ITIL® Service Strategy (SS)

Study for an ITIL Service Strategy (SS) qualification today with an accredited online training course from Good e-Learning!

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ITIL® Service Strategy (SS)

IT Service Management / ITIL® Service Strategy (SS)
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 3
  • Exam simulator and revision modules

Introduction

ITIL, or ‘Information Technology Infrastructure Library’, is a widely-adopted and accepted framework of best practices that provides organizations with directions to effectively manage their IT services. The ITIL Service Strategy (SS) certification is one of the five intermediate ITIL Lifecycle modules. It enables professionals to analyze, design and develop strategies for services which are fully-aligned with their corporate objectives.

This online training course has been designed by industry experts to provide students with all the knowledge and preparation they require to pass the ITIL Service Strategy examination.   

This fully-accredited online training course provides professionals with insight into the SS module’s approach to the strategic aspects of IT service management. It focuses on techniques which can help students to demonstrate a good understanding of crucial risk and success factors.

The course begins by exploring the purpose, objective and scope of SS, as well as its relationship with the other lifecycle stages. It then moves on to the principles of SS and the management and control of all the activities associated with this stage.

This course has been developed by industry experts with years of experience in consultancy, training and authoring best-selling ITSM study guides. The course is accredited by PeopleCert, which is licensed by AXELOS as an examination institute for its ITIL certification training portfolio.

Benefits for Individuals

Professionals who take this course can acquire a better understanding of the strategic aspects of IT service management, as well as the technical considerations of implementing an IT service strategy. Successfully passing the SS exam will also earn students three credits to go towards taking the Managing Across the Lifecycle (MALC) exam and obtaining the ITIL Expert certification.

The course is ideal for roles involved in the analysis, design and implementation of IT business strategies. This includes IT managers, business analysts, project managers, program managers, etc.

Benefits for Organizations

The strategic aspect of IT service management is crucial for ensuring that an organization’s IT practices are aligned with its business goals, as well as enabling effective communication. Training employees in this ITIL module will also help to ensure a smooth sailing process in the delivery of IT products and services.

Course Outline

  • Module 1: An Introduction to Service Strategy
  • Module 2: Service Strategy Principles
  • Module 3: Service Strategy Processes
  • Module 4: Governance
  • Module 5: Organizing for Service Strategy
  • Module 6: Technology Considerations
  • Module 7: Implementing Service Strategy
  • Module 8: Challenges, Critical Success Factors and Risks
  • Module 9: Exam Preparation

Examination

The course includes an exam voucher for the ITIL Service Strategy examination, which can be taken virtually online using a service provided by PeopleCert.

  • A complex multiple-choice exam with 8 scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn 3 credits on successfully passing

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

  • 6 months’ access from the date of purchase to complete your training
  • 22 hours of online training content
  • Exam voucher
  • Interactive and engaging videos
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Study schedule
  • On/off tracker
  • Searchable microlearning units and modules
  • Accessible through multiple devices
  • Offline player for studying on the move
  • Access to Orbus Learning Ecosystem
    • Detailed personal performance report
    • Community for business and IT professionals
    • Resource Centre (articles, case studies, white papers, etc.)
    • Support Suite
  • Tutor support

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Is the ITIL Service Strategy course accredited?

Yes, the course is accredited by PeopleCert, on behalf of AXELOS.

What are the prerequisites for this course?

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL 4 Foundation Certificate in IT Service Management or
  • Training through an Accredited Training Organization (ATO)

What is the duration of this course?

This course provides 22 hours’ worth of training materials. This includes all the learning modules, module level assessments, revision modules, practice exams and additional reference materials designed to help you with your exam preparation.

What is the duration of course access?

Learners get 6 months of access from the date of purchase.

How long is the exam voucher valid for?

Learners get 12 months from the date of purchase to book and complete the examination.

How can the exam be taken?

The course includes an exam voucher for the ITIL  Service Strategy examination, which can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

Does the course include a manual?

The course does not require a manual. However, we recommend having a copy of the ITIL® Service Strategy, 2011 Edition book to compliment your training.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

What is a revision module?

The revision module provides learners with a summary of the key topics covered within the course. The module also includes tips and guides that can help learners with their exam preparation.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course and alerts users when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not hold any impact on the duration of access.

Which is the Learning Management System (LMS) used?

Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements to efficiently run this course.

How can I get help?

For tutor, technical and administrative queries please mail us on enquiries@orbussoftware.com.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

  • Duration of access: 6 months

  • Training hours: 22 hours

  • Accredited by: People Cert

  • Training delivered by: Good e-Learning Ltd

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I'd like to expand and prove my technical skills by earning a ITIL® Service Strategy (SS) Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Service Strategy (SS). Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-service-strategy-ss/. As you can see, the exam validates skills that are crucial to our team's success.

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