Analyzing existing ‘end-to-end’ processes often yields significant opportunities for improvement, particularly if the process hasn’t been examined for a long time. Modelling the existing process enables us to pin down the problem areas and when this is combined with relevant data (e.g. time, volume, throughput) we can start to identify bottlenecks and other areas ripe for improvement. This typically leads to the creation of a ‘to be’ process model, which is slicker, better and more effective.

When launching a new process, or a re-designed process, it can be valuable to run a 'pilot'.  Yet running a successful pilot is a challenging task.  In this e-book, Adrian Reed explores how we plan and run a pilot, and how we can use a pilot to measure the likely success and benefits of a process change.