ITIL®v4 Foundation Certification

Study for your Foundation ITIL Certification by taking an accredited online training course with Good e-Learning!

Book a Demo

ITIL®v4 Foundation Certification

IT Service Management / ITIL®v4 Foundation Certification
  • World’s most widely used ITSM framework
  • Accredited by PeopleCert
  • 98% average first-time pass rate
  • Expert tutor support
  • Increase earning potential by 25%
  • Exam simulator and revision modules


ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions to effectively manage their IT services. This ITIL 4 Foundation certification course provides professionals with in-depth knowledge of the most recent version of the framework. ITIL 4 covers the end-to-end operating processes of creating, delivering and continually improving IT products and services.

ITIL 4 retains the key elements of the ITIL v3 framework while also moving its delivery model from a traditional process-led one to a more value-driven version, with more emphasis on speed and quality. The course provides a holistic look at how the ITIL 4 framework adapts to facilitate and deliver value to customers and business stakeholders through IT products and services. It introduces learners to the ITIL 4 framework, including the key concepts and guiding principles associated with service management as well as Lean, Agile and DevOps.

Benefits for Individuals

The ITIL 4 Foundation course is ideal for professionals who wish to acquire a solid understanding of the fundamentals of the ITIL framework, as well as how adopting the latest iteration of ITIL can support and enhance the quality of IT service management in the era of digital transformation.

The course is perfect for individuals who wish to begin their career in ITSM or those who work in an organization which has adopted the ITIL framework. The overall ITIL training scheme can help professionals regardless of industry, background or level of seniority. The scheme is also aligned with ITIL v3, providing practitioners with streamlined training paths to help drive their careers.

Orbus Online Training offers professionals a large portfolio of training courses that can help them complete their ITIL journey.

ITIL 4 has changed the certification scheme that professionals are familiar with while still offering them a variety of options to continue their training after completing the Foundation certification:

  1. ITIL Specialist – Create, Deliver and Support (Managing Professional)
  2. ITIL Specialist – Drive Stakeholder Value (Managing Professional)
  3. ITIL Specialist – High Velocity IT (Managing Professional)
  4. ITIL Strategist – Direct, Plan and Improve (Managing Professional)
  5. ITIL Strategist – Direct, Plan and Improve (Strategic Leader)
  6. ITIL Leader – Digital and IT strategy (Strategic Leader)

With its holistic approach to delivery and emphasis on automation, ITIL 4 holds a great deal of value for software developers and ITSM practitioners in relation to the delivery of products and services.

Benefits for Organizations

ITIL 4 is an industry-oriented framework which supports organizations with processes that can help teams work more collaboratively and with better transparency between IT operations and development. The framework enables automation and includes key concepts from Lean IT, Agile and DevOps which can help to deliver business value.

Training employees in the ITIL 4 framework can help organizations to:

  • Achieve better alignment between IT and business
  • Direct business initiatives through the new age of digital transformation
  • Enhance the quality of products and services delivered
  • Reduce costs with optimized use of resources
  • Improve customer satisfaction
  • Promote team collaboration
  • Identify and manage risks and challenges efficiently

Course Outline

  • Module 1: An Introduction to the ITIL 4 Framework
  • Module 2: Key Concepts of Service Management
  • Module 3: The Guiding Principles
  • Module 4: The Four Dimensions of Service Management
  • Module 5: Service Value System (SVS)
  • Module 6: The Service Value Chain
  • Module 7: Practice – Purpose and Key Terms
  • Module 8: Understand the 7 ITIL Practices
  • Practice Exams (2)


The course includes an exam voucher for the ITIL Foundation examination, which can be taken virtually online using a service provided by PeopleCert.

