Shared Service Centers have become the new Holy Grail in recent times. Businesses are increasingly investing their time and money in building shared service setups to enhance their service delivery capabilities.
Shared Services, as a concept, has been in place since the mid-1980s. Shared Service Centers (SSC) have always been considered as cost centers and non-profit centers and cost reduction seemed to be the biggest motivation factor to move to SSC.
Gartner’s standard definition of SSC is as follows:
“Shared Services or Shared Service Centers (SSC) refers to a dedicated unit (including people, processes, and technologies) that is structured as a centralized point of service and is focused on defined business functions. These functions are supported by IT and IT services for multiple business units within the enterprise.”
As per the findings of Deloitte’s 2015 Global Shared Services Survey, the above definition certainly needs to be revisited. An SSC is not focused on defined business functions anymore. Organizations across the globe are moving away from the single function concept and are pursuing multi-function SSCs at the start of their shared services journey.
Sumit's eBook advises on how best to set up up a shared services operating model for Business Process Improvement, with thought given to the challenges and issues that a company may face whilst doing so. Login to continue reading or download the ebook.