Orbus Software treats the privacy of our visitors with the highest importance
Orbus Software treats the privacy of our users with the highest importance. This policy details the measures that we take to preserve and safeguard your privacy when you use our website, our products, the Ecosystem, or communicate with our personnel. It also demonstrates how we may process data in accordance with the EU General Data Protection Regulation and UK General Data Protection Regulation (“GDPR”).
Orbus Software Group is made up of different legal entities, details of which can be found here:
Full name of legal entity: Seattle Software Limited dba Orbus Software
Postal address: 4th Floor, 60 Buckingham Palace Road, London, SW1W 0RR
For any questions please email firstname.lastname@example.org with the subject title FAO: Data Protection.
Phone number +44 (0) 203 824 2907
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). Our Registration number with ICO is: ZA568466. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
This version was last updated on February 2022
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
This includes information about you that you give us when you:
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We do not collect or process any special categories of Personal Data.
We collect your data, including Personal Data, for certain legitimate business interests of ours. Processing under this basis may occur in the following circumstances:
We also want you to be aware of the additional processing activities that may take place on our website:
When you register on our website or download resources, you are also given the opportunity to provide us with your consent. Where you provide your consent, we will use Personal Data provided with your registration to contact you about our products and services which we think you will find interesting. You will be able to access resources on the website and will be sent relevant email notifications based on your interests. Where appropriate, we may also contact you by telephone.
We also want you to be aware of the following activities that also take place in the Ecosystem:
Any information that we process, including Personal Data, will be stored on a secure server behind a firewall. We will not retain your Personal Data for longer than is necessary for the processing. Where you have registered and provided your consent to receive communications from us, then we will retain your Personal Data for this purpose until your consent is withdrawn
We use third party processors to assist us in storing your data safely and securely. These third parties are carefully screened so we can ensure that there are adequate controls in place and, where relevant, that such third parties are GDPR compliant. Additionally, where this would result in the transfer of Personal Data outside the EEA, we have confirmed that there are appropriate transfer mechanisms in place.
Our third party processors include:
If you are an EU citizen, then your personal data may be shared among other Orbus Software entities based in the US and Australia as part of our providing support services to you. We transfer personal data according to the following transfer mechanisms:
You generally have the following rights, which you can usually exercise free of charge:
|Access to a copy of your personal data||The right to be provided with a copy of your personal data|
|Correction (also known as rectification)||The right to require us to correct any mistakes in your personal data|
|Erasure (also known as the right to be forgotten)||The right to require us to delete your personal data—in certain situations|
|Restriction of use||The right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data|
|Data portability||The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations|
|To object to use||The right to object:|
—at any time to your personal data being used for direct marketing (including profiling)
—in certain other situations to our continued use of your personal data, eg where we use your personal data for our legitimate interests.
|Not to be subject to decisions without human involvement||The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you|
We do not make any such decisions based on data collected by our website.
Where you have provided us with consent, you have the right to withdraw this consent at any time. To reiterate, you can do this at any time by contacting us directly or following the ‘unsubscribe’ link provided in any electronic communications you receive from us. For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us at email@example.com. When contacting us please:
let us know which right(s) you want to exercise and the information to which your request relates You also have the right to complain to a supervisory authority where you feel that our processing of your Personal Data has infringed your rights. The supervisory authority in the United Kingdom is the Information Commissioner’s Office (ICO): https://ico.org.uk
If you wish to exercise your right of access, then you may make a subject access request by contacting us as per the below. In most cases, we will not charge you a fee and will respond within one month. Fees may be charged for repeated or vexatious requests and we may take two months to provide all information in response to particularly complex requests. We will let you know if this is the case.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser. They enable the site or service provider systems to recognise your browser and capture and remember certain information, such as items saved in your online shopping basket.
The information contained in a cookie can be used to track the visitor’s surfing on websites that make use of the same types of cookies and thus, for example, offers shown can be adapted to the specific visitor. For example, cookies are used to store the source (previous website address) of visits. When a user completes a form we record that source data in Pardot and Salesforce
We may sometimes include or offer third party products or services on the Ecosystem. The websites of these third parties will have separate and independent privacy policies, with which you should familiarise yourself with. We bear no responsibility or liability for the content and activities of these third party sites. Nonetheless, we seek to protect the integrity of our services and welcome any feedback regarding these third party websites.