  • Multiple-choice
  • 40 questions
  • 60 minutes (additional time will be available if English is not your first language)
  • Pass mark is 65% or 26/40
  • Closed-book

Please ensure that your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

  • 6 months’ access from the date of purchase to complete your training
  • 14+ hours of online training content
  • Exam voucher
  • Interactive and engaging videos
  • Exam simulator with two mock/practice exams
  • Additional revision modules
  • Study schedule
  • On/off tracker
  • Searchable microlearning units and modules
  • Accessible through multiple devices
  • Offline player for studying on the move
  • Access to Orbus Learning Ecosystem
    • Detailed personal performance reports
    • Community for business and IT professionals
    • Resource Centre (articles, case studies, white papers, etc.)
    • Support Suite
  • Tutor support

What is ITIL?

ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices that provides organizations with directions for effectively managing their IT services.

Who owns ITIL?

ITIL is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.

Is the ITIL 4 Foundation course accredited?

Yes, the ITIL 4 Foundation certification course is accredited by PeopleCert, on behalf of AXELOS.

What are the prerequisites for this course?

There are no formal prerequisites for this course.

What is the duration of this course?

This course provides over 14 hours’ worth of training materials. This includes learning modules, module level assessments, revision modules, practice exams and additional reference materials that can help you with your exam preparation.

What is the duration of course access?

Learners get 6 months of access from the date of purchase of the course.

How long is the exam voucher valid for?

Learners get 12 months from the date of purchase to book and complete their examination.

How can the exam be taken?

The course includes an exam voucher for the ITIL 4 Foundation examination, which can be taken virtually online using a service provided by PeopleCert. Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

For any further information, please contact us on

Does the course include a manual?

The course does not require a manual. However, we recommend having a copy of the ITIL Foundation, ITIL 4 Edition book to compliment your training.

What is an exam simulator?

The purpose of the exam simulator is to provide learners with a simulated environment for taking mock examinations before attempting the final certification exam. The mock exams are official exams provided by AXELOS. They are timed and scored on the simulator.

What is a revision module?

The revision module is an additional module designed to provide learners with a summarised revision of the key topics covered within the course that are important from the perspective of the examination. The module also includes tips and guides that can help learners in their exam preparation.

How does the on/off tracker work?

The online tracker provides an ideal time duration to complete the course and gives users a reminder when they go off-track. Note, the tracker is purely a ‘nice to have’ feature that works on a recommended timeframe and does not have any impact on the duration of access.

Which Learning Management System (LMS) is the course hosted on?

Docebo is the LMS that is integrated into the Orbus Learning Ecosystem.

What are the minimum system and browser requirements?

Click here to view the latest system and browser requirements to efficiently run this course.

How can I get help?

Once you purchase a course and start learning, we have a support suite dedicated to assist you through your training. For tutor, technical and administrative support, please mail us on

This course is delivered by Good e-Learning who are the accredited training provider.

{{course.Price | currencySymbol:course.Currency}}

Key Features

  • Duration of access: 6 months

  • Training hours: 14+ hours

  • Accredited by: PeopleCert

  • Training delivered by: Good e-Learning Ltd.

Buy Now Request Information

Courses you may like...





Why Choose Orbus Online Training

Trusted, approved and accredited courses icon
Trusted, approved and accredited courses

High quality self-paced training designed by industry experts

20,000 icon
20,000 Active Users

Innovative ecosystem for formal, social and experiental learning

Extensive Report Suite icon
Extensive Report Suite

Business driven CMTI reporting for the entire organization

24/7 access through multiple devices icon
24/7 access through multiple devices

Offline mode to study on the move


Convince Your Boss Email

Dear [your boss's name]:

I'd like to expand and prove my technical skills by earning a ITIL®v4 Foundation Certification Certification. The registration fee is {{course.Price | currencySymbol:course.Currency}}.

When I pass this certification, you'll have proof of my ability to work with ITIL®v4 Foundation Certification. Orbus Software has training and online resources to help me prepare for the exam. I believe I'll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this at As you can see, the exam validates skills that are crucial to our team's success.

Thank you for your support,

[your name]