ITIL®v3 Foundation Certification

Study for your Foundation ITIL Certification by taking an accredited online training course with Good e-Learning!

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ITIL®v3 Foundation Certification

IT Service Management / ITIL®v3 Foundation Certification
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 94% average first-time pass rate
  • Expert tutor support
  • Credits awarded: 2
  • Exam simulator and revision modules


ITIL, or ‘Information Technology Infrastructure Library’, is a widely adopted and accepted framework of best practices that provides organizations with directions to effectively manage their IT services. ‘ITIL v3 Foundation’ is an entry-level certification which is perfect for professionals who wish to begin their career in IT service management, or for individuals who work in an organization which has adopted the ITIL framework.

This fully-accredited online training course provides students with a good understanding of the key elements, terminology and concepts of ITIL. It covers the end-to-end operating processes of creating, delivering and continually improving IT products and services.

This online ITIL Foundation course was developed by industry experts with years of experience in authoring best-selling ITSM study guides, as well as providing consultancy and training. The course is accredited by PeopleCert, which is licensed by AXELOS as an examination institute for all ITIL courses.

‘ITIL v3 Foundation’ is an entry-level qualification in the ITIL v3 certification scheme, which can be broadly divided into five key levels which demonstrate varying degrees of expertise:

  • Level 1: ITIL Foundation – Fundamental concepts, elements and terminology used in the ITIL Lifecycle
  • Level 2: ITIL Practitioner – Practical day-to-day application of the ITIL framework in business scenarios
  • Level 3: ITIL Intermediate – A set of certification courses providing individuals with different pathways for specialization
    • Service Lifecycle - Modules with a broad management focus:
      • Service Design (SD)
      • Service Operation (SO)
      • Service Transition (ST)
      • Service Strategy (SS)
      • Continual Service Improvement (CSI)
    • Service Capability – Modules with more intense and specialized process-level knowledge:
      • Service Offerings and Agreements (SOA)
      • Release, Control and Validation (RCV)
      • Operational Support and Analysis (OSA)
      • Planning, Protection and Optimization (PPO)
  • Level 4: ITIL Expert – Demonstrate expertise and knowledge of the ITIL scheme in its entirety
  • Level 5: ITIL Master – Reaching this level demonstrates a comprehensive understanding of the principles, processes and advanced techniques of the ITIL framework at strategic and management levels

Benefits for Individuals

The ITIL v3 Foundation course is ideal for professionals who wish to acquire a good understanding of the fundamentals of the ITIL framework. Adopting this widely-accepted approach can support and enhance the quality, effectiveness and efficiency of service management within an organization. On completing this course, professionals will be able to:

  • Understand the importance of service management for organizations, IT service providers and customers
  • Identify the different processes and functions of the IT Service Lifecycle
  • Understand how adopting the ITIL best practice framework can help organizations improve the effectiveness, quality and efficiency of their IT service management practices, regardless of industry or sector
  • Pass the ITIL v3 Foundation certification exam
  • Achieve a highly-valued ITSM qualification to help them improve their practices and boost their career

Benefits for Organizations

With an increase in business opportunities comes the challenges of bringing IT services in line with new resulting requirements. Organizations that adopt a consistent and repeatable process can effectively and efficiently enhance their delivery services.

ITIL is a time-tested methodology that allows organizations to develop a deeper understanding of the requirements for efficiently structuring and implementing IT service management strategies in order to deliver greater business value.

There are many benefits to getting your employees trained in this globally-recognized certification for IT service management:

  • Increase productivity and improve the ROI of IT
  • Enhance staff capabilities and productivity
  • Reduce costs via the optimized utilization of assets
  • Improve communication between stakeholders
  • Identify potential risks and challenges
  • Enhance the quality of products and services delivered
  • Improve customer satisfaction
  • Promote team collaboration

Course Outline

  • Module 1: Introduction to IT Service Management
  • Module 2: Service Strategy (SS)
  • Module 3: Service Design (SD)
  • Module 4: Service Transition (ST)
  • Module 5: Service Operation (SO)
  • Module 6: Continual Service Improvement (CSI)
  • Module 7: Conclusion.


The course includes an exam voucher for the ITIL v3 Foundation examination, which can be taken virtually online using a service provided by PeopleCert.

  • Multiple-choice
  • 40 questions
  • 60 minutes (additional time will be available if English is not your first language)
  • Pass mark is 65% or 26/40
  • Closed-book

Please ensure that your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

  • 6 months’ access from the date of purchase to complete your training
  • 16 hours of online training content
  • Exam voucher
  • Interactive and engaging videos
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Study schedule
  • On/off tracker
  • Searchable microlearning units and modules
  • Accessible through multiple devices
  • Offline player for studying on the move
  • Access to Orbus Learning Ecosystem
    • Detailed personal performance reports
    • Community for business and IT professionals
    • Resource Centre (articles, case studies, white papers, etc.)
    • Support Suite
  • Tutor support

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Is the ITIL v3 Foundation course accredited?

Yes, the ITIL v3 Foundation certification course is accredited by PeopleCert, on behalf of AXELOS.

What are the prerequisites for this course?

There are no formal prerequisites for this course.

What is the duration of this course?

This course provides 16 hours’ worth of training material. This includes learning modules, module level assessments, revision modules, practice exams and additional reference materials that can help you with your exam preparation.

What is the duration of access?

Learners get 6 months of access from the date of purchase.

How long is the exam voucher valid for?

Learners get 12 months from the date of purchase to book and complete the examination.

How can the exam be taken?

The course includes an exam voucher for the ITIL v3 Foundation examination which can be taken virtually online using a service provided by PeopleCert. When ready, contact us on to request your exam voucher.

Please ensure your device meets the system requirements before booking your exam. You can do this via this online test. Please visit the PeopleCert website for more information and guidance.

For further information, please contact us at

Does the course include a manual?

The course does not require a manual.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

What is a revision module?

The revision module is an additional module designed to provide learners with a summarised revision of the key topics covered within the course that are important from the perspective of the examination. The module also includes tips and guides that can help learners in their exam preparation.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course and gives users a reminder when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not have any impact on the duration of access.

Which Learning Management System (LMS) is the course hosted on?

Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements to efficiently run this course.

How can I get help?

Once you purchase a course and start learning, we have a support suite dedicated to assist you through your training. For tutor, technical and administrative support, please mail us on

This course is delivered by Good e-Learning who are the accredited training provider.

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Key Features

  • Duration of access: 6 months

  • Training hours: 16 hours

  • Accredited by: PeopleCert

  • Training delivered by: Good e-Learning Ltd.

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Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL®v3 Foundation Certification Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL®v3 Foundation Certification. Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at As you can see, the exam validates skills that are crucial to our team's success.

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