A helpful A-Z glossary listing key Business and IT
transformation terms and technical definitions.

Glossary cards

Abstract Process

An Abstract Process represents interactions between a private business process and another process or participant.

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Abstraction is a technique for producing a high-level summarization or generalization of more complex or detailed topics or content.

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An Activity is work performed by an organization using business processes. An activity can be atomic or non-atomic (compound). Types of activities used within Process Models include Process, Sub-Process, and Task.

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Activity Cost Worksheet

Activity Cost Worksheets are a matrix that are used to analyze various costs of a set of activities.

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An Actor is a normally used to define a physical or quasi-physical entity, such as a person, organization, or system.

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Ad Hoc Workflow System

An Ad Hoc Workflow System is a type of workflow system that waits on users to indicate what should happen next.

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Administrative Workflow Systems

An Administrative Workflow System is a type of workflow system that tracks what individuals do and assign new tasks based on a defined set of rules.

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Affinity Diagram

Affinity Diagrams are a tool used to organize and present large amounts of data (such as ideas, issues, solutions, problems) into sets of logical categories based on their perceived relationships.

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An Application is used to represent an operational IT system, which is providing functions and services needed by business users to undertake their processes.

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Application Platform

An Application Platform is the collection of hardware and software technology components required to support applications.

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Application Platform Interface

An Application Platform Interface (API), sometimes also called Application Interface, is an interface between two or more applications and / or an application and an application platform. The Interface is the means of communication between application(s) and / or the application platform.

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Application Portfolio Management

APM involves carefully managing and optimizing a company's collection of software applications to achieve specific business goals.

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