As a management discipline the focus of business process management (BPM) is two fold, (i) on integrating the strategy of an organization with its operations; (ii) on delivering operational excellence.

However most process improvement projects fall within the boundaries of a business function and not beyond the silo of the business function. Many BPM projects also hold on to this functional perspective when implementing solutions for the business processes.

In this paper Max Tay looks at the difference between focusing on a business function view versus that of an end-to-end business process view and the business transformation needed for a sustained improvement.