Glossary.

An Administrative Workflow System is a type of workflow system that tracks what individuals do and assign new tasks based on a defined set of rules.

Affinity Diagrams are a tool used to organize and present large amounts of data (such as ideas, issues, solutions, problems) into sets of logical categories based on their perceived relationships.

An Application is used to represent an operational IT system, which is providing functions and services needed by business users to undertake their processes.

An Application Platform is the collection of hardware and software technology components required to support applications.

An Application Platform Interface (API), sometimes also called Application Interface, is an interface between two or more applications and / or an application and an application platform. The Interface is the means of communication between application(s) and / or the application platform.

APM involves carefully managing and optimizing a company's collection of software applications to achieve specific business goals.