We provide Global Technical Support for all users and membership to the iServer Global Community
Orbus Software provides an extensive range of professional services to facilitate the evaluation, implementation, ongoing adoption and support of iServer within your organization. Whether you are just starting out with your transformation initiative, or looking to replace a legacy system, we provide high quality, direct services and support across all four major global regions: the Americas, Europe, Middle East and Africa (EMEA), Australasia and the ASEAN.
What do we provide?
Orbus Software technical support is available directly to customers in all regions.
The Technical Support teams sit directly alongside the software development and consultancy functions which mean we have unparalleled flexibility to deal quickly and effectively with customer support and enhancement requests.
We have in place a support structure, Support Services Statement (SSS) and End User License Agreement (EULA) to ensure we are able to respond to all customer requests and resolve any issues as quickly as possible.
Our satellite offices around the world mean we have a support footprint in those key regions and expertise ‘on the ground’ to deal with local customer requirements.
How do we provide it?
Technical Support is delivered through access to the Orbus Software support website and via email contact with our dedicated service desk team.
The customer support website is an online Incident Management System which allows you to generate support tickets and track their management and resolution.
What is the benefit to you?
- Fast and convenient support provided to resolve any issues and minimize any product downtime.
- Unlimited support is provided for all iServer users as part of the annual Support Services Statement.
- Direct, personal support from Orbus Software's expert support staff, no intermediaries.
- Unparalleled flexibility to deal quickly and effectively with support and enhancement requests.
Customer Support Satisfaction
Customer Support Feedback