ITIL® Service Operation (SO)

Study for a qualification in ITIL Service Operation (SO) by taking an accredited online training course from Good e-Learning!

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ITIL® Service Operation (SO)

IT Service Management / ITIL® Service Operation (SO)
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 3
  • Exam simulator and revision modules

Introduction

ITIL, or ‘Information Technology Infrastructure Library’, is the most widely adopted and accepted IT service management (ITSM) framework in the world. It offers a set of best practices that provide organizations with directions for effectively managing their IT services.

The ITIL Service Operation (SO) certification is one of the five intermediate ITIL Lifecycle modules. It enables professionals to coordinate and execute the day-to-day management of the processes, activities and infrastructures responsible for the delivery of IT products and services. This includes addressing service failures, fulfilling user requests and carrying out routine maintenance work.

This online training course has been designed by industry experts to provide students with all the knowledge and preparation they require to pass the ITIL Service Operation examination.

This fully-accredited online training course provides professionals with insight into the purpose, principles and processes involved in the service operation stage of the IT lifecycle. Completing this course can help learners demonstrate a good understanding of how to implement SO best practices. This includes how to address challenges and determine critical success factors.

The course has been developed by industry experts with years of experience in consultancy and training, as well as authoring best-selling ITSM study guides. The course is accredited by PeopleCert, which is licensed by AXELOS as an examination institute for its ITIL certification training portfolio. On passing the certification exam, professionals will be awarded 3 credits to go towards the 17 required to sit the Managing Across the Lifecycle (MALC) exam, as well as the 22 needed to obtain the ‘ITIL Expert’ qualification.

Benefits for Individuals

The efficient delivery of agreed IT services is important for customer satisfaction and business growth. By reducing the risks associated with service outages, employees can build up the confidence that businesses and customers have in IT.

Efficient delivery requires adequate knowledge of the processes, technology and activities associated with the delivery of a service. This makes this course relevant for any professionals involved in the management of services, as well as anyone who seeks to gather in-depth knowledge on the industry best practices documented in the ITIL Service Operation (SO) publication. This includes release managers, application support staff, security administrators, operation managers, helpdesk service staff, incident managers, network support staff and security managers.

This online training course offers everything professionals require to prepare for, take and pass the ITIL Service Operation examination.

Benefits for Organizations

With the advent of digital technology like cloud computing and mobile phones, having good IT services is essential for delivering value to customers. ITIL service operation lays a lot of emphasis on measuring experience from the perspective of users who interact with products or services. This aims to provide stakeholders with knowledge on the controls, capabilities, processes and functions required to deliver services.

This online training course offers all the knowledge students need to follow the principles of ITIL service operation, demonstrate specialized capabilities and help IT staff in making business operations more efficient, reliable and cost-effective.

Course Outline

  • Module 1: An Introduction to Service Operation
  • Module 2: Service Operation Principles
  • Module 3: Service Operation Processes
  • Module 4: Common Service Operation Activities
  • Module 5: Organizing for Service Operation
  • Module 6: Technology Considerations
  • Module 7: Implementing Service Operation
  • Module 8: Challenges, Critical Success Factors and risks

Examination

The course includes an exam voucher for the ITIL Service Operation examination, which can be taken virtually online using a service provided by PeopleCert.

  • A complex multiple-choice exam with 8 scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn 3 credits on successful completion

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

  • 6 months’ access from the date of purchase to complete your training
  • 23 hours of online training content
  • Exam voucher
  • Interactive and engaging videos
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Study schedule
  • On/off tracker
  • Searchable microlearning units and modules
  • Accessible through multiple devices
  • Offline player for studying on the move
  • Access to Orbus Learning Ecosystem
    • Detailed personal performance report
    • Community for business and IT professionals
    • Resource Centre (articles, case studies, white papers, etc.)
    • Support Suite
  • Tutor support

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Is this ITIL Service Operation course accredited?

Yes, the course is accredited by PeopleCert, on behalf of AXELOS.

What are the prerequisites for this course?

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL4 Foundation Certificate in IT Service Management or
  • Training through an Accredited Training Organization (ATO)

What is the duration of this course?

This course provides 23 hours’ worth of training materials. This includes learning modules, module level assessments, revision modules, practice exams and additional reference materials that can help you with your exam preparation.

What is the duration of course access?

Learners get 6 months of access from the date of purchase.

How long is the exam voucher valid for?

Learners get 12 months from the date of purchase to book and complete the examination.

How can the exam be taken?

The course includes an exam voucher for the ITIL Service Operation examination, which can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

Does the course include a manual?

The course does not require a manual. However, we recommend having a copy of the ITIL® Service Operation, 2011 Edition book to compliment your training.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

What is a revision module?

The revision module provides learners with a summary of the key topics covered within the course. The module also includes tips and guides that can help learners with their exam preparation.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course and alerts users when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not hold any impact on the duration of access.

Which is the Learning Management System (LMS) used?

Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements to efficiently run this course.

How can I get help?

For tutor, technical and administrative queries please mail us on enquiries@orbussoftware.com.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

  • Duration of access: 6 months

  • Training hours: 23 hours

  • Accredited by: PeopleCert

  • Training delivered by: Good e-Learning Ltd.

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Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Service Operation (SO) Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Service Operation (SO). Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-service-operation-so/. As you can see, the exam validates skills that are crucial to our team's success.

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