197971 197971 ITIL® ITIL /media/3994181/itil-st.png
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 3
  • Exam simulator and revision modules

Key Features

Duration of access:
6 months

Training hours:
20 hours

Accredited by:

Training delivered by:
Good e-Learning

Free Exam Voucher

About the Course

‘Service Transition’ is about introducing, transferring, decommissioning, or discontinuing services. This online training course provides insight into the purposes, principles, and processes involved in the Service Transition stage of the IT Service Lifecycle. The course guides individuals through techniques to organize and manage service transitions.

Technology, risks, and challenges are also considered. This includes the effective management of complex changes associated with services and service management processes.

The course is fully accredited by PeopleCert and licensed by AXELOS. On passing the certification exam, professionals will earn three ITIL credits, which can go towards the 17 required to take the ITIL Managing Across the Lifecycle (MALC) exam. Passing this will also help students to achieve the ITIL Expert qualification.

Course Outline

Module 1: Introduction to Service Transition
This module introduces the core concepts of Service Transition. It examines the purpose, objectives, and scope of Service Transition, and looks at its relationship with the other ITIL Lifecycle stages:

  • Service Strategy
  • Service Design
  • Service Operation
  • Continual Service Improvement

Module 2: Service Transition Principles
This module asks learners to understand, analyze, and interpret the key principles, techniques, and relationships involved in Service Transition. The content also covers how to apply the principles of Service Transition to meet business requirements. Finally, the module addresses how to optimize performance and measure success.

Module 3: Service Transition Processes
This module explores Service Transition from a managerial perspective. It looks at the supervisory considerations of each process in turn. Learners will be invited to understand, oversee, and judge each process.

Detailed process guidance is explored in greater detail in separate courses.

Module 4: Managing People through Service Transition
This module explores the management of communications and stakeholders in Service Transition. It includes an exploration of organizational change.

Module 5: Organizing for Service Transition
This module examines the necessary roles and organizational structures required for effective Service Transition.

Module 6: Technology Considerations
This module explores the role of technology in the Service Transition phase. Learners examine the technology design considerations for the phase and how to maximize their benefits. Knowledge, Collaboration, and Configuration Management are covered in this module.

Module 7: Implementation and Improvement of Service Transition
This module explores the challenges within the implementation of Service Transition and how to make improvements. The key activities of introducing the Service Transition phase are then examined. Advice is also given on taking an integrated approach to following key processes, as well as the considerations for operating in a cloud environment.

Module 8: Challenges, Critical Success Factors and risks
This module prompts learners to consider the risks and challenges within the Service Transition phase. There is also an exploration of the Critical Success Factors and other external factors that impact Service Transition.

Module 9: Exam Preparation
This module provides a summary of the key learning points covered in the previous modules to prepare learners for the ITIL Service Transition exam.


The course includes a FREE exam voucher for the ITIL Service Transition examination. This can be taken virtually online, using a service provided by PeopleCert.

  • A complex multiple-choice exam with eight scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn three ITIL credits on successfully passing

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

Benefits for Individuals

This course is ideal for those involved in the transition of services within the IT Service Lifecycle. This includes stakeholders who have a business interest in the transition period, such as:

  • Release Managers
  • Change Managers
  • Configuration Managers
  • IT Support Managers
  • IT Project Managers
  • Program Managers

Benefits for Organizations

Change in business comes with a unique set of risks and challenges. ITIL Service Transition emphasizes the importance of managing those risks when implementing new, changed, and retired products and services. The effective adoption of these practices allows organizations to estimate the associated costs in terms of time and resources. It also helps organizations with an understanding of ITIL foundation to deploy changes successfully while also reducing delays and downtime in test environments.

Organizations that train employees in ITIL Service Transition can ensure that all roles in IT project teams can utilize the same standardized processes. This can deliver value both for customers and in terms of business goals.

This course is delivered by Good e-Learning who are the accredited training provider.

Key Features

Duration of access:
6 months

Training hours:
20 hours

Accredited by:

Training delivered by:
Good e-Learning

Free Exam Voucher



Why Choose Orbus Online Training

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High quality self-paced training designed by industry experts

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Convince Your Boss Email

Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Service Transition (ST) Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Service Transition (ST). Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-service-transition-st/. As you can see, the exam validates skills that are crucial to our team's success.

Thank you for your support,

[your name]