ITIL® Service Operation (SO)

The efficient delivery of agreed IT services is important for customer satisfaction and business growth. By reducing the risks associated with service outages, employees can build up the confidence that businesses and customers have in IT.

Efficient delivery requires adequate knowledge of the processes, technology and activities associated with the delivery of a service. This makes this course relevant for any professionals involved in the management of services, as well as anyone who seeks to gather in-depth knowledge on the industry best practices documented in the ITIL Service Operation (SO) publication. This includes release managers, application support staff, security administrators, operation managers, helpdesk service staff, incident managers, network support staff and security managers.

This online training course offers everything professionals require to prepare for, take and pass the ITIL Service Operation examination.

With the advent of digital technology like cloud computing and mobile phones, having good IT services is essential for delivering value to customers. ITIL service operation lays a lot of emphasis on measuring experience from the perspective of users who interact with products or services. This aims to provide stakeholders with knowledge on the controls, capabilities, processes and functions required to deliver services.

This online training course offers all the knowledge students need to follow the principles of ITIL service operation, demonstrate specialized capabilities and help IT staff in making business operations more efficient, reliable and cost-effective.

• Module 1: An Introduction to Service Operation
• Module 2: Service Operation Principles
• Module 3: Service Operation Processes
• Module 4: Common Service Operation Activities
• Module 5: Organizing for Service Operation
• Module 6: Technology Considerations
• Module 7: Implementing Service Operation
• Module 8: Challenges, Critical Success Factors and risks

The course includes an exam voucher for the ITIL Service Operation examination, which can be taken virtually online using a service provided by PeopleCert.

• A complex multiple-choice exam with 8 scenario-based questions
• 90 minutes (additional time will be available if English is not your first language)
• Pass mark is 70% or 28/40
• Closed-book
• Earn 3 credits on successful completion

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Yes, the course is accredited by PeopleCert, on behalf of AXELOS.

• ITIL v3 Foundation Certificate in IT Service Management or
• ITIL4 Foundation Certificate in IT Service Management or
• Training through an Accredited Training Organization (ATO)

This course provides 23 hours’ worth of training materials. This includes learning modules, module level assessments, revision modules, practice exams and additional reference materials that can help you with your exam preparation.

Learners get 6 months of access from the date of purchase.

Learners get 12 months from the date of purchase to book and complete the examination.

The course includes an exam voucher for the ITIL Service Operation examination, which can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

The course does not require a manual. However, we recommend having a copy of the ITIL® Service Operation, 2011 Edition book to compliment your training.

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

The revision module provides learners with a summary of the key topics covered within the course. The module also includes tips and guides that can help learners with their exam preparation.

The online tracker provides an ideal time duration to complete the course and alerts users when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not hold any impact on the duration of access.

Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.

Click here to view the latest system and browser requirements to efficiently run this course.

For tutor, technical and administrative queries please mail us on enquiries@orbussoftware.com.