ITIL® Service Strategy (SS)

Professionals who take this course will better understand the strategic aspects of IT Service Management, as well as the technical considerations of implementing an IT Service Strategy. Successfully passing the SS exam will earn students three credits to go towards taking the Managing Across the Lifecycle (MALC) exam and obtaining the ITIL Expert certification.

The course is ideal for roles related to the analysis, design, and implementation of IT business strategies. This includes IT managers, business analysts, project managers, and program managers.

The strategic aspect of IT service management is crucial for ensuring that an organization’s IT practices are aligned with its business goals, as well as enabling effective communication. Training employees in this ITIL module will also help to ensure a smooth sailing process in the delivery of IT products and services.

Module 1: An Introduction to Service Strategy
The first module focuses on the core concepts of Service Strategy, enabling learners to understand the purpose and objectives of Service Strategy and its value to businesses. Service Strategy will be placed within the context of the four stages of the Service Lifecycle: Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Module 2: Service Strategy Principles
Learners will examine the core elements of Service Strategy that deliver business value. This module provides details on essential principles, techniques, and relationships and how they should be applied for successful Service Strategy creation.

Module 3: Service Strategy Processes
This module considers each process in the Service Strategy from a managerial perspective. Learners will come to understand how to oversee the implementation of each process and judge their effectiveness. The module also covers the business relationship, demand, and financial management aspects of Service Strategy.

Module 4: Governance
This module explores how to use IT governance frameworks and bodies to set strategies. Learners will study IT governance in detail and look at its delivery through IT steering groups and governance bodies.

Module 5: Organizing for Service Strategy
This module examines the importance of organizational development, departmentalization, and design when creating a Service Strategy.

Module 6: Technology Considerations
The module considers the benefits of service automation, analytics, and technology interfaces within the Service Strategy lifecycle stage.

Module 7: Implementing Service Strategy
Learners will follow the lifecycle approach to implementing Service Strategy and come to understand the impact of Service Strategy on other stages of the lifecycle.

Module 8: Challenges, Critical Success Factors and Risks
This module explores the risks, challenges, and critical success factors involved in the Service Strategy stage.

Module 9: Exam Preparation
The final module introduces learners to the format of the exam and provides two mock exams for completion.

The course includes an exam voucher for the ITIL Service Strategy examination, which can be taken virtually online using a service provided by PeopleCert. Learners should be advised of the following information about the exam:

• A complex multiple-choice exam with eight scenario-based questions
• 90 minutes (additional time will be available if English is not your first language)
• Pass mark is 70% or 28/40
• Closed-book
• Earn three credits on successfully passing to go towards taking the Managing Across the Lifecycle (MALC) exam

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

ITIL, or ‘Information Technology Infrastructure Library’, is a set of IT service management best practices. ITIL provides organizations with directions for effectively creating, managing, and improving their IT services.

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Yes, the ITIL Service Strategy course is accredited by PeopleCert on behalf of AXELOS.

Learners are expected to have previously passed an ITIL Foundation certification exam and earned the three credits necessary to take the ITIL Service Strategy exam. Their training must have taken place via an Accredited Training Organization (ATO)

• ITIL v3 Foundation Certificate in IT Service Management or
• ITIL 4 Foundation Certificate in IT Service Management

This course provides 22 hours’ worth of training materials. This includes learning modules, module-level assessments, revision modules, practice exams, and additional reference materials that can help you with your exam preparation.

Learners receive six months of access from the purchase date of the course.

The exam vouchers are valid for 12 months.

The course includes an exam voucher for the ITIL  Service Strategy examination, which can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

The course does not require a manual. However, we recommend having a copy of the ITIL® Service Strategy, 2011 Edition book to compliment your training.

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are also timed and scored on the simulator.

The revision module is an additional module designed to provide learners with a summarized revision of the key topics covered within the course. The module also includes tips and guidance that can help learners with their exam preparation.

The online tracker provides an ideal time duration to complete the course and gives users a reminder when they go off-track. Please note that the tracker is an optional feature that works on a recommended timeframe. It does not have any impact on the duration of user access.

The Docebo LMS is integrated into the Orbus Learning Ecosystem.

Click here to view the latest system and browser requirements for running this course.

Once you purchase a course and start learning, you will have access to a support suite dedicated to assisting you through your training. For tutor, technical and administrative support, please contact us at training.support@orbussoftware.com.