Linking Process, Procedures & Business Requirements to Successful Customer Outcomes

About this Resource

This white paper provides a means for the identification of requirements that meet business and customers’ true needs by establishing a reusable approach that ensures traceability between process, procedures, requirements and successful customer outcomes. It is intended to be used as a practical guide for Business / Process Analysts and Project Managers to improve business processes rapidly.

In summary this white paper details:

  • The common mistakes in gathering business requirements
  • The importance of focussing on needs
  • A nine step approach that links process, procedures and business requirements to successful customer outcomes

Business Requirements Gathering – Common Mistakes

Go out to the business and gather their requirements!” How many times do we hear this said?

It’s an unfortunate result of process understanding immaturity that many businesses today are locked into old ways of getting things done. One of the most common examples of this is in the shotgun approach to understanding and implementing business requirements. What generally happens is that business analysts are sent off to gather requirements and end up with a list of what the business thinks they want.

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Linking Process, Procedures & Business Requirements to Successful Customer Outcomes
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