ITIL® Service Transition (ST)

Study for a qualification in ITIL Service Transition (ST) by taking an accredited online training course from Good e-Learning!

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ITIL® Service Transition (ST)

IT Service Management / ITIL® Service Transition (ST)
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 91% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 3
  • Exam simulator and revision modules

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Key Features

Duration of access:
6 months

Training hours:
20 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning Ltd

Free Exam Voucher

Buy Now Request Information

Introduction

ITIL, or ‘Information Technology Infrastructure Library’, is a widely adopted and accepted framework of best practices that provides organizations with directions for effectively managing their IT services.

The ITIL Service Transition (ST) certification is one of the five intermediate ITIL Lifecycle modules. It is designed to enable professionals to build, test and implement IT services and products to deliver agreed value to businesses.

The online training course has been designed by industry experts to provide students with all the knowledge and preparation they require to pass the ITIL Service Transition examination. On completing this course, individuals will be able to plan and manage the transition of IT products and services from test environments through to initial operation.  

‘Service transition’ is about introducing, transferring, decommissioning or discontinuing services.  This fully accredited online training course provides professionals with insight into the purposes, principles and processes involved in the service transition stage of the IT service lifecycle. The course guides individuals through techniques they can adopt to help organize and manage service transitions, taking technology, risks and challenges into consideration. This includes the effective management of complex changes associated with services and service management processes.

The course is accredited by PeopleCert, which is licensed by AXELOS as an examination institute for its ITIL certification training portfolio. On passing the certification exam, professionals will be awarded 3 credit units to go towards taking the Managing Across the Lifecycle (MALC) exam and obtaining the ITIL Expert qualification.

Benefits for Individuals

This course is ideal for stakeholders who are involved, or have a business interest, in the initial operation of products and services within the IT service lifecycle. This includes release managers, change managers, configuration managers, IT support managers, IT project managers and program managers.

Benefits for Organizations

Business changes come with their own set of risks and challenges. Service transition practices lay a lot of emphasis on managing the risks associated with the changes applied to new, changed and retired products and services. The effective adoption of these practices can help organizations to estimate the costs (in terms of time and resources) associated with a service, as well as risks. It can also help organizations to deploy changes successfully while also reducing delays and downtime that occur when analyzing changes in test environments.

Organizations that train employees in this module can ensure that all roles related to service transition use a standardized process which can deliver value relating to both business goals and customers.

Course Outline

  • Module 1: Introduction to Service Transition
  • Module 2: Service Transition Principles
  • Module 3: Service Transition Processes
  • Module 4: Managing People through Service Transition
  • Module 5: Organizing for Service Transition
  • Module 6: Technology Considerations
  • Module 7: Implementation and Improvement of Service Transition
  • Module 8: Challenges, Critical Success Factors and risks
  • Module 9: Exam Preparation

Examination

The course includes an exam voucher for the ITIL Service Transition examination, which can be taken virtually online using a service provided by PeopleCert.

  • A complex multiple-choice exam with 8 scenario-based questions
  • 90 minutes (additional time will be available if English is not your first language)
  • Pass mark is 70% or 28/40
  • Closed-book
  • Earn 3 credits on successfully passing

Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

  • 6 months’ access from the date of purchase to complete your training
  • 20 hours of online training content
  • Exam voucher
  • Interactive and engaging videos
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Study schedule
  • On/off tracker
  • Searchable microlearning units and modules
  • Accessible through multiple devices
  • Offline player for studying on the move
  • Access to Orbus Learning Ecosystem
    • Detailed personal performance report
    • Community for business and IT professionals
    • Resource Centre (articles, case studies, white papers, etc.)
    • Support Suite
  • Tutor support

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Is this ITIL Service Transition course accredited?

Yes, the course is accredited by PeopleCert, on behalf of AXELOS.

What are the prerequisites for this course?

  • ITIL v3 Foundation Certificate in IT Service Management or
  • ITIL4 Foundation Certificate in IT Service Management or
  • Training through an Accredited Training Organization (ATO)

What is the duration of this course?

This course provides 20 hours’ worth of training materials. This includes learning modules, module level assessments, revision modules, practice exams and additional reference materials that can help you with your exam preparation.

What is the duration of course access?

Learners get 6 months of access from the date of purchase.

How long is the exam voucher valid for?

Learners get 12 months from the date of purchase to book and complete the examination.

How can the exam be taken?

The course includes an exam voucher for the ITIL Service Transition examination, which can be taken virtually online using a service provided by PeopleCert. Please ensure that your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on enquiries@orbussoftware.com.

Does the course include a manual?

The course does not require a manual. However, we recommend having a copy of the ITIL® Service Transition, 2011 Edition to compliment your training.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

What is a revision module?

The revision module provides learners with a summary of the key topics covered within the course. The module also includes tips and guides that can help learners with their exam preparation.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course and alerts users when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not hold any impact on the duration of access.

Which is the Learning Management System (LMS) used?

Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements to efficiently run this course.

How can I get help?

For tutor, technical and administrative queries please mail us on enquiries@orbussoftware.com.

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

Duration of access:
6 months

Training hours:
20 hours

Accredited by:
PeopleCert

Training delivered by:
Good e-Learning Ltd

Free Exam Voucher

Buy Now Request Information

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Offline mode to study on the move

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Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL® Service Transition (ST) Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL® Service Transition (ST). Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at https://www.orbussoftware.com/online-training/it-service-management/itil-service-transition-st/. As you can see, the exam validates skills that are crucial to our team's success.

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