ITIL® Service Offerings and Agreements (SOA)

Study for a qualification in ITIL Service Offerings & Agreements (SOA) by taking an accredited online training course from Good e-Learning!

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ITIL® Service Offerings and Agreements (SOA)

IT Service Management / ITIL® Service Offerings and Agreements (SOA)
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 4
  • Exam simulator and revision modules

Introduction

ITIL, or ‘Information Technology Infrastructure Library’, is a widely adopted and accepted framework of best practices that provides organizations with directions for effectively managing their IT services. The ITIL Service Offerings and Agreement (SOA) certification is one of the four intermediate ITIL capability modules. It focuses on the basics of IT service management as a practice.

This online training course helps professionals demonstrate knowledge of how the five stages of the ITIL lifecycle can offer value to organizations. The course has been designed by industry experts to provide students with all the knowledge and preparation they require to pass the ITIL Service Offerings and Agreements (SOA) examination.  

This fully accredited online training course provides professionals with insight into the principles, objectives, processes, methods and functions within the SOA framework. Candidates will acquire a comprehensive understanding of the processes and functions within SOA, along with key associated technological and implementation considerations.

The course has been developed by industry experts with years of experience in consultancy, training and authoring best-selling ITSM study guides. The course is accredited by PeopleCert, which is licensed by AXELOS as an examination institute for its ITIL certification training portfolio. On passing the certification exam, professionals will be awarded 4 credit units to go towards sitting the Managing Across the Lifecycle (MALC) exam and obtaining the ITIL Expert qualification.

Benefits for Individuals

This online training course is ideal for anyone working within an organization that has adopted ITIL for IT service operations related to service portfolio management, service catalog management, service level management, demand management, supplier management, financial management and business relationship management. The course is suitable for IT managers, IT finance managers, capacity managers, availability managers, service level managers, business continuity managers, service portfolio managers and supplier relationship managers.

Benefits for Organizations

The ITIL SOA framework covers a wide range of service areas, including supplier management, service catalog management, service level agreements and financial management. Adopting the SOA framework and training staff can help organizations align their efforts and expenditure with key returns on investment (ROIs).

Course Outline

  • Module 1: An Introduction to Service Offerings and Agreements
  • Module 2: Service Portfolio Management
  • Module 3: Service Catalogue Management
  • Module 4: Service Level Management
  • Module 5: Demand Management
  • Module 6: Supplier Management
  • Module 7: Financial Management
  • Module 8: Business Relationship Management
  • Module 9: SOA Roles and Responsibilities
  • Module 10: Technology and Implementation Considerations
  • Module 11: Exam Preparation

Examination

The course includes an exam voucher for the ITIL Service Offerings and Agreements examination, which can be taken virtually online using a service provided by PeopleCert.

  • A complex multiple-choice exam with 8 scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn 4 credits on successfully passing

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

  • 6 months’ access from the date of purchase to complete your training
  • 30 hours of online training content
  • Exam voucher
  • Interactive and engaging videos
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Study schedule
  • On/off tracker
  • Searchable microlearning units and modules
  • Accessible through multiple devices
  • Offline player for studying on the move
  • Access to Orbus Learning Ecosystem
    • Detailed personal performance report
    • Community for business and IT professionals
    • Resource Centre (articles, case studies, white papers, etc.)
    • Support Suite
  • Tutor support

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Is the ITIL Service Offerings and Agreements course accredited?

Yes, the course is accredited by PeopleCert, on behalf of AXELOS.

What are the prerequisites for this course?

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL4 Foundation Certificate in IT Service Management or
  • Training through an Accredited Training Organization (ATO)

What is the duration of this course?

This course provides 30 hours’ worth of training materials. This includes learning modules, module level assessments, revision modules, practice exams and additional reference materials that can help you with your exam preparation.

What is the duration of course access?

Learners get 6 months of access from the date of purchase.

How long is the exam voucher valid for?

Learners get 12 months from the date of purchase to book and complete the examination.

How can the exam be taken?

The course includes an exam voucher for the ITIL Service Operation examination which can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

Does the course include a manual?

The course does not require a manual. However, we recommend having a copy of the ITIL Service Offerings and Agreements, 2011 Edition book to compliment your training.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

What is a revision module?

The revision module provides learners with a summary of the key topics covered within the course. The module also includes tips and guides that can help learners with their exam preparation.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course and alerts users when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not hold any impact on the duration of access.

Which is the Learning Management System (LMS) used?

Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements to efficiently run this course.

How can I get help?

For tutor, technical and administrative queries please mail us on enquiries@orbussoftware.com.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

  • Duration of access: 6 months

  • Training hours: 30 hours

  • Accredited by: PeopleCert

  • Training delivered by: Good e-Learning Ltd.

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Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Service Offerings and Agreements (SOA) Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Service Offerings and Agreements (SOA). Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-service-offerings-and-agreements-soa/. As you can see, the exam validates skills that are crucial to our team's success.

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