ITIL® Service Transition (ST)

Study for a qualification in ITIL Service Transition (ST) by taking an accredited online training course from Good e-Learning!

Course Overview

Study for a qualification in ITIL Service Transition (ST) by taking an accredited online training course from Good e-Learning!

The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Service Transition publication.

The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Service Transition. Success in the exam will also earn you 3 credits towards the 22 credits needed to gain the ITIL Expert qualification.

Our course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for an ITIL Service Transition qualification in IT Service Management.

Why take this course?

This ITIL Intermediate course covers the management-level concepts and core information of the supporting activities within ITIL Service Transition (ST), but not specific details about each of the supporting processes. It also provides a complete overview of the Service Transition module, including all of its related activities.

The Service Transition module uses the outputs from ITIL Service Design (SD) to ensure that service solutions are brought into live operation smoothly, fulfilling agreed customer and business requirements.

This course is intended for management and supervisory level staff. You may be involved in service transition yourself, or you may just wish to understand the processes and principles involved. In order to take this course, you must have successfully passed the ITIL Foundation examination.

What's Included

Module 1: Introduction to Service Transition

Learning Objectives

This module covers the core concepts of Service Transition in terms of its purpose, objectives, scope and its relationship to the other ITIL lifecycle stages.

The module covers:

  • The purpose and objective of service transition
  • The scope of service transition
  • Service transition’s value to the business

The candidate must able to understand and describe the context of service transition in relation to the other 4 stages of the service lifecycle:

  • Service Strategy
  • Service Design
  • Service Operation
  • Continual Service Improvement

Module 2: Service Transition Principles

Learning Objectives

The learning objectives for this module cover the knowledge, interpretation and analysis of:

  • Service transition principles, techniques and relationships
  • Application to ensure new, modified or retired services meet the expectations of the business
  • Service transition policies, principles and best practices
  • How service transition performance can be optimized
  • Typical metrics
  • Inputs and outputs by lifecycle stage

The candidate must be able to understand, describe and apply the concept of:

  • Service and role of utilities, warranties, capabilities and resources
  • Key policies and best practice principles

Module 3: Service Transition Processes

Learning Objectives

The module covers the managerial and supervisory aspects of service transition processes. It excludes the day-to-day operation of each process.

More detailed process operation guidance is covered in the service capability courses.

Each process is considered from the management perspective. That means at the end of this module you should understand those aspects that would be required to understand each process and its interfaces, oversee its implementation and judge its effectiveness and efficiency.

The module will cover:

  • Transition planning and support
  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Service validation and testing
  • Change evaluation
  • Knowledge management

Module 4: Managing People through Service Transition

Learning Objectives

This module introduces a high-level view of the communications and stakeholder management activities which support Service Transition.

Topics include:

  • Managing communications
  • Commitment
  • Organizational change
  • Stakeholder change

Candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze the subject areas of:

  • Managing communications and commitment
  • Managing organizational and stakeholder change
  • Stakeholder management
  • Managing communications and commitment through service transition
  • Service transition’s role in organizational change
  • Service transition’s approach to stakeholder management

Module 5: Organizing for Service Transition

Learning Objectives

This module explores roles, responsibilities and organizational structures that are appropriate within Service Transition.

Topics include:

  • Organizational development and the role of technical and application management function in service transition
  • Organizational context for transitioning of a service
  • Service transition roles and responsibilities
  • Organizational context of service transition

Module 6: Technology Considerations

Learning Objectives

This module covers technology considerations for service transition. Technology’s role in service transition is explored, as well as how it should be “designed in”, and the mechanisms for maintaining and maximizing benefit from the technology.

This module enables understanding of the following:

  • Technology requirements for service transition that support service transition as a whole and that support service transition’s integration into the whole lifecycle
  • Knowledge management tools
  • Collaboration and configuration management systems

Module 7: Implementation and improvement of service transition

Learning Objectives

This module covers the challenges of implementing and improving Service Transition by looking at Key activities in the introduction of service transition, developing an integrated approach to service transition processes and implementing service transition in a virtual or cloud environment.

The candidate must be able to understand and describe:

  • Key activities in the introduction of service transition
  • An integrated approach to service transition processes
  • Implementing service transition in a virtual or cloud environment

Module 8: Challenges, critical success factors and risks

Learning Objectives

The learning objective for this module is to understand the challenges, risks and critical success factors relating to service transition.

  • Challenges facing service transition
  • Critical success factors
  • Risks
  • External factors that affect the approach to service transition

Module 9: Exam Preparation

Learning Objectives

This unit summarizes the material covered in the previous units and prepares candidates for the examination.

It is likely that most course providers will wish to offer and review at least one opportunity for a mock examination.



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