ITIL® Service Strategy (SS)

Study for an ITIL Service Strategy (SS) qualification today with an accredited online training course from Good e-Learning!

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ITIL® Service Strategy (SS)

IT Service Management / ITIL® Service Strategy (SS)
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 3
  • Exam simulator and revision modules

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Key Features

Duration of access:
6 months

Training hours:
22 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

Buy Now Request Information

Introduction

ITIL, or the ‘Information Technology Infrastructure Library’, enables the effective management of IT services within organizations. Any competitive organization must be proficient in IT Service Management (ITSM), and the ITIL framework provides practitioners with a solid foundation for IT service optimization.

The ITIL Service Strategy (SS) certification is one of the five ITIL Intermediate Lifecycle modules. It enables professionals to analyze, design, and develop strategies for services that are fully aligned with their corporate objectives.

The ITIL Service Strategy (SS) course is accredited by PeopleCert, which is licensed by AXELOS as an examination institute for its ITIL certification training portfolio.

This fully-accredited online training course provides insight into the ITIL SS approach to the strategic aspects of IT Service Management. It focuses on techniques that help students to demonstrate a good understanding of crucial risk and success factors.

The course begins by exploring the purpose, objective, and scope of SS, as well as its relationship with the other lifecycle stages. It then moves on to the principles of SS and the management and control of all the activities associated with this stage.

This online training course has been designed by industry experts to provide students with all the knowledge and preparation they require to pass the ITIL Service Strategy examination. It is designed to be taken after students earn the ITIL Foundation certification in ITSM.

Benefits for Individuals

Professionals who take this course will better understand the strategic aspects of IT Service Management, as well as the technical considerations of implementing an IT Service Strategy. Successfully passing the SS exam will earn students three credits to go towards taking the Managing Across the Lifecycle (MALC) exam and obtaining the ITIL Expert certification.

The course is ideal for roles related to the analysis, design, and implementation of IT business strategies. This includes IT managers, business analysts, project managers, and program managers.

Benefits for Organizations

The strategic aspect of IT service management is crucial for ensuring that an organization’s IT practices are aligned with its business goals, as well as enabling effective communication. Training employees in this ITIL module will also help to ensure a smooth sailing process in the delivery of IT products and services.

Course Outline

Module 1: An Introduction to Service Strategy
The first module focuses on the core concepts of Service Strategy, enabling learners to understand the purpose and objectives of Service Strategy and its value to businesses. Service Strategy will be placed within the context of the four stages of the Service Lifecycle: Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Module 2: Service Strategy Principles
Learners will examine the core elements of Service Strategy that deliver business value. This module provides details on essential principles, techniques, and relationships and how they should be applied for successful Service Strategy creation.

Module 3: Service Strategy Processes
This module considers each process in the Service Strategy from a managerial perspective. Learners will come to understand how to oversee the implementation of each process and judge their effectiveness. The module also covers the business relationship, demand, and financial management aspects of Service Strategy.

Module 4: Governance
This module explores how to use IT governance frameworks and bodies to set strategies. Learners will study IT governance in detail and look at its delivery through IT steering groups and governance bodies.

Module 5: Organizing for Service Strategy
This module examines the importance of organizational development, departmentalization, and design when creating a Service Strategy.

Module 6: Technology Considerations
The module considers the benefits of service automation, analytics, and technology interfaces within the Service Strategy lifecycle stage.

Module 7: Implementing Service Strategy
Learners will follow the lifecycle approach to implementing Service Strategy and come to understand the impact of Service Strategy on other stages of the lifecycle.

Module 8: Challenges, Critical Success Factors and Risks
This module explores the risks, challenges, and critical success factors involved in the Service Strategy stage.

Module 9: Exam Preparation
The final module introduces learners to the format of the exam and provides two mock exams for completion.

Assessment

The course includes an exam voucher for the ITIL Service Strategy examination, which can be taken virtually online using a service provided by PeopleCert. Learners should be advised of the following information about the exam:

  • A complex multiple-choice exam with eight scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn three credits on successfully passing to go towards taking the Managing Across the Lifecycle (MALC) exam

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

  • Six months’ access from the date of purchase to complete your training
  • 22 hours of online training content
  • An interactive and engaging training experience
  • Exam voucher
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Searchable microlearning units and modules
  • On/off tracker
  • Access through multiple devices
  • Offline player for studying on the move
    • Access to Orbus’ Learning Ecosystem, including:
    • Detailed personal performance report
    • Enrolment in a community for business and IT professionals
    • Free resource center (articles, case studies, white papers, etc.)
    • Support suite
  • Tutor support
  • Study schedule

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a set of IT service management best practices. ITIL provides organizations with directions for effectively creating, managing, and improving their IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Is the ITIL Service Strategy course accredited?

Yes, the ITIL Service Strategy course is accredited by PeopleCert on behalf of AXELOS.

What are the prerequisites for this course?

Learners are expected to have previously passed an ITIL Foundation certification exam and earned the three credits necessary to take the ITIL Service Strategy exam. Their training must have taken place via an Accredited Training Organization (ATO)

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL 4 Foundation Certificate in IT Service Management

What is the duration of this course?

This course provides 22 hours’ worth of training materials. This includes learning modules, module-level assessments, revision modules, practice exams, and additional reference materials that can help you with your exam preparation.

How long can users access this course?

Learners receive six months of access from the purchase date of the course.

How long is the exam voucher valid for?

The exam vouchers are valid for 12 months.

How can the exam be taken?

The course includes an exam voucher for the ITIL  Service Strategy examination, which can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

Does the course include a manual?

The course does not require a manual. However, we recommend having a copy of the ITIL® Service Strategy, 2011 Edition book to compliment your training.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are also timed and scored on the simulator.

What is a revision module?

The revision module is an additional module designed to provide learners with a summarized revision of the key topics covered within the course. The module also includes tips and guidance that can help learners with their exam preparation.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course and gives users a reminder when they go off-track. Please note that the tracker is an optional feature that works on a recommended timeframe. It does not have any impact on the duration of user access.

Which Learning Management System (LMS) does the course use?

The Docebo LMS is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements for running this course.

How can I get help?

Once you purchase a course and start learning, you will have access to a support suite dedicated to assisting you through your training. For tutor, technical and administrative support, please contact us at training.support@orbussoftware.com.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

Duration of access:
6 months

Training hours:
22 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

Buy Now Request Information Convince My Boss

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24/7 access through multiple devices

Offline mode to study on the move

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Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Service Strategy (SS) Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Service Strategy (SS). Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-service-strategy-ss/. As you can see, the exam validates skills that are crucial to our team's success.

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