ITIL® Service Design (SD)

Professionals involved directly, or indirectly, in the design and implementation of IT services can benefit immensely from ITIL Service Delivery’s best practices.

Capacity Managers, Availability Managers, Service Level Managers, Business Continuity Managers, and Service Portfolio Managers are all expected to perform an SD role. The course is also relevant to CIOs, CTOs, IT Consultants, Audit Managers, and other IT professionals involved in IT service design.

Successful students will earn three credits to go towards taking the ITIL Managing Across the Lifecycle (MALC) exam. This is a mandatory step towards obtaining the ITIL Expert qualification.

Designing an effective service design strategy helps align the delivery of IT services with overall business operations. This course provides guidance on how to develop designs for products and services. This will help ITIL practitioners to consistently meet the immediate and ongoing needs of their organizations.

Module 1: An Introduction to Service Design
The first module introduces the context for Service Design within the ITIL Service Lifecycle. The purpose, goals, and objectives of SD and its associated inputs and outputs are all examined.

Module 2: Service Design Principles
This module asks learners to interpret and analyze Service Design principles, techniques, and relationships. They are then invited to apply these principles to the design of service solutions.

Module 3: Service Design Processes
This module examines the management and supervision of ITIL Service Design processes. Each process is examined in turn from the perspective of a manager. This provides practitioners with a means to understand, oversee, and judge the effectiveness of SD processes.

Module 4: Service Design Technology Related Activities
This module discusses ITIL Service Design in the context of requirements engineering, as well as data, information, and application management.

Module 5: Organizing for Service Design
This module explains the roles, responsibilities, and capabilities within service design. It also explores how to assign key roles.

Module 6: Technology Considerations
This module asks learners to interpret and analyze technology considerations within service design, including various service management tools.

Module 7: Implementation and Improvement of Service Design
This module addresses the issues associated with the implementation of service design processes, as well as the prerequisites for success. It covers a six-stage approach to implementation.

Module 8: Challenges, Critical Success Factors and Risks
Learners completing this module will be familiar with the risks associated with service design. They will also be able to identify several critical success factors.

Module 9: Exam Preparation
This module offers a summary of the course to help students prepare for the ITIL Service Design (SD) examination.

The course includes an exam voucher for the ITIL Service Design (SD) examination, which can be taken virtually online using a service provided by PeopleCert.

• Students must keep the following information in mind about the ITIL Service Design exam:
• A complex multiple-choice exam with 8 scenario-based questions
• 90 minutes (additional time will be available if English is not your first language)
• The pass mark is 70% or 28/40
• Closed-book

Earn 3 credits on successfully passing to go towards taking the Managing Across the Lifecycle (MALC) exam

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCertwebsite for more information and guidance.

ITIL, or ‘Information Technology Infrastructure Library’, is a set of best practices. ITIL provides organizations with directions for effectively managing their IT services.

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Yes, the ITIL Service Design course is accredited by PeopleCert on behalf of AXELOS.

• ITIL v3 Foundation Certificate in IT Service Management or
• ITIL 4 Foundation Certificate in IT Service Management or
• Training through an Accredited Training Organization (ATO)

This course provides 20 hours’ worth of training materials. This includes learning modules, module-level assessments, revision modules, and practice exams. Learners also receive additional reference materials that can help with exam preparation.

Learners receive 6 months of access from the purchase date of the course.

The exam vouchers are valid for 12 months.

The course includes an exam voucher for the ITIL Service Design examination. This can be taken virtually online using a service provided by PeopleCert.

Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

The course does not require a manual. However, we recommend having a copy of the ITIL Service Design, 2011 Edition to compliment your training.

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are also timed and scored on the simulator.

The revision module is designed to provide learners with a summarized revision of the key topics covered within the course. The module also includes tips and guides that can help learners with their exam preparation.

The online tracker provides an ideal time duration to complete the course. It gives users a reminder when they go off-track.

Please note that the tracker is an optional feature that works on a recommended timeframe. It does not have any impact on the duration of user access.

The Docebo LMS is integrated into the Orbus Learning Ecosystem.

Click here to view the latest system and browser requirements for efficiently running this course.

Once you purchase a course and start learning, you will have access to a support suite. The suite is dedicated to assisting you through your training. For tutor, technical, and administrative support, please contact us on training.support@orbussoftware.com.