Orbus Software, a leading provider of enterprise architecture and decision intelligence solutions, has been recognized as a Gartner Peer Insights Customers’ Choice in the 2023 Voice of the Customer for Enterprise Architecture Tools report. We believe this recognition is a testament to the company's commitment to delivering outstanding user experiences and solidifies its position as a trusted leader in the industry.
Our customers' satisfaction speaks volumes, and we're proud to have received verified ratings across various categories. With a 'Willingness to Recommend' rating of 96% based on 68 overall reviews as of March 2023, our customers have expressed overwhelming satisfaction with our offerings.
The positive feedback from our user base has been incredible. We have received an impressive average rating of 4.7 out of 5. We're especially thrilled to see that 72% of those reviews awarded us 5 stars, which we believe highlights the high level of customer satisfaction.
We've also received recognition for our Product Capabilities, Sales Experience, Deployment Experience, and Support Experience, with ratings of 4.6, 4.7, 4.7, and 4.8 out of 5, respectively.
This recognition as a Customers' Choice places us in the upper-right quadrant of the "Voice of the Customer" quadrant, which means we meet or exceed both the market average Overall Experience and the market average User Interest and Adoption. By consistently delivering exceptional solutions and providing exemplary customer support, we believe we have solidified our position as a leader in the industry.
Our CEO, Gareth Burton, expressed his gratitude, stating, “We are honored to be recognized as a Gartner Peer Insights Customers' Choice. We believe this recognition reaffirms our dedication to customer satisfaction and validates the value our solutions bring to organizations worldwide. We remain committed to innovating and delivering cutting-edge products that address our customers' evolving needs.”
For IT decision-makers, Gartner Peer Insights' Voice of the Customer is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers. We feel it's important to note that the report only includes vendors with 20 or more eligible published reviews (and 15 or more ratings for “Capabilities” and “Support/Delivery”) during the specified 18-month submission period. We're proud to be recognized alongside other vendors such as Bizzdesign, BOC Group, Enterprise Architecture Solutions, LeanIX, MEGA International, and ValueBlue.
Download the full report to get a closer look at the enterprise architecture tools landscape and find out what customers are saying.
Gartner, Voice of the Customer for Enterprise Architecture Tools, Peer Contributors, 31 May 2023. GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a registered trademark , of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
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