.

The ITIL Service Design (SD) certification is one of the five intermediate ITIL Lifecycle modules. It focuses on the design of IT services, including how to design architectures, processes, policies and crucial documentation. This is a key process that contributes to the continued improvement and development of services.

This online training course has been designed by industry experts to provide students with all the knowledge and preparation they require to pass the ITIL Service Design examination. 

This fully-accredited online training course provides professionals with an introduction to the purpose, principles and processes of ITIL service design, helping them to efficiently organize and implement this part of the ITIL service lifecycle. The course provides useful insights into the management and control of activities associated with the SD process.

This course is accredited by PeopleCert, which is licensed by AXELOS as an examination institute for its ITIL certification training portfolio.

Benefits for Individuals

The ITIL Service Design (SD) online training course is ideal for professionals involved directly or indirectly in the design process for IT services. This includes capacity managers, availability managers, service level managers, business continuity managers and service portfolio managers. The course is also relevant to CIOs, CTOs, IT consultants, audit managers and other IT professionals involved in IT service design.

On successfully passing the exam, students will earn three credits to go towards taking the ITIL Managing Across the Lifecycle (MALC) exam and obtaining the ITIL Expert qualification.

Benefits for Organizations

A good service design strategy can improve the alignment of IT services with the rest of a business. This course provides guidance on how to develop designs for products and services that meet the immediate and ongoing needs of an organization. Adopting and training employees in the SD process can also help organizations to ensure consistency in their service design practices.

Course Outline

  • Module 1: An Introduction to Service Design
  • Module 2: Service Design Principles
  • Module 3: Service Design Processes
  • Module 4: Service Design Technology Related Activities
  • Module 5: Organizing for Service Design
  • Module 6: Technology Considerations
  • Module 7: Implementation and Improvement of Service Design
  • Module 8: Challenges, Critical Success Factors and Risks
  • Module 9: Exam Preparation

Examination

The course includes a free exam voucher for the ITIL Service Design (SD) examination, which can be taken virtually online using a service provided by PeopleCert.

  • A complex multiple-choice exam with 8 scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn 3 credits on successfully passing

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

  • 6 months’ access from the date of purchase to complete your training
  • 20 hours of online training content
  • Exam voucher
  • Interactive and engaging videos
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Study schedule
  • On/off tracker
  • Searchable microlearning units and modules
  • Accessible through multiple devices
  • Offline player for studying on the move
  • Access to Orbus Learning Ecosystem
    • Detailed personal performance report
    • Community for business and IT professionals
    • Resource Centre (articles, case studies, white papers, etc.)
    • Support Suite
  • Tutor support

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Is the ITIL Service Design course accredited?

Yes, the course is accredited by PeopleCert, on behalf of AXELOS.

What are the prerequisites for this course?

  • ITIL v3 Foundation Certificate in IT Service Management OR
  • ITIL4 Foundation Certificate in IT Service Management OR
  • Training through an Accredited Training Organization (ATO)

What is the duration of this course?

This course provides 20 hours’ worth of training materials, including all the learning modules, module level assessments, revision modules, practice exams and additional reference materials designed to help with your exam preparation.

What is the duration of course access?

Learners get 6 months of access from the date of purchase.

How long is the exam voucher valid for?

Learners get 12 months from the date of purchase to book and complete the examination.

How can the exam be taken?

The course includes an exam voucher for the ITIL Service Design examination, which can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

Does the course include a manual?

The course does not require a manual. However, we recommend having a copy of the ITIL Service Design, 2011 Edition to compliment your training.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

What is a revision module?

The revision module is an additional module designed to provide learners with a summarised revision of the key topics covered within the course that are important from the perspective of the examination. The module also includes tips and guides that can help learners in their exam preparation.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course and gives users a reminder when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not have any impact on the duration of access.

Which Learning Management System (LMS) is the course hosted on?

Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements to efficiently run this course.

How can I get help?

Once you purchase a course and start learning, we have a support suite dedicated to assist you through your training. For tutor, technical and administrative support, please mail us on training.support@orbussoftware.com.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

  • Duration of access: 6 months

  • Training hours: 20 hours

  • Accredited by: PeopleCert

  • Training delivered by: Good e-Learning Ltd.

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I'd like to expand and prove my technical skills by earning a ITIL® Service Design (SD) Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Service Design (SD). Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-service-design-sd/. As you can see, the exam validates skills that are crucial to our team's success.

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