iServer Support

We provide Global Technical Support for all users and membership to the iServer Global Community

What do we provide?

Orbus Software technical support is available directly to customers in all regions.

The Technical Support teams sit directly alongside the software development and consultancy functions which mean we have unparalleled flexibility to deal quickly and effectively with customer support and enhancement requests.

We have in place a support structure, Support Services Statement (SSS) and End User License Agreement (EULA) to ensure we are able to respond to all customer requests and resolve any issues as quickly as possible.

Our satellite offices around the world mean we have a support footprint in those key regions and expertise ‘on the ground’ to deal with local customer requirements.

 

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How do we provide it?

Technical Support is delivered through access to the Orbus Software support website and via email contact with our dedicated service desk team.

The customer support website is an online Incident Management System which allows you to generate support tickets and track their management and resolution.

What is the benefit to you?

  • Fast and convenient support provided to resolve any issues and minimize any product downtime.
  • Unlimited support is provided for all iServer users as part of the annual Support Services Statement.
  • Direct, personal support from Orbus Software's expert support staff, no intermediaries.
  • Unparalleled flexibility to deal quickly and effectively with support and enhancement requests.

Your Data, Safe and Secure

Orbus Software has been recommended for ISO 27001 certification, which means you can be safe in the knowledge your information is safe and secure during implementation and throughout your iServer lifetime.

ISO 27001 certification ISO 27001 certification
Customer Support Satisfaction

Customer Support Satisfaction*

Providing a high quality Customer Support is essential to the continued success of our Customers which is why we pride ourselves with the our Customer Support Satisfaction rating. We collect this information after each Support interaction to guage feedback and continually improve our service.

*based on the last 100 Customer Reviews