It has often been said that we live in a world of fast-moving change. The pace of change often appears relentless, with new communication technology allowing ideas to incubate and spread faster than ever. Technology is allowing new social trends to emerge, and provides new ways of consumers gaining information about services or products before they make a purchase. Twenty years ago, the only way of comparing insurance quotes was to ring different insurance brokers. Now, quote aggregator sites will do the comparison for you with the click of a mouse.

Organizations are increasingly needing to adapt quickly to their environment. Yet to be able to effectively adapt it’s necessary to have a stable, predictable starting point. There is a strong case for starting by understanding and managing the existing set of business processes. This e-book explores further.