ITIL® Service Strategy (SS)

This fully-accredited online training course provides insight into the ITIL SS approach to the strategic aspects of IT Service Management. It focuses on techniques that help students to demonstrate a good understanding of crucial risk and success factors.

The course begins by exploring the purpose, objective, and scope of SS, as well as its relationship with the other lifecycle stages. It then moves on to the principles of SS and the management and control of all the activities associated with this stage.

This online training course has been designed by industry experts to provide students with all the knowledge and preparation they require to pass the ITIL Service Strategy examination. It is designed to be taken after students earn the ITIL Foundation certification in ITSM.

Module 1: An Introduction to Service Strategy
The first module focuses on the core concepts of Service Strategy, enabling learners to understand the purpose and objectives of Service Strategy and its value to businesses. Service Strategy will be placed within the context of the four stages of the Service Lifecycle: Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Module 2: Service Strategy Principles
Learners will examine the core elements of Service Strategy that deliver business value. This module provides details on essential principles, techniques, and relationships and how they should be applied for successful Service Strategy creation.

Module 3: Service Strategy Processes
This module considers each process in the Service Strategy from a managerial perspective. Learners will come to understand how to oversee the implementation of each process and judge their effectiveness. The module also covers the business relationship, demand, and financial management aspects of Service Strategy.

Module 4: Governance
This module explores how to use IT governance frameworks and bodies to set strategies. Learners will study IT governance in detail and look at its delivery through IT steering groups and governance bodies.

Module 5: Organizing for Service Strategy
This module examines the importance of organizational development, departmentalization, and design when creating a Service Strategy.

Module 6: Technology Considerations
The module considers the benefits of service automation, analytics, and technology interfaces within the Service Strategy lifecycle stage.

Module 7: Implementing Service Strategy
Learners will follow the lifecycle approach to implementing Service Strategy and come to understand the impact of Service Strategy on other stages of the lifecycle.

Module 8: Challenges, Critical Success Factors and Risks
This module explores the risks, challenges, and critical success factors involved in the Service Strategy stage.

Module 9: Exam Preparation
The final module introduces learners to the format of the exam and provides two mock exams for completion.

The course includes an exam voucher for the ITIL Service Strategy examination, which can be taken virtually online using a service provided by PeopleCert. Learners should be advised of the following information about the exam:

• A complex multiple-choice exam with eight scenario-based questions
• 90 minutes (additional time will be available if English is not your first language)
• Pass mark is 70% or 28/40
• Closed-book
• Earn three credits on successfully passing to go towards taking the Managing Across the Lifecycle (MALC) exam

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

Professionals who take this course will better understand the strategic aspects of IT Service Management, as well as the technical considerations of implementing an IT Service Strategy. Successfully passing the SS exam will earn students three credits to go towards taking the Managing Across the Lifecycle (MALC) exam and obtaining the ITIL Expert certification.

The course is ideal for roles related to the analysis, design, and implementation of IT business strategies. This includes IT managers, business analysts, project managers, and program managers.

The strategic aspect of IT service management is crucial for ensuring that an organization’s IT practices are aligned with its business goals, as well as enabling effective communication. Training employees in this ITIL module will also help to ensure a smooth sailing process in the delivery of IT products and services.