Professional Services

Direct, global services to ensure easy deployment, fast ROI and long term value from iServer

Orbus Software provides an extensive range of professional services to facilitate the evaluation, implementation, ongoing adoption and support of iServer within your organization. Whether you are just starting out with your transformation initiative, or looking to replace a legacy system, we provide high quality, direct services and support across all four major global regions: the Americas, Europe, Middle East and Africa (EMEA), Australasia and the ASEAN.

 

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Services Provided

Implementation services are available to ensure a quick and painless transition to iServer and to help project teams get up and running from day one. iServer consultants can guide you in a number of key areas, including installation, configuration and customization.

Installation

Installation of iServer in line with your organization's IT infrastructure.

Our support team will work together with your IT department to have all the software installed and deployed correctly for your iServer users.

Configuration

iServer consultants will workshop your requirements to understand how you would like iServer tailored to meet your organization's needs. This includes a custom repository folder structure, meta-model and viewpoint customization, reporting requirements and importing your existing data into iServer.

5 Day Fast Start

Fast start your iServer initiative with this dedicated consultancy service to get you up and running, including:

  • Full installation and configuration of iServer to your requirements
  • iServer User and Administrator training delivered by our consultants

1 Month Accelerator

Solution for advanced end to end deployment of iServer, including:

  • Full installation and configuration of iServer to your requirements
  • iServer User and Administrator training delivered by our consultants
  • Advanced consultancy and configuration services

Your Data, Safe and Secure

Orbus Software has been recommended for ISO 27001 certification, which means you can be safe in the knowledge your information is safe and secure during implementation and throughout your iServer lifetime.

ISO 27001 certification ISO 27001 certification
Customer Support Satisfaction

Customer Support Satisfaction*

Providing a high quality Customer Support is essential to the continued success of our Customers which is why we pride ourselves with the our Customer Support Satisfaction rating. We collect this information after each Support interaction to guage feedback and continually improve our service.

*based on the last 100 Customer Reviews