ITIL® Service Transition (ST)

Study for a qualification in ITIL Service Transition (ST) by taking an accredited online training course from Good e-Learning!

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ITIL® Service Transition (ST)

IT Service Management / ITIL® Service Transition (ST)
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 3
  • Exam simulator and revision modules

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Key Features

Duration of access:
6 months

Training hours:
20 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

Buy Now Request Information

Introduction

The ITIL Service Transition (ST) certification is one of the five intermediate ITIL Lifecycle modules. Professionals with a solid understanding of effective service transition deliver better business value when building, testing, and implementing IT services.

This online training course has been designed by industry experts. It provides students with all the knowledge and preparation they require to pass the ITIL Service Transition examination. Individuals will be equipped to effectively plan and manage the transition of IT products and services, from test environments all the way through to operation.

The ITIL Service Transition (ST) certification is one of the five intermediate ITIL Lifecycle modules. Professionals with a solid understanding of effective service transition deliver better business value when building, testing, and implementing IT services.

This online training course has been designed by industry experts. It provides students with all the knowledge and preparation they require to pass the ITIL Service Transition examination. Individuals will be equipped to effectively plan and manage the transition of IT products and services, from test environments all the way through to operation.

More about the course
‘Service Transition’ is about introducing, transferring, decommissioning, or discontinuing services. This online training course provides insight into the purposes, principles, and processes involved in the Service Transition stage of the IT Service Lifecycle. The course guides individuals through techniques to organize and manage service transitions.

Technology, risks, and challenges are also considered. This includes the effective management of complex changes associated with services and service management processes.

The course is fully accredited by PeopleCert and licensed by AXELOS. On passing the certification exam, professionals will earn three ITIL credits, which can go towards the 17 required to take the ITIL Managing Across the Lifecycle (MALC) exam. Passing this will also help students to achieve the ITIL Expert qualification.

Benefits for Individuals

This course is ideal for those involved in the transition of services within the IT Service Lifecycle. This includes stakeholders who have a business interest in the transition period, such as:

  • Release Managers
  • Change Managers
  • Configuration Managers
  • IT Support Managers
  • IT Project Managers
  • Program Managers

Benefits for Organizations

Change in business comes with a unique set of risks and challenges. ITIL Service Transition emphasizes the importance of managing those risks when implementing new, changed, and retired products and services. The effective adoption of these practices allows organizations to estimate the associated costs in terms of time and resources. It also helps organizations with an understanding of ITIL foundation to deploy changes successfully while also reducing delays and downtime in test environments.

Organizations that train employees in ITIL Service Transition can ensure that all roles in IT project teams can utilize the same standardized processes. This can deliver value both for customers and in terms of business goals.

Course Outline

Module 1: Introduction to Service Transition
This module introduces the core concepts of Service Transition. It examines the purpose, objectives, and scope of Service Transition, and looks at its relationship with the other ITIL Lifecycle stages:

  • Service Strategy
  • Service Design
  • Service Operation
  • Continual Service Improvement

Module 2: Service Transition Principles
This module asks learners to understand, analyze, and interpret the key principles, techniques, and relationships involved in Service Transition. The content also covers how to apply the principles of Service Transition to meet business requirements. Finally, the module addresses how to optimize performance and measure success.

Module 3: Service Transition Processes
This module explores Service Transition from a managerial perspective. It looks at the supervisory considerations of each process in turn. Learners will be invited to understand, oversee, and judge each process.

Detailed process guidance is explored in greater detail in separate courses.

Module 4: Managing People through Service Transition
This module explores the management of communications and stakeholders in Service Transition. It includes an exploration of organizational change.

Module 5: Organizing for Service Transition
This module examines the necessary roles and organizational structures required for effective Service Transition.

Module 6: Technology Considerations
This module explores the role of technology in the Service Transition phase. Learners examine the technology design considerations for the phase and how to maximize their benefits. Knowledge, Collaboration, and Configuration Management are covered in this module.

Module 7: Implementation and Improvement of Service Transition
This module explores the challenges within the implementation of Service Transition and how to make improvements. The key activities of introducing the Service Transition phase are then examined. Advice is also given on taking an integrated approach to following key processes, as well as the considerations for operating in a cloud environment.

Module 8: Challenges, Critical Success Factors and risks
This module prompts learners to consider the risks and challenges within the Service Transition phase. There is also an exploration of the Critical Success Factors and other external factors that impact Service Transition.

Module 9: Exam Preparation
This module provides a summary of the key learning points covered in the previous modules to prepare learners for the ITIL Service Transition exam.

Assessment

The course includes a FREE exam voucher for the ITIL Service Transition examination. This can be taken virtually online, using a service provided by PeopleCert.

  • A complex multiple-choice exam with eight scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn three ITIL credits on successfully passing

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

  • Six months’ access from the date of purchase to complete your training
  • 20 hours of online training content
  • An interactive and engaging training experience
  • Exam voucher
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Searchable microlearning units and modules
  • On/off tracker
  • Access through multiple devices
  • Offline player for studying on the move
  • Access to Orbus’ Learning Ecosystem, including:
    • Detailed personal performance report
    • Enrolment in a community for business and IT professionals
    • Free resource center (articles, case studies, white papers, etc.)
    • Support suite
  • Tutor support
  • Study schedule

What is ITIL?

ITIL, or the ‘Information Technology Infrastructure Library’, is a set of best practices for effectively managing IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Is this ITIL Service Transition course accredited?

Yes, the course is accredited by PeopleCert, on behalf of AXELOS.

What are the prerequisites for this course?

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL 4 Foundation Certificate in IT Service Management and
  • Training through an Accredited Training Organization (ATO)

What is the duration of this course?

This course provides 20 hours’ worth of training materials, including learning modules, module-level assessments, revision modules, practice exams, and additional reference materials. All of this is designed to support students with their exam preparation work.

How long can users access this course?

Learners receive six months of access from the purchase date of the course.

How long is the exam voucher valid for?

The exam vouchers are valid for 12 months once they are issued.

How can the exam be taken?

The course includes a FREE exam voucher for the ITIL Continual Service Improvement examination. The exam can be taken virtually online using a service provided by PeopleCert.

Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

Does the course include a manual?

The course does not require a manual. However, we recommend having a copy of the ITIL® Service Transition, 2011 Edition to compliment your training.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment. Learners can take mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are also timed and scored on the simulator.

What is a revision module?

The revision module is designed to provide learners with a summarized revision of the key topics covered in the course. The module also includes tips and guides that can help learners with their exam preparation work.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course. It also gives users a reminder when they go off-track. Please note that the tracker is an optional feature that works on a recommended timeframe. It does not have any impact on the duration of user access.

Which is the Learning Management System (LMS) used?

The Docebo LMS is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements for running this course efficiently.

How can I get help?

Once you purchase a course and start learning, you will have access to a support suite dedicated to assisting you through your training. For tutor, technical and administrative support, please mail us on training.support@orbussoftware.com.

This course is delivered by Good e-Learning, which is a fully accredited training provider.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

Duration of access:
6 months

Training hours:
20 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning

Free Exam Voucher

Buy Now Request Information Convince My Boss

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24/7 access through multiple devices

Offline mode to study on the move

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Convince Your Boss Email

Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Service Transition (ST) Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Service Transition (ST). Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-service-transition-st/. As you can see, the exam validates skills that are crucial to our team's success.

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