ITIL® Service Design (SD)

The ITIL Service Design (SD) online training course is ideal for professionals involved directly or indirectly in the design process for IT services. This includes capacity managers, availability managers, service level managers, business continuity managers and service portfolio managers. The course is also relevant to CIOs, CTOs, IT consultants, audit managers and other IT professionals involved in IT service design.

On successfully passing the exam, students will earn three credits to go towards taking the ITIL Managing Across the Lifecycle (MALC) exam and obtaining the ITIL Expert qualification.

A good service design strategy can improve the alignment of IT services with the rest of a business. This course provides guidance on how to develop designs for products and services that meet the immediate and ongoing needs of an organization. Adopting and training employees in the SD process can also help organizations to ensure consistency in their service design practices.

• Module 1: An Introduction to Service Design
• Module 2: Service Design Principles
• Module 3: Service Design Processes
• Module 4: Service Design Technology Related Activities
• Module 5: Organizing for Service Design
• Module 6: Technology Considerations
• Module 7: Implementation and Improvement of Service Design
• Module 8: Challenges, Critical Success Factors and Risks
• Module 9: Exam Preparation

The course includes a free exam voucher for the ITIL Service Design (SD) examination, which can be taken virtually online using a service provided by PeopleCert.

• A complex multiple-choice exam with 8 scenario-based questions
• 90 minutes (additional time will be available if English is not your first language)
• Pass mark is 70% or 28/40
• Closed-book
• Earn 3 credits on successfully passing

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Yes, the course is accredited by PeopleCert, on behalf of AXELOS.

• ITIL v3 Foundation Certificate in IT Service Management OR
• ITIL4 Foundation Certificate in IT Service Management OR
• Training through an Accredited Training Organization (ATO)

This course provides 20 hours’ worth of training materials, including all the learning modules, module level assessments, revision modules, practice exams and additional reference materials designed to help with your exam preparation.

Learners get 6 months of access from the date of purchase.

Learners get 12 months from the date of purchase to book and complete the examination.

The course includes an exam voucher for the ITIL Service Design examination, which can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

The course does not require a manual. However, we recommend having a copy of the ITIL Service Design, 2011 Edition to compliment your training.

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

The revision module is an additional module designed to provide learners with a summarised revision of the key topics covered within the course that are important from the perspective of the examination. The module also includes tips and guides that can help learners in their exam preparation.

The online tracker provides an ideal time duration to complete the course and gives users a reminder when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not have any impact on the duration of access.

Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.

Click here to view the latest system and browser requirements to efficiently run this course.

Once you purchase a course and start learning, we have a support suite dedicated to assist you through your training. For tutor, technical and administrative support, please mail us on training.support@orbussoftware.com.