IT departments are often under pressure to deliver change quickly and efficiently, whilst still ensuring that a robust Change Management process is followed to safeguard the critical IT systems. It is increasingly difficult to achieve the necessary throughput of change whilst continuing to operate a rigorous process.
This has become exacerbated by end-users of IT systems becoming used to the ‘Amazon.com’ experience outside of the world of work. Everything they need as a consumer is just a few mouse clicks away. Processes such as adding an item to a shopping basket and completing an order are incredibly intuitive, users don’t need to spend hours reading training manuals, nor do they need to attend time-sapping training courses; they can just sign-on to the system and be productive with the minimum of fuss. Why shouldn’t they expect these same streamlined processes and IT systems in the business world? Intuitive solutions will surely increase their productivity, aid in user adoption and ultimately, help the organization meet its goals.
Accordingly, the need to apply change to our business processes and supporting IT systems in a timely and efficient manner has become even more relevant. To quote Winston Churchill “To improve is to change; to be perfect is to change often”.
Whilst having the perfect IT system and corresponding supporting business processes might be utopia, all IT system owners accept that change must and will happen. Not to do so is to fall behind in the marketplace and lose your competitive edge.
The intent of this paper is to show that by making a move to a centralized, integrated Change Management tool with defined processes, accountability and auditability, we can go a long way to address the issues that were causing IT to be seen as an inhibitor to change and realize other significant benefits.
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