ITIL® Service Design (SD)

Our ITIL Service Design course is fully-accredited and delivers a comprehensive introduction to the purpose, principles, and processes of the module. It provides useful insights into the management and control of activities associated with the SD journey. Students will learn to efficiently organize and implement Service Design as part of their organization’s IT service lifecycle.

This course is accredited by PeopleCert, which is licensed by AXELOS as an examination institute for the ITIL certification training portfolio. In order to sit the ITIL Service Design exam, students must first get certified in ITIL Foundation.

Module 1: An Introduction to Service Design
The first module introduces the context for Service Design within the ITIL Service Lifecycle. The purpose, goals, and objectives of SD and its associated inputs and outputs are all examined.

Module 2: Service Design Principles
This module asks learners to interpret and analyze Service Design principles, techniques, and relationships. They are then invited to apply these principles to the design of service solutions.

Module 3: Service Design Processes
This module examines the management and supervision of ITIL Service Design processes. Each process is examined in turn from the perspective of a manager. This provides practitioners with a means to understand, oversee, and judge the effectiveness of SD processes.

Module 4: Service Design Technology Related Activities
This module discusses ITIL Service Design in the context of requirements engineering, as well as data, information, and application management.

Module 5: Organizing for Service Design
This module explains the roles, responsibilities, and capabilities within service design. It also explores how to assign key roles.

Module 6: Technology Considerations
This module asks learners to interpret and analyze technology considerations within service design, including various service management tools.

Module 7: Implementation and Improvement of Service Design
This module addresses the issues associated with the implementation of service design processes, as well as the prerequisites for success. It covers a six-stage approach to implementation.

Module 8: Challenges, Critical Success Factors and Risks
Learners completing this module will be familiar with the risks associated with service design. They will also be able to identify several critical success factors.

Module 9: Exam Preparation
This module offers a summary of the course to help students prepare for the ITIL Service Design (SD) examination.

The course includes an exam voucher for the ITIL Service Design (SD) examination, which can be taken virtually online using a service provided by PeopleCert.

• Students must keep the following information in mind about the ITIL Service Design exam:
• A complex multiple-choice exam with 8 scenario-based questions
• 90 minutes (additional time will be available if English is not your first language)
• The pass mark is 70% or 28/40
• Closed-book

Earn 3 credits on successfully passing to go towards taking the Managing Across the Lifecycle (MALC) exam

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCertwebsite for more information and guidance.

Professionals involved directly, or indirectly, in the design and implementation of IT services can benefit immensely from ITIL Service Delivery’s best practices.

Capacity Managers, Availability Managers, Service Level Managers, Business Continuity Managers, and Service Portfolio Managers are all expected to perform an SD role. The course is also relevant to CIOs, CTOs, IT Consultants, Audit Managers, and other IT professionals involved in IT service design.

Successful students will earn three credits to go towards taking the ITIL Managing Across the Lifecycle (MALC) exam. This is a mandatory step towards obtaining the ITIL Expert qualification.

Designing an effective service design strategy helps align the delivery of IT services with overall business operations. This course provides guidance on how to develop designs for products and services. This will help ITIL practitioners to consistently meet the immediate and ongoing needs of their organizations.